Fri.Jul 19, 2019

The Lazy Business’ Guide to Digital Customer Experience

Sales and Marketing Management

Author: Michael Deane Steve Jobs said, “You’ve got to start with the customer experience and work back toward the technology, not the other way round.” That credo helped him create one of the world’s most loved and valuable brands.

The Biggest Sale You Will Ever Make

The Sales Hunter

The biggest sale you will ever make is very similar to the biggest sale I ever made. The biggest sale you will ever make is the one you make to yourself when you start believing 100% that you can make a difference because of what you sell and the outcomes you create.

5 Keys to Sales Coaching

Anthony Cole Training

In this article, we discuss the "5 Keys to Sales Coaching", or the five critical steps you must know and execute in order to get the best effort and results out of your salespeople. They include: Insight. Feedback. Demonstrate. Role Play. Action Plan. Coaching salespeople is hard work and it helps to have a consistent and effective process to help keep you on course.

The Harder You Work, The Luckier You’ll Get

Mr. Inside Sales

“The only place where success comes before work is in the dictionary.”. Vidal Sassoon. The world remembers Thomas Edison as an inventor, but he was also a spectacular salesman. Edison understood that simply inventing a product, no matter how useful, was not enough.

Successful Social Selling Best Practices Guide

This best practices guide focuses on helping you organize, harness and capitalize on the information, buying signals and qualified prospects identifying themselves to you online every single day.

Why The Time To Argue For A Meeting Is Now

Anthony Iannarino

You’ve had a meeting or two with your dream client. They’re engaged, and you have developed an excellent understanding of their needs.

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Stop Humblebragging, Start Bragging

Grant Cardone

The Urban Dictionary defines the “Humblebrag” as: When you consciously try to get away with bragging about yourself by couching it in a phony show of humility. Humblebragging is subtly letting others know about how fantastic your life is while undercutting it with a bit of self-effacing humor.

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How to Succeed at Leading a Great Sales Meeting [Podcast]

Sandler Training

This year, on Fridays, Dave talks about the attitude, behavior, and techniques of successful sales managers as he shares his thoughts on the 49 Sandler Rules for Sales Leaders. Listen Time: 12 Minutes. Management & Leadership

Most Sales Managers Aren’t Willing to Do This | Sales Strategies

Engage Selling

?????????????????????????I’m ’m currently working on a large project where I work closely with several sales managers. Unfortunately, I have been disappointed with their managerial qualities.

How to provide short-term sales incentives and long-term results


Today’s sales environment is vastly different from what it was just a few years ago. Buyers, enabled by the internet, now do far more research prior to speaking with a salesperson and are more educated […].

Sales Training Playbook by Lessonl

A step-by-step guide for building a comprehensive training playbook for your sales team.

4 Steps to Audit and Fix a Broken Sales Stack [Free Checklist]

Sales Hacker

Maybe you’ve heard the adage, “Slow is smooth and smooth is fast.”. Nothing could be more true for Revenue Operations! Because we tend to move too fast, and we get addicted to fixing symptoms, not root problems.

How To Get Your Account Executives To Commit Better w/Michael Tuso @Chili Piper

Michael Tuso of Chili Piper shares valuable tips on how a sales executive can achieve sales commitment. Keep reading to find out more.

How to 10X Your Sales Development Team’s Productivity

Sales Hacker

I’ll be blunt. Today’s buyers don’t care about your sales process. They care if and how you are offering them the solution to their business challenge. BUT…it’s not as simple as merely offering a great product and executing a sales process.

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Link Sales Training to Your Organization’s Strategic Goals


This article is a recap of a presentation by Frank Cespedes , Strategy Expert and Senior Lecturer at Harvard Business School, at Allego’s 2019 customer conference. The session was entitled, “ Accelerating Learning and Profitable Growth: Aligning Strategy and Sales.”.

Fulfilling Today's (Changing) eLearning Needs

Speaker: Bryan Marriott, President, P1 Learning

eLearning cannot be a “one size fits all” proposition. It’s not enough to post 1,000+ courses and leave training up to chance. Join Bryan Marriott, President of P1 Learning, as he walks through the process of identifying learner needs, and then delivering training that specifically addresses those needs – in a short, effective, and entertaining manner.

The Sale Happens In The Follow-Up

Women Sales Pros

5 Things You Need To Know Have you ever had that sales call? That sales call that goes so well. The client is great, and the conversation flows. Their challenges are made for your products and services, and the solutions you offer are just what they need. Budget is no issues, and your timing is impeccable because they say they are ready to buy. You shake hands, leave the call, then nothing. NOTHING. You call back to sign the deal and no answer.

Speaking Tips To Influence Your Audience

Smooth Sale

Attract the Right Job or Clientele: You can use speaking to influence your audience. Success from speaking is all about style and how it comes across. Of course, a few sales strategies enter into the mix. Others will hear our voice as we write, post online, and communicate in person.

The Sales Conversation

Partners in Excellence

In some recent projects, I’ve had the opportunity to analyze sales conversations. I’ve been tracking conversations sales people are having, from the very first conversation to the closing conversations.

7 Tips to Active Listening

Selling Energy

Selling efficiency is a two-way street: You can’t just bombard your prospect with a sales pitch or a speech about all the benefits of your product or service without listening… and listening well.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

So You Implemented a CRM for Your Sales Team…Now What?

Nimble - Sales

How do you improve your sales, maintain a healthy team dynamic, and keep everyday processes as simple as possible? The answer is CRM. What does CRM stand for in sales? Moving away from manual work and digitizing your business development is essential to stay on the frontiers of the sales industry in 2019. This article […]. The post So You Implemented a CRM for Your Sales Team…Now What? appeared first on Nimble Blog. Social Selling

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How To Improve Your Reputation As A Negotiator

The Accidental Negotiator

During a negotiation, cultivate a cooperative reputation to guide your opponent’s negotiation strategies. Image Credit: Adam Baker. The next time that you enter into a negotiation, how do you want the other side to view you?

Let’s Talk Sales! Inspirational Chinese Proverb – Episode 170

criteria for success

Today's quote is a Chinese proverb all about adapting to change! Read on to learn more about this week's Let's Talk Sales! inspiration! Chinese Proverb This month's theme is all about adapting to shifting markets! And today's quote is a Chinese proverb. “A A wise man adapts himself to circumstances, as water shapes itself to the [ ] The post Let’s Talk Sales! Inspirational Chinese Proverb – Episode 170 appeared first on Criteria for Success.

Aaargh! My Eyes!

Eyeful Presentations

You’ve always fancied yourself as a creative type. From the innovative interior design colour schemes at home through to your eye-catching wardrobe, you’ve always been at the vanguard of arresting design. The problem is that your carefully crafted slides are now coming under attack for being a little too ‘bling’. Words like ‘garish’, ‘brash‘ and ‘migraine-inducing’ have been bandied about. Not only is this feedback a little hurtful, it’s also impacting the effectiveness of your presentations.

Sales Training That Gets Results – With or Without Classroom ILT

Speaker: Mike Kunkle, VP Sales Enablement Services, SPASIGMA

Most sales ILT (instructor-led training) has historically not been very effective, if we consider “effective” to mean “changes behavior, improves results, or produces a ROI.” In this webinar, sales enablement expert Mike Kunkle will break down how modern technology removes the need for ILT in sales training - and will also explain how to effectively integrate ILT into your modern training, if you want to continue using it!

Initiate and Scale Value Selling: Live Practitioner Roundtable Q&A


For our June Webinar, a panel of expert practitioners shared their secrets to initiating and scaling value selling within their organizations. To conclude the webinar, they answered some questions from the audience, read by our moderator Peyton Marshall. Here are their live answers: Our Panel: Laurent Gambier, Pricing Director, Schneider Electric. Paolo De Angeli, Pricing Group Expert, Borealis. Marian Desimone, Business Value Expert, Dun and Bradstreet.

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Training Talks: A Chat with Justin Robbins


At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. In the process of putting together The Better Work Guide, Lessonly’s VP of Marketing, Kyle Lacy talked with Justin Robbins of JM Robbins and Associates.

How Customer Service Reps Become Leaders with Learning Management System Software


Think about your customer service interactions over the past year. Did you chat online with someone about a new data plan for your phone? Maybe you talked to a call center agent from your bank after too many failed password attempts. You might’ve even avoided a Thanksgiving poultry crisis by calling Butterball’s Turkey Talk Line. We’re humans and customers. We’re needy. And we require lots of help.

Training Talks—Onboarding vs. Ongoing Training: A Chat with Neal Topf


At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training.

Supercharge Your Sales Training ROI with eLearning

Speaker: Ray Makela, CEO, Sales Readiness Group, and David Jacoby, President, Sales Readiness Group

Companies spend about $20 billion a year on various forms of sales training, but many sales leaders report a low ROI from their sales training initiatives. Join us, along with Ray Makela and David Jacoby from Sales Readiness Group, as they break down the five essential factors to achieve sustainable success from your sales training investment, and how to leverage eLearning to maximize results.