Why Should Sales Leaders Care About Customer Experience?
Miller Heiman Group
MARCH 6, 2020
In the 2019 World-Class Sales Practices Study , Miller Heiman Group, now part of Korn Ferry, found that sales organizations’ customer retention dropped by 3%. Meanwhile, the percentage of organizations reporting deep customer relationships declined by 4%. Those numbers may appear small, but they’re packed with meaning. What can we learn from these losses?
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