Why Sales Organizations Need to Invest in Customer Success
Miller Heiman Group
AUGUST 1, 2019
Almost half of organizations report having a weak relationship between their sales and customer success teams; and a third report that service plays no role in generating sales. These statistics are often ignored in a booming economy, but start to resurface when economic conditions weaken. When bringing more clients to the top of the funnel becomes harder, maintaining and growing current customers relationships is a sales management best practice and a key to recession readiness.
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