Mon.Apr 29, 2019

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Even in B2B, Customer Experience Defines You (April Referral Selling Insights)

No More Cold Calling

Do your clients want more from you? Would you be surprised to learn that prospects want the same buying experience in their business lives as in their personal lives? I’m not. We all want a stellar customer experience, and we’re pissed when we don’t get it. B2B customers are just louder about it. Everyone complains about their cell phone providers, their utilities companies, and their myriad of unpleasant shopping experiences.

Referrals 261
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Driving Team Performance: Why Offboarding is Just as Important as Onboarding

SBI Growth

According to SBI research, HR leaders and their teams spend 8x more time creating, implementing, and administering onboarding programs compared to offboarding programs. Onboarding programs are no doubt essential to an employee’s ramp time and continued success at the company.

Research 196
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The 1 Improv Technique Salespeople Must Know

Julie Hanson

You can prepare for a customer meeting until you’re blue in the face, but eventually you will be confronted with something you did not anticipate. Whether it’s a change in the customer’s priorities, personnel, or timing, unanticipated questions or objections, the unexpected can bring the conversation – and the sale — to a screeching halt. Fortunately, the wonderful art of Improv offers many techniques for dealing with the unknown that are as effective on stage as they are in real life.

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How To Start Your Day To Be More Productive And Motivated

InsideSales.com

Tired of your usual morning routine before going to work? Start your day right and be more productive and motivated at work by following these tips. Read on to find out more. RELATED: Efficient Time Management For Maximizing Sales Productivity In this article: Extremely Productive People Start Their Day with an Activity That Contributes to Their […].

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

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Sales Management Is Really About Enablement

Partners in Excellence

For the sales enablement professionals reading this, this is not about you, though you might think it is! When you strip away everything else, the job of sales managers is really about enablement—that is doing everything they can to enable their people to perform at the highest levels possible, to achieve their goals, and to develop to achieve their full potential.

More Trending

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How To Get The Most Out Of Your Sales Team: Invest In Your People (VIDEO)

The Center for Sales Strategy

This is the fourth post in a series, "How to Get the Most Out of Your Sales Team." Check out other posts in this series - linked at the bottom of this blog post. I'm back again with the "How to Get the Most Out of Your Sales Team" series, and this week, I'm talking about investing in your people. I realize that's not an "Exciting! Rah-Rah! Go Team!" sales contest-type of way, but it's important.

How To 84
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How to Generate More Sales Leads

CloserIQ

Lead generation has changed a lot in recent years. It’s typical for B2B buyers to go through 70% of the decision-making process without ever speaking to a sales representative. For sales representatives, that means it’s critical to use a diverse array of techniques to generate sales. Much has changed in lead generation in recent years, but one thing remains constant: Generating leads is critical for success as a sales professional.

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10 More Questions to Start Your Week

Anthony Iannarino

Here is a list of 10 questions you can use to setup an effective sales week. Which of your dream clients are you going to pursue for a meeting this week, and what value are you going to trade for their time that increases the likelihood of a getting a “yes” to your request? With which of your prospective clients do you need to follow up on a past meeting or conversation where there was no real next step established ?

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Revegy Enhances User Interface to Improve Navigation and Productivity

SBI

Revegy Enhances User Interface to Improve Navigation and Productivity. Software’s new look better allows users to map the people, priorities and progress of key accounts. With large enterprise clients top of mind, Revegy used the UI design to streamline workflows, eliminate clicks and strategically leverage color to simplify work for distributed teams that manage complex client relationships and goals.

Hiring 77
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Supercharge Your Sales: 5 Steps to Effortless Selling

Sales teams often lose precious time hunting for updated sales materials, while marketing struggles to keep these assets accessible and current. It's not just about managing; it's about seamlessly finding, presenting, and sharing critical sales content. All of this takes place within an intuitive, unified platform. Dive into Showell's groundbreaking content management realm.

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Fear of Making the Ask

Go for No!

Do you hate looking salesy but can’t figure out how to ask for the appointment, the order, or close the sale, the “right way?” Let’s call this, the “big ask.” Everything else in the sale from the very beginning, are all the easy qualifying questions and information gathering. Different from the big ask. But before we get to that, let’s start with a mindset shift before we talk about changing how you ask.

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How to Get Your Customers to Say Yes with Gap Selling

Nimble - Sales

In this webinar, Nimble CEO Jon Ferrara discusses how to increase sales with Keenan, CEO and President of A Sales Guy Inc. and author of the book, Gap Selling. Keenan uses his extensive sales experience to inspire and educate sales leadership around the globe on how to achieve their goals. What is Gap Selling? When people […]. The post How to Get Your Customers to Say Yes with Gap Selling appeared first on Nimble Blog.

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10 Positive Feedback Examples for Delivering Feedback to Sales Reps

Xactly

It's not always easy to praise employees in ways that will leave lasting impressions. To help, here are some positive feedback examples to improve your employee management.

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How to Look For Competitive Advantages In Your Strategic/Global Key Accounts

SalesforLife

We were recently working with a customer who had assigned global, strategic accounts to their sales team. This customer doesn’t need to re-select accounts, or use high social proximity and relationship strengthening to find new accounts. They already knew who they wanted to target. Their challenge was that they wanted to reprioritize those accounts to look for competitive advantages that would help them increase results.

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Solving the Biggest Tech Challenges in RevOps

In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data. Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.

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Foolproof Way To BUILD Your Business, FAST!

KO Advantage Group

People ask me what’s the best way to build a service-based company to generate more dough. Well, let me tell you something about the business building pyramid--the foolproof way of starting your business from the ground up, fast. The problem with many budding entrepreneurs is they focus all of their time, resources, and energy at the lowest point, such as the free webinars or downloads of your content.

B2C 72
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Why Ops Is Broken Everywhere (And What to Do About It)

Sales Hacker

It took me several years in sales and operations to learn that revenue operations (ops) is broken everywhere. My first two sales jobs were with companies that struggled to deal with seemingly simple operational issues. Things like clean account data, lead routing, and smooth CPQ processes seemed like table-stakes, but they were total messes. As I spent more time in sales and my network grew, friends from other companies complained about the same issues.

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Sales Leadership Coaching Book Interview with Albuquerque Business Radio

Keith Rosen

This was a fun interview I did for the radio show, the Albuquerque Business Podcast. Every interview is never the same! I looking forward to your feedback! Here’s what we covered in this interview: How do you get comfortable about out of your comfort zone. Why most managers can’t coach. The importance of being present and managing your emotional state.

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Buyer Behavior Today: It’s All About the Screens

Bigtincan

Today, implementing sales enablement is indispensable because buyers expect their commercial interactions to mirror their day-to-day, personal experiences in today’s digital and mobile universe. The proliferation of digital — and in particular, mobile devices — has turned the buyer/seller relationship inside out. Cisco estimates that the number of connected devices worldwide will reach 50 billion […].

Buyer 52
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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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How to Succeed at Enterprise Account Research [Podcast]

Sandler Training

Prajwal Gadtaula, Founder of Business Brainz, shows you how to succeed with the attitudes, behaviors, and techniques needed to be more successful at doing enterprise-level account research and pre-call planning. Get the best practices collected from around the world. Listen Time: 22 Minutes.

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Sales Coaching: How to Hold Your Team Accountable When You Never See Them

Funnel Clarity

A recent survey reveals that remote workers in the US has grown by 140% since 2005. This should come as no surprise, as advancements in technology have enabled sellers to essentially perform every work duty from the palm of their hands. With companies touting results like an increase in worker productivity, efficiency, morale and a reduction in overhead costs, it’s no wonder more and more organizations are adopting a remote work policy.

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How Art Sold the Jury and Found the Guy Guilty

Smart Calling

Sales situations are around us every day, and we can learn lessons from them when we look for them. Here’s Art’s story of how he was on a jury, and helped one dissenting juror finally come to the conclusion that was very obvious to everyone else. Listen Here. The post How Art Sold the Jury and Found the Guy Guilty appeared first on Smart Calling Blog.

Sales 51
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How we used the power of the follow up to get the Close.com domain

Close

Just a few weeks ago, we announced our rebrand as Close and shared the news that we purchased the close.com domain name.

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Drive GTM Efficiency with Tech Stack Consolidation

Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.

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PODCAST 55: How to Ensure 500 Pieces of Sales Advice Get Executed by Your Sales Team w/ Travis Huff

Sales Hacker

This week on the Sales Hacker podcast, we speak with Travis Huff, Director of B2B Sales at Wayfair. He discusses how Wayfair transforms spaces to mimic company culture. He dives into how he effectively trains sales coaches and how his sales team is able to take a piece of advice (sometimes 500 pieces of advice) and execute it. Tune in for this week’s episode.

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4 Signs Your Customer Is Going To Leave You.

MJ Hoffman

Customer Success Managers are responsible for managing many different accounts and customer relationships with varying levels of detail. With so many moving parts it can be hard to recognize when one of your customers is not aligned with your product or guidance. Ideally, none of your customers want to leave, and the work you do provides them with value and success.

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Rules for Focused Success in a Distracted World

Selling Energy

In the 21 st century the average workday has shifted considerably. People are spending less time outdoors and more time interacting with screens rather than human beings. At the same time, constant upgrades to our technology are altering work demands. There’s more to do because it’s easier to do, and as a result our tendency toward distraction is intensifying.

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CommercialTribe Customer 2019 QBRs – Part 1

CommercialTribe

Q2 is an important time to take stock on your plan for the year. With Q1 in the books, there’s a data set you can look at objectively to understand whether or not the adjustments you made going into the new year are working. If not, you need to pivot now, because tweaking in the second half of the year is too late. We just completed a series of 2019 QBRs with customers who have been using our product, Coach, for about 90 days.

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

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Three attributes of agile management

Selling Essentials RapidLearning Center

In the old days, performance management was mostly about ensuring that everyone did the job that was assigned to them. Goodbye to all that. In the modern workplace, roles and tasks change on a dime. And a McKinsey study found that the ability to shift gears – agility – is perhaps the most critical factor in high performance. Managing agility is a challenge, however.

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Let’s Talk Sales! Enabling Buying in a World of Selling – Episode 147

criteria for success

Hope you had a great weekend, Let's Talk Sales listeners! We have a very special episode in store for you today. Throughout the month of April, we’ve been writing and talking about hiring and sharing best practices to help you make better hires. Be sure to check out the CFS blog for more information! And [ ] The post Let’s Talk Sales! Enabling Buying in a World of Selling – Episode 147 appeared first on Criteria for Success.

Hiring 40
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What Is a Sales Discovery Call? (+How to Run One Successfully)

G2Crowd - Sales Blog

Every closed-won deal starts somewhere.

How To 51