Sun.Nov 04, 2018

CRM Hijacks Customer Experience Strategy

Tony Hughes

Customer Relationship Management needs to be a strategy that’s focused on creating the best possible customer experience, supported by well defined processes that are enabled by technology and with everything being driven by managers and staff committed to a customer-centric culture.

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SalesTech Video Review: @AllegoSoftware

Smart Selling Tools

Allego is a Modern sales learning platform that combines training, practice, coaching & knowledge sharing into one app. It uses mobile, video and peer collaboration to better serve the dynamic needs of sales teams. Visit Allego.

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Who’s Your Competitor, Looking In All The Wrong Places

Partners in Excellence

The email asked me to participate in a market research survey. It was from one of the old line business publications, it promised a donation to one of my favorite charities, so I decided to take it. The survey was pretty exhaustive. It asked me all sorts of questions about my reading preferences. There was one problem, though. As they asked for my preferences, the choices I was given were only their traditional competition–other old line business publications.

How to Build a Better B2B Sales Tech Stack


B2B sales leaders are constantly looking for tools and technologies that offer insight into their team’s productivity—tools also known as Sales Force Automation (SFA). The problem is that SFA tools, particularly CRM, only facilitate measurement, rather than the sales process itself.

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Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Automating Stupidity


I have a very good friend, Dr. Howard Dover. He does wickedly smart things in driving the sales curriculum at UT Dallas. Every once in a while, I get terribly frustrated and need to vent and Howard lets me vent. Sales Management Sales Enablement

More Trending

Putting Together The Proposal

KO Advantage Group

Hooked up to the last slide. And all you’ll ever need are 6 slides to seal the deal! More specifically, six straightforward slides that should contain all the significant information your prospects should know.

Weekly Recap, November 4, 2018

Selling Energy

Here are our favorite sales-enhancing tips from this week's Selling Energy Blogs. sales tips