Thu.Apr 18, 2019

The CCPA for Sales and Marketing Leaders: Everything You Need to Know (California Consumer Protection Act)

Sales Hacker

Sales and Marketing have officially joined the likes of healthcare, telecom, and financial services as a regulated market. Wait, what?

Enough is Enough

Anthony Cole Training

Complacency in selling is not a new phenomenon.

Why Selling Pressure impedes Service Delivery Quality

Babette Ten Haken

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. First, these teams are not hired, or trained, to sell. Next, these teams may not have time to sell effectively, especially when actively serving customers.

SME 75

8 Misconceptions About Working in Sales

Selling Energy

You can never understand someone else’s position unless you have walked a mile in their shoes , or so the old adage goes. This seems to be especially true for people considering a career in sales.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Lack of Leads Hurting Your Revenue? 5 Reasons Why You Need a Lead Generation Strategy

The Center for Sales Strategy

The hardest job in sales these days is getting an appointment with a new prospect.

More Trending

The Mistake that Sabotages Sales Training

Engage Selling

??????????????Today, I will highlight what I’ve discovered about making training work—making it work in a way that you get and a way that will yield the highest ROI from your sales training dollar.

Maximize Every Prospecting Call

The Pipeline

By Tibor Shanto. Every mode of communication offers opportunities for proactive prospectors, which is why you don’t want to skip the phone. The phone offers a number of advantages absent from email, LinkedIn and other social platforms. It creates contact between two human beings.

The Voicemail Message with Everything but the Kitchen Sink

Understanding the Sales Force

This week I received a voicemail message from a salesperson that literally included everything but the kitchen sink. I don't recall listening to a voicemail that sounded like this before. I don't think voicemails like this are effective. I don't like voicemails like this.

Why Customer Experience Should Be Top of Mind for Sales Leaders

No More Cold Calling

Are you creating an experience that drives revenue and referrals? How much did you say that cost?” I asked the barista. I knew I heard him correctly, but I still couldn’t believe it was $5.50 for a cup of coffee—not a mocha, not a latte, not a cappuccino, just coffee.

How to Level Up Your Marketing Strategy with Video

Building brand awareness and acquiring customers is never easy, but how can you improve your marketing strategy with limited resources? Vidyard has you covered with their 3-in-1 guide on how to use video across your marketing efforts without breaking the bank.

The Right Way to Handle Objections

Engage Selling

There’s a right way and a wrong way to handle objections. Let’s start with the wrong way.

Defend Yourself Against Productivity Dragons [Infographic]

RAIN Group

Something new vies for your attention every few minutes: emails, text messages, collaboration tools, phone calls, co-workers, meetings, customers, and the list goes on. The result? Productivity suffers. But with discipline and preparation, you can defeat these productivity dragons.

Survey 111

4 Growth Strategies Used By The Most Successful Companies

Hubspot Sales

Whether it's customers, revenue, locations, leads, mentions, or profits, you've got to play the growth game if you want to be successful in business. Growth is fundamental to a business' survival.

If a Deal is Dead, Bury It.

Anthony Iannarino

Deals tend to have an expiration date. Some are durable over long periods, and others are somewhat fragile, with the slightest neglect or stall , causing them to disintegrate before your very eyes.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Be a Tiger. Become Exceptional in Sales.


If you’ve ever read Malcolm Gladwell’s Outliers , you’re familiar with the 10,000-hour rule. First proposed by a Swedish psychologist, the rule states that exceptional expertise requires at least 10,000 hours of practice.

KO Testimonial: Anita Lee

KO Advantage Group

“Thank you” messages always melts my heart. Like the recent message I got from Anita Lee. “ I just wanted to send over a thank you. I'm finding that I'm improving with each meeting and role play and not even just in sales but also in my communications in personal relationships.

Countdown to Empower 2019


We have entered the final countdown to Empower 2019. With only a few weeks left until the conference, the schedule has been set, sponsors are locked in, and attendees are registered. Right?! If not, you know what to do: Register Now ).

Recap: Bay Area Women in Tech Sales Meetup

Thanks to platforms like Meetup , there are networking groups for practically every interest and skill, from basket weaving to Python coding. However, when Katrina London , AE at, was looking for a seemingly self-evident group--a network of Bay Area women in tech sales--there was none to be found. While networking groups for female professionals are cropping up more and more, there are still noticeable gaps in the groups currently available to women

Moving the Sales Performance Bell Curve

A blueprint for turning average performers into top reps.

Adapt to a Changing Marketplace: 6 Steps You Can’t Overlook

The Brooks Group

The pace of change in the marketplace has never been faster, and there is no sign of it slowing down any time soon. Smart sales organizations prepare for changes in the marketplace so that their teams can perform at the top of their game, no matter what happens next.

9 Best Sales Software Systems For Your Business

If you can’t decide which sales software system you want for your business, here are some of our top picks to help narrow down your choices.

The Whole Person Approach


Improving Inner AND Outer Behaviors of Salespeople. Organizations and sales teams perform better when they focus on developing the whole person of the salesperson, not just their external behaviors. Ryan Paugh, leadership coach, motivational speaker, and Head of Sales Training & Enablement at BetterUp, discusses his idea of a whole person approach. He talks about the changing buying process, new demands of salespeople, and how they can keep up.

CRM 63

Our Technology: Using News Articles to Predict Changes in Customer Relationships


In North America, Vainu has been partnering with some of the largest institutions in the commercial banking, insurance, and telecom sectors to solve the challenging task of predicting customer retention, or churn, in their extensive client bases. Open Data Sales AI

Churn 62

In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

Strategic Interviewing: 5 Tips for Hiring Sales Reps

criteria for success

Looking for tips for hiring sales reps? Lucky for you, we have them. Here at Criteria for Success, we help clients across many industries with everything regarding sales. That includes hiring and recruiting the right sales reps for their teams.

Our technology: Using news articles to predict changes in customer relationships


In North America, Vainu has been partnering with some of the largest institutions in the commercial banking, insurance, and telecom sectors to solve the challenging task of predicting customer retention, or churn, in their extensive client bases. Big Data Data Open Data Sales AI

Churn 62

If You Send Samples or Demos, Do this to Sell More of Them

Smart Calling

If your sales process involves sending out samples and demos–or even proposals– you might be leaving a lot of money on the table.

Coming Soon from Miller Heiman Group: The Move the Deal Podcast

Miller Heiman Group

Miller Heiman Group is thrilled to announce the launch of our new podcast, Move the Deal, debuting in early May. Produced by Miller Heiman Group and hosted by sales leader Greg Moore, Move the Deal listeners can expect conversations with industry experts to understand how aligning the right talent, tools and technology can transform sales to close more deals.

Successful Social Selling Best Practices Guide

This best practices guide focuses on helping you organize, harness and capitalize on the information, buying signals and qualified prospects identifying themselves to you online every single day.

6 Ways to Generate More Logistics Leads


As a sales professional, you know how difficult it can be to reach decision makers. Maybe they’re too busy for a phone conversation or you’re just not targeting the right people.

Discover If Your Prospect is Worth Pursuing

Paul Cherry's Top Sales Techniques

Have you ever dealt with a prospect or customer who is somewhat dismissive. They provide comments like, “Send me some pricing” or “Send me a quote.” ” And you ask yourself, “What the heck am I going to send?”

Sales Enablement Executive Q&A: In Conversation with Dynamic Signal’s Danielle Schaumburg


In Conversation with Dynamic Signal: An Interview with Danielle Schaumburg. As the first installment in a series of interviews with Sales Enablement and Readiness leaders, MindTickle’s SVP of Strategy and GTM, Gopkiran Rao, recently spoke with Danielle Schaumburg of Dynamic Signal to learn about her experience making her sales team ready to delight customers.