Tue.Apr 18, 2017

Artificial Intelligence: Replacing Sales and Customer Service?


Today we are seeing an increasing amount of news and commentary about the necessity for artificial intelligence (AI) to intervene in or perhaps even replace live human interaction in areas such as sales and customer service.

I Have Seen the Future of Sales and it is Bright

The Sales Hunter

Never before have I been more proud of the sales profession and more passionate about its impact on the global economy. In this era of consolidation and trends that move at the speed of a tweet, sales is a profession that doesn’t just stay the course, but sets the course.

Sales 111

Trending Sources

Video Infographic: 10 Get Dirty Rules For Sales Success


Is success elegant? Can it be governed by a formula or algorithm? “Not in my experience!” ” says Roy Osing: “Achieving anything substantial is an ugly matter. Rarely do things go as originally planned and they certainly can’t be predicted by an equation.

Video 132

Three Questions that matter the most for a Leader

Mukesh Gupta

Questions that matter the most by Mukesh Gupta. When we look at all the aspects of leadership, there are three core and fundamental questions that matter the most to the people whom we intend to lead. Do You Know What You Are Talking About? The most important aspect of leadership, then is competence. Do we know what we are talking about? Do we know what the ground reality is? Do we understand the process enough to make sense? Do we know where we are going? And why?

ACT 58

Sales Training Playbook by Lessonl

A step-by-step guide for building a comprehensive training playbook for your sales team.

More Trending

Sales Tips: Before You Negotiate, Ask This Important Question

Customer Centric Selling

Sales Tips: Never Negotiate Unless You Are the Selected Vendor. By Gary Walker, EVP of Channel Sales & Operations, CustomerCentric Selling®.

Sales 31

Don't Forget Your Business Cards When You Innovate

Increase Sales

Business cards are prime marketing space. Yet how often are they forgotten when it comes to time to innovate. If innovation is all about change, the question is: “Does your business card reflects your own innovation?” ” Has your tagline changed? Have your sales prospects changed (think ideal customers )? I s the marketplace the same today as it was when you first started? Business cards are inexpensive compared to other forms of paid marketing.

Do the Work You Are Capable Of

The Sales Blog

One summer I was invited to work for the husband of a family friend. The job was mindless, something anyone could do. It was also repetitive and mindless. But the pay was pretty good for a teenage kid, and I needed the money. I worked harder than anyone around me.

That’s Not Success. It’s Just A Sugar Rush.

Dan Waldschmidt

The hard thing about success is that it demands you do hard things. You can not achieve greatness by simply doing what is easy. It doesn’t work. Which is why all the quick fixes and “guaranteed home runs” you’re trying to find are just a waste of your time. There is no plan that you can repeat that’s guaranteed to get you where you want to be. What has worked for someone else probably won’t work for you at all. And vice versa. .

The Art of Social Selling -- Summarized by getAbstract

Find and engage customers on Twitter, Facebook, LinkedIn, and other social networks.

“The Best Way To Sell Something…….”

Partners in Excellence

Recently, I read a quote, “The best way to sell something, don’t sell anything. Earn the awareness, respect, and trust of those who might buy.” ” I suppose I get the idea, but somehow I think there is much more to selling, and our customers deserve more from us. Awareness, respect, trust are critical, but they are insufficient to drive customers to change or to buy. I understand what the person is trying to say.

4 ways to leverage email marketing with PPC

Vertical Response

When it comes to the fast-moving world of internet marketing, everyone is looking for that competitive edge. If SEO and email marketing are already a developed part of your marketing campaign, PPC (pay-per-click) can be another useful tool to help grow both your conversions and your leads. Use PPC to test email marketing elements.

Sales Coaching: What It Is and Isn’t with Richard Smith

Igniting Sales Transformation

Sales coaching is a hot topic and one that is often misunderstood. Coaching isn’t the same as managing and does require a different skill set to be effective. In this episode, I talked with Richard Smith about his perspective on sales coaching.

SME 28

Sales Tips: Outdriving Your Headlights

Customer Centric Selling

Sales Tips: Are You Outdriving Your Headlights? By John Holland, Chief Content Officer, CustomerCentric Selling®.

Sales 18

Secrets to Successful Inside Sales Management

Learn a variety of best practices, techniques and ideas to both tactically and strategically increase the efficacy, success and impact of your inside sales organization.

Selling Would Be So Easy If It Weren’t For Those Damn Customers!

Partners in Excellence

For some weeks, I’ve been on the war path about emerging trends in sales. We see the same issues and trends in too many blog posts/books, at every conference, and in the social channels. The focus in much of our discussions on selling is about us–sales people. We see discussions focused on increasing specialization in sales–actually adaptations of the Toyota Production System.

13 Characteristics of Top Salespeople

The Sales Heretic

There are average salespeople, and then there are extraordinary salespeople. What’s the difference between the two? I’ve had the privilege of speaking to, coaching, and training tens of thousands of salespeople over the years.

6 Tips to Personalizing Your Email Campaigns with Dynamic Content

Inside Campaigner

The main purpose of dynamic content is to provide relevant content to your subscribers. Relevancy of content boosts the engagement of the subscriber with your brand and subscriber engagement opens more qualified sales opportunities for your business.

Price Management Software Always Has the Right Answer

Cincom Smart Selling

Price Management software lets you confidently answer that most common question in a sales transaction: how much does it cost ? It doesn’t matter what you are selling—nails or aircraft carriers. At some point, the prospect is going to ask the price question. It may be early or late in the cycle; it may be a formal request or a casual inquiry. Regardless, the question will come. There are only two possible answers to the question: the right answer or the wrong answer.

Successful Selling

Matt Heinz explains how to attract, manage, close and keep more business in a buyer-centric world.