Guest Article: Recovery: The Conflict Resolution System, by Dr. Tony Alessandra
Sales and Management Blog
JANUARY 18, 2012
Recovery: The Conflict Resolution System. by Dr. Tony Alessandra. No matter how good the relationship is, people are going to run into problems. Consequently there should be a system in place to make it easy for customers to tell you when they have a problem as early as possible. The earlier you find out about a Moment of Misery (when you fall short of the customer’s expectations), the easier, faster, and less expensive it is to solve.