April, 2006

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Is there a benefit to route analytics / mapping tools?

The ROI Guy

Surprisingly routing issues are the most frequent culprit regarding network failures and issues. These problems result in support calls to the service desk, and generate performance and service level issues. As a result, the network team jumps through hoops to try and locate the source of the issues and resolve the problem as quickly as possible. Route analytics tools can help network administrators trace the cause of issues, measure end-to-end service levels and performance, discover routing an

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What is a good benchmark for network management staffing?

The ROI Guy

For benchmarking of resources, we typically try to ballpark the number of network devices each resource can handle as follows: * high complexity network devices - 15 to 20 per staff member * medium complexity network device – 60 to 75 per staff member * low complexity network device - 250 to 300 per staff member Where * high complexity devices include enterprise switches and IP PBX switches, * medium complexity assets include LAN wired and wireless routers, and * low complexity assets include hu

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Is there any Value in that Upgrade?

The ROI Guy

We've all been there. An aggressive sales person is pitching the latest version upgrade, espousing the latest features and benefits. But the customer is more than happy to maintain their current system as there is nothing wrong with it, and they don’t see the value of the upgrade. How can the sales representative overcome the laissez-faire attitude of the customer?

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Is there real business value behind the hype of SOA?

The ROI Guy

Each year Gartner surveys CIOs on their top priorities and invariably for the past 5 years Business / IT alignment has been in the top 5. The good news is that IT executives realize that collaborating with business leaders is vital to company success; the bad news is that alignment has been a top priority for the past eight years, as progress remains elusive, and the issue has not been resolved.

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5 Inspiring B2B Marketing Campaigns to Take Yours to the Next Level

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