Is Your Sales Force More Like a Dunkin', Starbucks or Panera Drive Thru?
Understanding the Sales Force
JANUARY 21, 2020
On a frigid New England morning, I pulled into a Dunkin' drive thru and noticed that there were only ten cars ahead of me and that meant that it shouldn't take more than five minutes to get through the fast-moving line. Contrast that to the Starbucks drive thru.