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CRM Hijacks Customer Experience Strategy

Tony Hughes

But here is the epiphany I had in working with these focus groups and capturing their issues and insights: Customer Relationship Management has been hijacked by software technology. A common theme with delegates in these research groups was that they never ask for funding for CRM because ‘CRM as a dirty word’.

CRM 82
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Use Won-Sales Analysis to Boost Sales Development Activity

SalesLoft

, Craig Elias and Tibor Shanto encourage reps to, instead, practice regular won-sales analysis. For outside and inside sales reps alike, studying wins can be quite complex. For instance, the CRM salesman used as an example in the book had two major epiphanies.

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True innovators identify the spaces in between

Velocify

After this epiphany moment, I begin to more actively listen and found that there is so much chatter in the world around us from mainstream media, social media, and casual interactions with co-workers, friends and family. Through this experience I learned that people don’t often know what they need, they just know what they want.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

I spent 13 years in massage therapy, which included running my own business, before I moved to sales. Ashleigh Early focuses on helping companies and sales professionals achieve sustainable growth by emphasizing empathy and humanity through science. What would you tell a woman just starting a career in sales? Alicia Berruti.

Hiring 130