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Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Did you know that my keynotes and workshops are tailor-made for the professional peacocks in your life? Arriving at that epiphany is professional innovation, in my Playbook. We assume they are more intelligent than we are. Click on the underlined link, above. Perhaps it is time to fold up our professional peacock tails.

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CRM Hijacks Customer Experience Strategy

Tony Hughes

So far we’ve done half-day workshops in three cities with approximately 80 people ranging from senior business leaders to IT system managers. But here is the epiphany I had in working with these focus groups and capturing their issues and insights: Customer Relationship Management has been hijacked by software technology.

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Is Self Bias impeding how we acquire and retain our Customers?

Babette Ten Haken

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. Take the next steps, today!

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Sales Tips: Losing Slowly – 6 Signs That All Is NOT Well

Customer Centric Selling

During a workshop I taught, a CEO had an epiphany he shared with his team: Most of his salespeople had an annoying habit of losing slowly. In stark contrast a salesperson that came in second on every opportunity would have to live on their base salary and make frequent job changes. There are no parting gifts or consolation prizes.

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Sales Tip: Understand the Value of Your Offering to Your Prospect

Customer Centric Selling

It was this type of conversation that the company''s salespeople learned to have after attending our workshop that allowed them to begin to understand the value the prospect organization could realize from a relatively small investment. They had an epiphany! As a result, they modified their approach to their market.

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Why A Promise Statement is more than a Value Proposition

Babette Ten Haken

And that epiphany becomes the key to innovating themselves out of their current, status quo resting state. Thus, when working with you, clients create a framework for continuously creating and leveraging the value of their own professional promises to acquire and retain customers.

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Sales Tips: Making Sense Of Vague Advice

Customer Centric Selling

Some scotch was involved and ultimately the epiphany came. Grab one of the last seats available at our next open workshop in Boston, Aug 3-6 ! Three months into my sales career I took a step back over a weekend and tried to figure out why a small business owner would buy a computer system. so they could improve bottom line results.