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26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. Customer retention drives increased profitability in many ways, including: Better Conversion Rates Fewer Marketing Requirements Scope for Improvement Lower Operating Costs Increased Sales.

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Creating A Customer-Centric Strategy

Sell Integrity

But in a customer-centric culture, everyone thinks this way, from marketing to finance to IT to product development. Research by Zendesk , for example, shows that superior customer service directly impacts purchasing decisions, buying behaviors and long-term revenue. more than other companies in the previous year.

Strategy 117
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The Perils of Piecemeal

Cincom Smart Selling

Smart companies don’t have software initiatives; they have business initiatives that drive software purchases. Customers today are looking for large companies to deliver solutions instead of products. For example, aftermarket service can be a large portion of revenues for a manufacturer. How smart are you?

Scale 48
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Successful companies don’t create their own advertising

Eyeful Presentations

Importantly, it is rarely, if ever, the creation of the company whose goods it is designed to sell. Whilst somewhat cliched, let’s take Apple as an example. The army of marketing experts working within Apple at the time? The short answer – experts (although you might like to call them advertising agencies). Steve Jobs?

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3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

For this specific survey we spoke to more than 300 B2B buyers, representing a cross-section of goods and services, company sizes and vertical markets. B2B buyers reported a significant need for improved engagement with seller companies. How much are companies leaving on the table when these pre-sale questions go unanswered?

Buyer 79
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Forget B2B vs. B2C – Long Live B2P Sales & Marketing

Zoominfo

These classifications provide the building blocks at a company’s inception, as they broadly define a brand’s audience and target market. But, in the rapidly changing sales and marketing landscape, it’s important to challenge the status quo. Enter, B2P (business-to-person) sales and marketing.

B2C 182
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To Build a Sales Culture

The Brooks Group

Many organizations operate solely through marketing. For example, if a CEO "carried a bag" at one time in her career, it's a lot easier to successfully construct a sales culture. Here's the example straight from the book: "We have a client whose salespeople visit the home office only two to three times per year.as