10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. Let's start with two great examples - experiences that make you choose to return for more.

Leading By Example

Partners in Excellence

Every manager knows this, it’s Leadership 101, we must Lead By Example. What much of the literature misses, is that we are always Leading By Example, whether we do so consciously or unconsciously. We want people to use the tools we’ve invested in.

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The Top Sales Tool for 2014

Sales Benchmark Index

This tool has been around for a few years now. You will have access to guides, templates and tools to help your BPM drive revenue. Let’s look at a few examples of how the BPM has been used in 2013. The BPM is a simple tool, which is why his VP of Sales jumped on board.

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Most Frequently Used Web Tool In My Tool Kit

Fill the Funnel

The most frequently used web tool in my tool kit currently is TimeTrade. As I began writing this series, I lined up a list of the newest, most interesting web tools that I have come across in the last few months.

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The Ultimate Guide to Writing LinkedIn InMails That Get Results (With Examples)

Hubspot Sales

Recruiting InMail Examples and Template. This recruiting InMail is also a great example. Job Inquiry Example and Template. Connecting InMail Example and Template. Press Outreach Example and Template. What if you tripled your typical email response rate?

Sales Enablement Tools Help or Hinder

Score More Sales

Every sales leader is told, “buy this sales enablement tool – it will help you so much.” But sometimes these tools hinder our success. For example take Salesforce.com which is the predominant CRM tool sales teams use.

One Easy Tool to Improve Sales Efficiency Now

Sales Benchmark Index

Here’s an example of giving a value to a customer''s Strategic Fit. Examples include optimized territory structures and off-loading non-essential tasks. Let the Scorecard tool do the math delivering an overall customer priority score.

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Buyer Personas – Critical Tools for Modern Sales Reps

Sales Benchmark Index

A customized sales process is an excellent tool. These tools help to anticipate buyer trends and keep pace with the buyer. See a few examples below: Buying by Committee – More and more companies are moving in this direction.

The Examples We Set, Our People Are Watching

Partners in Excellence

It’s so simple, yet we make so many mistakes: We want our sales people to use the tools and systems we’ve invested in—but we still ask our admins to print out a report, or send us the updated Excel report. Related Posts: Leading By Example Do You Deserve To Be A Manager?

A New Tool to Drive B2B Leads from LinkedIn

Sales Benchmark Index

Now there is a new tool to satisfy this need. At the end, I’ll provide a tool to help your team leverage LinkedIn sponsored updates. See below a B2B example of how LinkedIn is using a sponsored update to promote LinkedIn.

Sales Skill-Sets vs Sales Tool-Sets

Smart Selling Tools

Of course, my retort is that you won’t increase sales if you don’t have the right tools to compete more efficiently and effectively. They would ask, “What good is a prospect research tool if reps don’t know how to get a decision maker to engage?”

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Death of a Sales Tool: The ROI Calculator

Sales Benchmark Index

As the CSO, you want to arm your reps with every tool to give them an advantage. Download this, the Story by Numbers Tool , to give your reps a powerful story the customer can visualize. Now ask your reps to repopulate the tool with the correct equations.

ROI 116

The 2 Biggest Reasons Sales Tools Fail

Smart Selling Tools

Chances are your company implemented at least one new sales tool in the recent past. Whether or not you like the tool, use it, and consider it to be a success, depends on who you are. This inescapable truth offers one clue as to why sales tools fail. Before tools are implemented.

Tools 110

Haiku Deck – New Tool to Create And Deliver A Compelling Message

Fill the Funnel

Here is an example of one of my recent Haiku Decks: Original article: Haiku Deck – New Tool to Create And Deliver A Compelling Message ©2013 Fill the Funnel. 30 in 30 - 2013 Presentation Tools Web Tools Haiku Haiku deck keynote powerpoint presentation web tool

Tools 69

A Sales Enablement Tool for the CEO

Sales Benchmark Index

To get an understanding of how prepared your sale force is for a launch, register for one of these sessions here to receive the Sales Enablement Gap Tool. Create Customer-centric demo decks and business case examples. For example, consider messaging on how to beat the status quo.

Web Tool Matches Your Expertise With Questions on Twitter

Fill the Funnel

A new web tool called InboxQ creates an automated way for you to view all of those questions, comments and requests for help on Twitter, on the topic of your expertise and guide those questions directly to you to answer. The tool is InboxQ. You are an expert in something.

30 Seconds Matter: How Sales Tools Deliver Revenue Growth

Smart Selling Tools

Linda wanted to get my thoughts on sales tools and the role they play in today’s sales organizations. The first sales tool I used (other than a rolodex) was the GRiD Systems laptop. It was an exciting time, and it is where my love for sales tools began.

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Testimonials – The Most Powerful Sales Tool?

Jonathan Farrington

For example, “ Great company, great service ” lacks meaning because it is vague and doesn’t tell the customer anything. To help busy customers respond to your request, provide them with other examples of testimonials so they can see how easy they are to write.

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Your Greatest Sales Tool (It’s Not What You Think…)

SalesProInsider

Whatever you want to “get done” will be easier if you have the right tools. From closing a sale, creating a lead gen campaign, sending a proposal…or even painting a room,; anything you need to get done is easier when you have the right tools…and use them correctly.

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The Evolution of Sales Tools and the Efficiency Paradox

Smart Selling Tools

The reason I’m using this absurdly outdated example is to make a point about the drivers behind the evolution of tools and the importance of investing in new tools. The biggest advancement in the development of sales tools was the telephone.

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Mobile Tools to Sell More

Score More Sales

Example: If I am looking up a restaurant from my mobile device and am on the road, having a phone number right on the main page is critical because I may want to call for a reservation. This conversation continues with more about other mobile tools in a future post.

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Can Your SMB Grow Sales Without Disruptive New Tools?

Score More Sales

It has been the case that many sales tools have been unapproachable for smaller and SMB sales teams due to the financial investment as well as the time and expertise to get some tools in place. The Good News – Tools Can be Easy to Try Out and Implement.

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CPQ Tools Focus on What You Are Selling

Cincom Smart Selling

CPQ tools will help you focus on what you are really selling. This is where CPQ tools bring together product and Sales in a very meaningful way … CPQ Tools help Marketing and Sales achieve alignment. CPQ tools and alignment. CPQ tools are beneficial in making sure that the decisions made with regard to product and market are built into the selling process and sales conversations during the selling process.

Hiring Sales Talent: A Tool to Help CEOs Get It Right the First Time

Sales Benchmark Index

A Tool for You. Download the CEO’s Time Management Tool to get started. For example, you set a goal to spend 15 hours per week in the sales bucket. Diagnose the root causes of the problem using the CEO Time Management Tool.

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Fast Track Your Sales with New Tools

DiscoverOrg Sales

Even if you’re the three-time Formula One World Champion Lewis Hamilton of Sales, you still need a top-performing vehicle, or in this case, a serious set of tools, to help you close. These tools are key members of the DiscoverOrg platform’s pit crew.

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Three Words That Can Forever Change Your Business

Fill the Funnel

For example, the three words us humans long to hear, “I love you.” Marketing Presentation Tools Sales Tool tips Web Tools WebinarJamDid you know a few short words can totally change your life? It’s true. Even the more cynically-inclined words, “told you so” contain value.

A Powerful Tool To Reference Check Consulting Firms

Sales Benchmark Index

For example, you may conduct the reference check and the firm scores well with reps and front line managers. You missed the number last year. You have decided to hire a sales consulting firm to help you make the number. You are assessing potential vendors.

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3 Must-Have Sales Tools for 2013

Green Lead's B2B

On December 13 at 11AM Pacific, I will be joined by Matt Heinz , Brian Vellmure , Nancy Nardin , Koka Sexton , and Miles Austin in a free webinar: 31 Must-have sales tools for 2013. I have had a lot of fun learning about the tools everyone is going to discuss.

5 Ways to Improve Customer Retention with Marketing Automation Tools

Salesfusion

For example, you should capitalize on each new cycle as an opportunity to not only re-sell to existing customers but also to cross-sell and/or up-sell to them (this is a valuable frontier, as loyal customers are typically worth up to 10 times as much as their first purchase ).

5,000 Marketing Technology Tools (and Sales Execs Still Need to Find Over Half of Their Own Leads)

Pointclear

Yet, according to CSO Insights , despite the new tools, the mobile devices, the potential of social, and so on, many salespeople are working harder than ever just to achieve the same old results or worse. Let’s take lead scoring for example: the more senior the executive the less likely they are to give up their “digital body language.” A 2017 MARTECH TODAY infographic lists the almost 5,000 companies that are part of the marketing technology landscape, up from just 150 in 2011.

The “Remora Fish” Of Sales 2.0 Tools

Partners in Excellence

tools by a couple of colleagues. tools. As an example, Salesforce.com’s Dreamforce is coming up in a couple of months. tools. Hundreds to thousands of narrow, specialized tools are being developed to complement and expand the power of the core tool they supplement. Various surveys talk about the average “spend” per sales person on the software/SaaS licensing for these tools. For example, we use one of the major CRM systems.

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Now is The Time to Re-Tool Your Sales Approach

Fill the Funnel

Is it time to re-tool your sales approach? Re-tooling has been defined as: to adjust, optimize, and to rebuild. The tools and techniques promoted under the banner of Sales 2.0 Most of the tools mentioned offer either free or low-cost trials.

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Sales Tips – Examples of Sales Pitch Styles That Prospects Don’t Like

Sales Training Advice

Here’s one common sales pitch example that will send prospects running for the hills. Example of their sales pitch : “I do a lot of things. Example of their sales pitch : “We do process re-engineering with the various departments, divisions, business units and subsidiaries from organizations as well as the numerous contractors that provide products and services that go into the development of your own branded and unbranded products.

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What’s The Real Cost of a Configuration Error? Three Real-Life Examples of High-Price Mistakes

Cincom Smart Selling

Some may see citing examples like these as being somewhat over the top. If you’ve ever used a chair as a stepstool, perhaps used a screwdriver and hammer as a way to pry open a recalcitrant window or even just employed a nutcracker to budge a lid on a bottle of salad dressing, you know that these tools can sometimes work. Three Real-Life Examples of High-Price Mistakes appeared first on Cincom Blog.

A CEO Tool to Spot a Sales Problem Before It Happens

Sales Benchmark Index

Stop wasting time trying to predict the future with yesterday’s forecasting tools. Here is a semiconductor company example to illustrate: What does this reveal? Get this tool for free when you sign up for this. Sales forecasting does not work.

When an Email Marketing Tool Isn’t Enough

Salesfusion

A marketing automation platform does that too, but it also goes above and beyond, for example by: Aligning sales and marketing. Now that we’ve laid out these differences, let’s get back to the big question at hand: When is an email marketing tool not enough?

Pictaculous-Helpful Tool For The Graphically Challenged

Fill the Funnel

I recently discovered a free tool, called Pictaculous , that I can use to create the scheme. Not sure you need a tool like this? Here is an example. If getting your graphics looking the best they can be, this free tool is worth bookmarking. Web Tools pallette Pictaculous

The Mindset Behind the Sales Tools Is What Drives the Results

Increase Sales

Sales tools abound from sales processes, to assessments, to sales scripts, to CRMs, to sales action plans. However no matter how good the tool is or how poor the tool is, what makes the tool successful is the mindset behind the tool.

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CRM is the Tool and Sales Follow Up is Key ? Score More Sales

Score More Sales

CRM Is the Tool and Sales Follow Up Is Key. The same is true with any cloud-based (SaaS) tools to help you in your business – they must be used, and used properly for you and your company to benefit. These must be documented, and your CRM tool needs to be set up to support your process.

The Tools of a Real Estate Pro

Tom Hopkins

Every profession has certain tools, which, once mastered, will allow you the opportunity to become one of the great ones in that field. In this post, we’ll go over the tools of a real estate pro. Let me begin with examples from other professions.