Babette Ten Haken

MAY 19, 2020

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. As well as a three week post-presentation follow-up exercise.

Retention 134

Retention Webinar Metrics Hiring Face-to-face 134

Steven Rosen

APRIL 20, 2024

In this 3:03 video , Gerilyn Horan discusses the strategies to develop an exceptional workplace and its profound impact on employee engagement and retention. Fostering Opportunity and Growth One key factor contributing to employee satisfaction and retention is the opportunity for growth within an organization.

Strategy 156

Strategy Lead Rank Lead Scoring Retention 156

Alice Heiman

APRIL 14, 2021

So why not focus on customer retention? . This may seem obvious, but a Forbes Insights Study showed that less than a third of business executives consider customer retention a priority. If you aren’t doing all the things on the list above, c ommit to something you will do, and it will improve your customer retention.

Retention 143

Retention Account Customer Referrals 143

Nutshell

DECEMBER 21, 2022

So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. You’re a salesperson, which means your primary job is to meet with prospects and close deals.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Cience

DECEMBER 1, 2020

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk. Companies that neglect retention do so at their own risk. Customer Retention Strategies.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Sales and Marketing Management

FEBRUARY 22, 2018

who is going to take two or three more years to build up to the departed rep’s run-rate performance. By way of illustration, let’s assume “Rep A” was on course to build up to a target $1MM run rate in $250K annual increments over four years, but leaves in the middle of year two, after producing just $300K. and that’s OK.

Retention 192

Retention Hiring Lead Rank Quota 192

LeadFuze

SEPTEMBER 30, 2021

Why is follow up email after meeting important? When you establish a new firm or introduce a new product, your first objective is to spread the news around the market; once this is accomplished, potential consumers will pull up their socks and become involved in the new endeavor. 8 Follow up Email After Meeting Templates.

Follow-up 52

Follow-up Meeting Ideal Customer Profile Consumer 52

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

Retention 59

Retention Webinar Metrics Strategy Cancellation 59

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. When organizations design compensation models that motivate reps and include achievable targets that align with business strategies, the desired sales performance follows. As far as design goes, every sales compensation plan should adhere to the four following design principles.

Compensation 86

Compensation Retention Hiring Commission 86

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Actually follow up!!!!! How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?

Retention 83

Retention Ideal Customer Profile Customer SME 83

Nutshell

OCTOBER 7, 2020

So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. Customer Retention: A Definition. Why Is Customer Retention Important to Business Success?

Retention 71

Retention Outsourcing Services Buyer Customer 71

Crunchbase

DECEMBER 28, 2021

But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity. Let’s take a look at five customer retention strategies you can use to win back lost sales and keep loyal customers for years to come.

Retention 52

Retention Strategy Customer Top of Funnel 52

Hubspot Sales

MAY 20, 2018

Send over a longer how-to guide and offer to follow up in person if they want. If you’d like to discuss these pointers or anything else around [topic], let’s set up a call. If you’d like to discuss these pointers or anything else around sales hiring and training, let’s set up a call. Best, [Your name]. Best, Cara.

Follow-up 111

Follow-up Hiring Webinar Metrics eBook 111

Sales Hacker

SEPTEMBER 28, 2021

Why attrition and retention matter so much right now. The first is Outreach , with a new way to learn how Outreach does outreach, how the team follows up with every lead in record time after virtual events and turns them into revenue. Companies like Buzzfeed and ZocDoc were popping up all around. What You’ll Learn.

Retention 81

Retention Benefit Scale Hiring 81

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. That’s why closing this gap between what you hope the customer feels and their actual view about your product/service is at the heart of retention. Up-Sell, Cross-Sell.

Retention 73

Retention Ideal Customer Profile Customer Decision Maker 73

Babette Ten Haken

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. The following One Millimeter Mindset customer retention blog posts represent the top posts from 2017.

Retention 74

Retention Customer SME Engineering 74

Pipeliner

MARCH 4, 2019

Winning a new large account costs up to 20 times more than keeping a current one. And just a small increase in a company’s major client retention percentage drives even greater revenue and profit increases. On the negative side, retention rate decreases spawn long-lasting negative impacts that can be crippling.

Retention 60

Retention Account Enterprise Enterprise 60

Selling Essentials RapidLearning Center

FEBRUARY 17, 2021

It could save you a little up front, but it’s riskier and could cost you more long-term. Three weeks later, this customer calls you up to say that she’s taking her business to a competitor. The post Customer Retention: Is your radar picking up the iceberg dead ahead? “Yes,” you say. “It Blindsided. 6, 751-769.

Retention 59

Retention Customer Journal Call-back 59

Janek Performance Group

APRIL 17, 2024

Through consistent follow-up and relationship-building activities, BDRs can expand sales pipelines. This is accomplished by uncovering additional opportunities and cross-selling/up-selling to existing clients. These figures are important to gauge BDR growth and retention. They are tasked with acquiring new business.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? “Hi Mr./ Mrs.

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

Partners in Excellence

APRIL 16, 2013

Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. We don’ “cross-buy or up-buy,” because we don’t like the current experience. Then there are those that take a different approach to customer retention.

Retention 92

Retention Customer Compensation Discount 92

Nutshell

JUNE 2, 2019

The problem that inspired my next steps was that renewals between 10 months and one year were dropping below 100% MRR retention. I came up with a way to define my goal for this experiment. Follow-up: Actionable next steps are delivered to the customer which are concise, uncomplicated, and value-driven.

Retention 107

Retention Scale Customer Churn 107

Partners in Excellence

DECEMBER 26, 2023

Whatever time we tend free up, is immediately filled with something else and we become time poor, once again. I’d call a few days after I sent them, people actually picked up their phones, and we’d have a conversation. When we try to call in follow up, no body picks up on a number that isn’t recognized.

Retention 129

Retention Maximizer Buying Cycle Social Media 129

Zoominfo

MARCH 3, 2021

Consider the following: A company has a 50-person sales team. Yet with that increase in efficiency, you end up benefiting in a host of other ways. Increase conversions: Free up time to focus on the best leads and then pair them with the best sales reps. Each sales rep on that team spends one hour a week prioritizing leads.

CRM 179

CRM Lead Rank Lead Scoring Lead Qualification 179

Sales Hacker

AUGUST 14, 2018

Use Follow-Up Meetings to Calibrate Your Rep’s Strengths. Now I come with ideas on what I think I need help with rather than showing up wondering what she will talk about in this meeting.”. When they think they are getting coaching, 80% of the time, they follow the coaching advice and keep their coaching commitments.

Follow-up 47

Follow-up Sales Coaching Coaching Lead Rank 47

Pipeliner

JULY 14, 2022

For how can you actively participate if you don’t bother to show up? Much less focus is given, though, to the seemingly less sexy topic of account retention. It’s almost as if retention is a passive function as opposed to the mightily active growth activity. But most selling organizations aren’t built for account retention.

Retention 97

Retention Forecasting Account Insurance 97

Sales and Marketing Management

MAY 26, 2020

Sales organizations and teams that embrace diversity have a more solid footing in the market, achieve higher customer and employee retention and earn more wins. The first type is that they haven't looked at diversity inclusion before but have seen the “diversity trend” and feel that it is important to follow suit.

Lead Rank 227

Lead Rank Lead Scoring Scale Retention 227

Smooth Sale

APRIL 12, 2024

The less-beaten path can spice up your specialization journey. Picture this: an orthopedic surgeon getting chummy with biomechanical engineering or a cardiologist cozying up with nutritional biochemistry. Consider other fields that could jazz up your expertise as you ponder your specialty and make you stand out. Wild, right?

Insurance 106

Insurance Insurance Hiring Influencer 106

Partners in Excellence

MARCH 20, 2012

I sighed, defeated, gave them the information and hung up. They were following their procedures–the problem was they were following their procedures. What are your strategies for customer retention? Do you have the ability to respond to their need, or do you follow your policies? Who Owns The Customer?

Retention 92

Retention Customer Banking Commission 92

Smooth Sale

APRIL 8, 2024

Below is a comprehensive guide to help you through every stage of the trade show process, from pre-show planning to post-show follow-up. __ Maximize Your Trade Show Success Preparation Before the Show: Define your goals. Stock up on essential marketing collateral such as business cards, brochures, and promotional items.

Trade Show 91

Trade Show Maximizer Direct Mail Networking 91

Gong.io

AUGUST 3, 2022

In this article, you’ll learn how to define customer success, and discover the most important KPIs for measuring retention and growth (and other customer success goals) as well as the value buyers receive from your product. Retention and expansion. Retention and expansion. Defining customer success and measurements . Onboarding.

Churn 87

Churn Customer Retention Licensing 87

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. They should also have the chance to ask questions and enlist your help to get them set up. DOWNLOAD Is your business ready for a CRM? Find out here.

Positioning 127

Positioning Customer Churn Face-to-face 127

Smooth Sale

FEBRUARY 27, 2024

The following five terms are ones that every job seeker should know. Working with a recruitment agency and following up on your applications can help you avoid ghosting. Likewise, if you have any questions about company culture, ask the recruiter or bring them up during the interview process. Be Inspired and Inspiring!

Hiring 122

Hiring Lead Rank Lead Scoring Networking 122

Allego

OCTOBER 17, 2023

According to the Ebbinghaus Forgetting Curve theory, the average person will forget up to 98% of information within a month if it’s not reinforced. These statistics should serve as a wake-up call. Traditional onboarding typically follows a formal, one-size-fits-all formula with a beginning and end. What Is Everboarding?

Hiring 71

Hiring Training Retention Coaching 71

Smooth Sale

MARCH 25, 2024

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Empower Your Desire to Succeed with Small Business Growth Typically, as a relatively new business venture begins to pick up steam, excitement reigns! After fulfilling a commitment, follow up to inquire how it is perceived and if it is welcome. Celebrate Success!

Small Business 120

Small Business Small Business Outsourcing Services Hiring 120

Smooth Sale

APRIL 13, 2024

You can work up to supervisory and managerial roles with the right skills, training, dedication, and commitment. For example, completing a Utah food handler course , undergoing conflict management training, gaining managerial skills, and learning about effective communication can help you build up your skill set and boost your career.

How To 106

How To Networking Hiring Hotels 106

Partners in Excellence

MARCH 23, 2012

I am following up on problem number XXXX, is it resolved, can I close it out.” The very helpful people seeking to resolve my problem are actually following up only on their portion of the problem–did the BIOS upgrade work, did you get the new power supply, did you get the new battery?

Customer Service 88

Customer Service Retention Customer Follow-up 88