Customer Follow-up Improves With Automation

Fill the Funnel

Why is customer follow-up important? One key to doing this effectively is to offer sincere, timely follow-up customer service. Smart business people spend a great deal of time, work and effort on effective customer follow-up, and this is why automation can help.

Follow-Up Emails: The Smart Salesperson’s Guide

Sales Hacker

If you’re like the rest of the sales world, and need to send several follow-up emails to get a response, this one’s for you. Follow up email body tips. How long to wait before following up on an email. When to stop sending follow up emails.

Incremental Sales and the Art of Following Up

The Sales Hunter

After the customer has placed their order and everything is set in motion, you should reach back out to the customer and follow-up with them first to give them a status update, and second to explore for more sales. You’re a salesperson and you sell software systems.

Inside Scoop on Lead Follow Up Strategies

Your Sales Management Guru

Inside Scoop on Lead Follow Up Strategies. Ken: This is a guest blog with wonderful insights from a detailed study on Lead Follow Up Strategies by Accounting Software. Would some people be turned off by the quick follow up?

23 Follow-Up Sales Email Templates to Send Instead of "Just Checking In"

Hubspot Sales

Send over a longer how-to guide and offer to follow up in person if they want. If you’d like to discuss these pointers or anything else around [topic], let’s set up a call. Would you like to follow up about this on a call?

PowerViews with James Obermayer: Why Don’t Sales Reps Follow Up On Leads? The Real Issue


An important question all sales and marketing departments should be asking themselves is how they can better communicate in order to follow up on leads. Why Don’t Sales Reps Follow Up on Leads? When sales reps don’t follow up on leads, what questions should we be asking?

How sales automation software separates the amateurs from the pros


Looking up prospects’ phone numbers before a call and writing up call notes afterwards. InsideSales defined “selling” as prospecting, external customer-facing meetings, and following up with clients. Sales automation refers to any software tool that automates or facilitates manual tasks for a sales team. Sales automation software can log those activities as soon as they happen, without the rep having to lift a finger.

Sales Tips: How Any Industry Can Use CRM Software to Massively Increase Sales

Customer Centric Selling

Guest post by Dave Lawrence, Head of Growth at Follow Up Boss. CRM software is your answer. ” But more than a glorified Rolodex that’s undergone a digital makeover, CRM software has evolved into a tech companion that no sales professional can live without.

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Online Learning—The Heartbeat of a Blended Learning Management Software


Trunk Club delivers engaging product updates and quizzes to make sure every rep is up-to-date and on the same page. This is the future of blended learning in a corporate setting—and a forward-thinking online learning management software makes it possible.

Why we shouldn’t demand (or want) marketing to give us sales-ready leads

Smart Selling Tools

While Marketing should not be blamed for generating unworthy leads , they most certainly convey a misguided conviction when demanding that Sales should follow-up on these leads. Most importantly, it could be setting your sales team and your company up for failure as well.

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Today my wish came true: New Revolutionary Sales Software Introduced

Smart Selling Tools

It’s a revolutionary sales productivity software tool designed for companies of all sizes and budgets – and I do mean revolutionary. Unanswered calls are logged automatically in the CRM system as an “attempt” when the rep hangs up. Is the software I describe out there?

Is Automation the Key to Modern Selling?

Smart Selling Tools

The article that follows is a reprint from my column in the July Top Sales World magazine, the one online magazine I never miss. At one point, it became neither possible nor desirable to have a salesperson follow-up on each lead for two reasons.

It’s Official: Selling Will Be Automated From This Day Forward

Smart Selling Tools

It’s a revolutionary sales software solution – and I do mean revolutionary. Unanswered out-bound calls are logged automatically into the CRM system as an “attempt”, when the rep hangs up, no matter what device they’re calling from. Follow-up emails are easy to compile.

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Four Tips to Tune Your Sales Process in 2013


The Ultimate Contact Strategy provides a ready-to-use road map to rev up your sales process in 2013. For many, December means finalizing plans and forecasts for the New Year.

How to Turn CRM into a Strategic Advantage

Smart Selling Tools

If you’ve gone through it, you probably started with a lengthy needs-analysis and followed it up with a good amount of vendor research. Those activities can be grouped into the following basic categories: – Knowing what to do. CRM as a strategic advantage.

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A Conversation With Morgan Ingram: SDR Tips to Implement For Better Time Management


After getting started as an SDR, Morgan realized the opportunity to share his insight and knowledge with others, which got his YouTube channel up and running. If your goal is to move up in a sales role towards an Account Executive or sales leader position, then it comes down to diligence.

Non-business hour sales leads are more valuable


Leads360 recently published a new study, the Ultimate Contact Strategy, highlighting the importance of sales lead follow-up including prompt response, appropriate persistence, and optimal timing between attempts for both phone and email communication.

Is Automation the Key to Modern Selling?

Smart Selling Tools

The article that follows is a reprint from my column in the July Top Sales World magazine, the one online magazine I never miss. At one point, it became neither possible nor desirable to have a salesperson follow-up on each lead for two reasons.

How High-Growth Companies Buy Leads


Here are five tips for getting the most out of your purchased leads: 1) Follow up ASAP. Make sure you are not only following up fast, but also persisting beyond the first few contact attempts with multiple channels of communication. Leads are expensive!

Sales Technology Best Practices: Superuser Tips for Success


It’s the salespeople who rely on solutions like Velocify LeadManager™ to automate their daily sales activities, from managing leads to making follow-up calls and tracking performance.

31+ Flavors of CRM – Got B2C Sales CRM?


Automatic lead nurturing including follow-up emails and SMS. CRM Lead Management Sales Automation B2C B2C CRM call center call-center CRM contact center contact center software dialer software sales CRMBy Alyssa Trenkamp.

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Winning contact strategies used by high-performing inside sales teams


But how quickly should sales follow-up? New Leads360 study analyzes the contact practices of more than 400 inside sales teams, identifying the methods and actions that drive best-in-class sales performance.

To Manage Sales You Must Manage Sales Leads


Once this question of “why it is a sales function” is answered and agreed on, and once the sales manager realizes that the percentage of sales lead follow-up is a competitive advantage, then he or she can finally begin to understand that to control sales, he or she must manage sales leads.

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Sales objection: We're already doing this in-house

If some of them had in-house solutions and they switched to your solution anyway, there’s no reason to disqualify a potential customer just because they currently have a team or a piece of software that works. Put them on a follow-up list.

How to Craft the Perfect Email with High Response Rates


While creating a strong initial intro email is important, most opportunities are opened from follow-up steps – often requiring 7 to 13 touches before a prospect becomes a sales qualified lead. Finally, remember the art of sales is in the follow-up.

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Are Your Prospects Reverse-Sandbagging?

Smart Selling Tools

If they’ve opened it, you’ll get alerted – no more guessing when you should follow-up. Product Reviews Sales Effectiveness Sales Management echosign esignatures sales software sales tools sandbaggingSandbagging is when a Rep holds onto signed orders until the last minute. Then, seemingly out of nowhere, the Rep submits all the orders at once, usually at the end of the month or quarter.

Inbound, Outbound and now Nowhere Bound – Sales eXecution 241

The Pipeline

Last week I was so pissed, I had to pick up the phone and call the rep and the company directly. I wanted to follow up to determine an appropriate time to…. So I did a quick search through my e-mails, sales software, LinkedIn, but nothing.

We Analyzed 1,000 Emails & Voicemails to Understand How the Top SaaS Companies Chase Enterprise Deals.


A new study from Process Street in partnership with sales email tool PersistIQ reveals the inside sales outreach of the world’s 281 top SaaS companies, and how they respond when a high-ticket lead (in this case, we used Vodafone) signs up for a free trial or demo.

Rant: It Doesn't Take a Genius to Spot a Goat in a Flock of Sheep


The goat isn’t the CRM system; it’s the person who set it up, probably long gone. Or it’s the manager who doesn’t enforce sales lead follow-up, probably on his or her way out the door. Find a leader who understands that sales lead management is a system; it isn’t software.

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Your Prospects Aren’t Responding To Your Emails? Maybe It’s Your Subject Line. Prospecting Email Strategies To Increase The Success of Your Email Campaigns– Part One

Keith Rosen

” Curiosity may take over and before you know it, they’ve opened up your email. Developing an email template compelling enough to elicit a response from a prospect is hard enough. Unfortunately, this is only part of the challenge.

Don't Dread Cold Calls, Laugh Them Off.

Jeffrey Gitomer

If you have trouble with cold calls, it's usually for one of the following reasons: Laziness. Rather, cold calling is a process that encompasses concepts, techniques and rules, that if followed, will lead to appointments and sales. Follow the Boy Scout Motto.Be

The “Keystone” of B2B Corporations isn’t CRM or Marketing Automation


” There are numerous software products attempting to take credit for being the Keystone (much better than a corner stone). Is it the Marketing Automation system, without which 100% follow-up would be lost? Sales Lead Follow-Up is the Keystone.

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Evaluating the top 8 CRMs that integrate with QuickBooks


One of the main benefits of CRM software is the ability to get every aspect of your business working in sync. But if you also rely on accounting software to manage incoming and outgoing payments, there are a lot of hidden benefits to integrating it with your CRM as well.

Using Dispositions to Automate The Sales Process & Standardize Data


When applied to the sales follow-up process, it's exactly what you might imagine. A disposition is the outcome of a sales call -- for example, "Interested," "Requested a Demo" and "Not Interested" -- and the corresponding, automated follow-up actions that take place after the call – emails, drip campaigns, call reminders and more. Dispositions can be a huge time-saving tool for sales reps , automating 100 percent of follow-ups after a sales call.

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Are You Driven to Align Marketing and Sales?

Smooth Sale

The m isalignment between Sales and Marketing affects both teams and a loss of business is sure to follow. We had separate software for email marketing automation and landing pages. Software companies specializing in lead capture forms and social media management were born.

How Not to Buy Leads


Lower level workers give up their digital body language (score points in marketing automation) while more senior executives do not. However, it is much easier to navigate from the top down than it is to navigate from the bottom up. During another PointClear prospect call, the contact stated that his source of leads, appointment setting, ended up with just four out of every 10 leads delivered being qualified. They both sold relatively expensive software solutions.

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How to Create an Ideal Customer Profile (ICP) to Target the Right Customers

DiscoverOrg Sales

Once you have come up with your criteria, repeat the exercise above. Here’s an example: Best Fit : US-based companies, with over 500 employees, who manufacture and sell software security. Good Fit : North American companies, with over 200 employees, who distribute software security.

5 Ways to Identify a Masquerading Salesperson

The Sales Hunter

They fail to follow-up on leads. In fact, not only do they fail to follow-up on leads, but they also fail to follow-up on virtually everything. The typical response is, “I’m too busy with paperwork to follow-up with the prospect.”

Low MQLs? 7 Digital Marketing Tricks to Keep Leads Coming Back for More

DiscoverOrg Sales

It’s easy to give up after a few tries. You run ads, bring in leads, and then follow up. Here are seven tricks you can use to follow up with leads and, eventually, turn them into customers. What keeps them up at night?

Avoiding Cascading Zipper Failures between Marketing and Sales


When this happens, nearby nodes must then take up the slack for the failed component. The structural catastrophe is Sales not following up THE SUPERMAJORITY OF SALES LEADS (60% or more) and salespeople failing to make their forecasts as a result. iii This lack of follow-up takes down Marketing, Manufacturing and all other related departments. The contributing factors for the unzip: No business rule which mandates 100% follow-up.