Customer Follow-up Improves With Automation

Fill the Funnel

Why is customer follow-up important? One key to doing this effectively is to offer sincere, timely follow-up customer service. Smart business people spend a great deal of time, work and effort on effective customer follow-up, and this is why automation can help.

The (Almost) Ultimate Guide To Follow Up

Ian Brodie

Follow-Up is vital. Yet so many people invest tons of time and energy into going out to events, meeting new people, then doing practicially no follow-up at all to build the relationship from there. Follow-up is crazy effective. Preparation for Follow-Up.

Trending Sources

Inside Scoop on Lead Follow Up Strategies

Your Sales Management Guru

Inside Scoop on Lead Follow Up Strategies. Ken: This is a guest blog with wonderful insights from a detailed study on Lead Follow Up Strategies by Accounting Software. Would some people be turned off by the quick follow up?

PowerViews with James Obermayer: Why Don’t Sales Reps Follow Up On Leads? The Real Issue


An important question all sales and marketing departments should be asking themselves is how they can better communicate in order to follow up on leads. Why Don’t Sales Reps Follow Up on Leads? When sales reps don’t follow up on leads, what questions should we be asking?

Why Software & SaaS Shoppers Abandon Shopping Carts

Software Business Blog

Whether you call it window shopping, comparing prices, exploring gift options, or just mere curiosity, it’s followed by abandoning the checkout process. They give up on long or complicated checkout processes because they feel that what they’re about to acquire is not just not worth it.

4 Reasons that Your Follow-up Fails

Cold Calling Results

They follow up with every prospect in exactly the same manner. They follow up with teeny tiny opportunities the same way that they follow-up with huge opportunities. All prospects do not require the same follow-up. Spend the bulk of your follow-up time with those prospects that are most likely to buy from you. Following-up effectively takes organization. Appropriate software solves many of these problems.

How to Pitch Your Software Product to Power Affiliates

Software Business Blog

This is why it is very important to pitch your software products to the affiliates in a way that will make power affiliates really consider your offer and get the things moving in the right direction. Also, check out the pricing of your competitor’s products and the default affiliate commission they offer – you will get an idea of what the software affiliate is responsive to and what you could request.

Sales Technology Best Practices: Superuser Tips for Success


It’s the salespeople who rely on solutions like Velocify LeadManager™ to automate their daily sales activities, from managing leads to making follow-up calls and tracking performance.

It’s Official: Selling Will Be Automated From This Day Forward

Smart Selling Tools

It’s a revolutionary sales software solution – and I do mean revolutionary. Unanswered out-bound calls are logged automatically into the CRM system as an “attempt”, when the rep hangs up, no matter what device they’re calling from. Follow-up emails are easy to compile.

How to Turn CRM into a Strategic Advantage

Smart Selling Tools

If you’ve gone through it, you probably started with a lengthy needs-analysis and followed it up with a good amount of vendor research. Those activities can be grouped into the following basic categories: – Knowing what to do. CRM as a strategic advantage.

Brent's Social CRM Blog: The Cloud, The Drugstore and The Social.

Social CRM

They just published the follow up e-Book to that event, a Software-as-a-Service Guide for Leaders of Growing Enterprise. You will see your talk times go up and your email handle times go up, but youll see your contacts go down overall and you do get great cost savings on that. That is coming up for us within the next month. They just published the follow up e-Book to that event, a Software-as-a-Service Guide for Leaders of Growing Enterprise.

Today my wish came true: New Revolutionary Sales Software Introduced

Smart Selling Tools

It’s a revolutionary sales productivity software tool designed for companies of all sizes and budgets – and I do mean revolutionary. Unanswered calls are logged automatically in the CRM system as an “attempt” when the rep hangs up. Is the software I describe out there?

Sales 13

Tested Strategies to Reduce Involuntary Churn and Increase Customer Retention

Software Business Blog

For software companies wanting to reduce involuntary churn due to declined cards, proper dunning is a form of customer service. Use Dunning Techniques to Follow-up With Customers. Use these systems to provide automatic customer service responses and reduce your software downtime.

Retain Loyal Customers with these 3 SaaS Renewal Strategies

Software Business Blog

They’re distilled below in the following three SaaS renewal strategies. Managing subscriber accounts is more complex than making certain the software works or that subscribers are paying their bills.

Convert more Software Trials to Purchases | Avangate Blog.

Software Business Blog

Software Business Blog. for software submission. « Software Piracy – A Business Development Indicator? Increasing software conversions Part 1: Auto-open after installation » Five tested ways to convert more software trials to purchases. Welcome to the Avangate Blog, the place to hang out if you have a software business. What if I told you that five changes to your software could increase revenue 25-50%? Software Business (64).

How High-Growth Companies Buy Leads


Here are five tips for getting the most out of your purchased leads: 1) Follow up ASAP. Make sure you are not only following up fast, but also persisting beyond the first few contact attempts with multiple channels of communication. Leads are expensive!

4 Ways Email Marketing Can Help Convert Your SaaS Trial Users

Software Business Blog

Email users as soon as they sign up. Engage your users from the beginning by sending a thank you email once they have signed up. Now that your user has signed up for communication with you, be sure to send follow-up emails. Sign Up.

Recapturing Lost Revenue from Abandoned Carts

Software Business Blog

Abandonment rates vary by industry, with Software at 70%. The fact is, you can recapture up to 25% of the lost revenues through recovery strategies. Best practices for sending follow-up emails after shoppers do not complete a purchase.

How Select and Implement a CRM Solution…and It Isn’t Easy


I suggest you consider the following as you begin your journey. The CRM software needs to be flexible enough to reflect your clients’ buying process and your sales process. You already have other systems in place such as marketing automation, accounting software or email. Small businesses may only need a way to prospect, create contacts, manage follow ups and complete the sale. There is no question that Cloud-based software has been growing at a rapid pace.

30 Things I Learned Making 3,000 Cold Calls in 30 Days


Experts come up with great ideas, products, and solutions, and that’s fantastic, but entrepreneur know how to make a sale, and without sales, you have no business. With the right software tool, you can make over 150 cold calls in just one hour.

Is Automation the Key to Modern Selling?

Smart Selling Tools

The article that follows is a reprint from my column in the July Top Sales World magazine, the one online magazine I never miss. At one point, it became neither possible nor desirable to have a salesperson follow-up on each lead for two reasons.

Tools 31

Four Tips to Tune Your Sales Process in 2013


The Ultimate Contact Strategy provides a ready-to-use road map to rev up your sales process in 2013. For many, December means finalizing plans and forecasts for the New Year.

Avangate Affiliate Success Story – Anand Khanse ( Interview

Software Business Blog

My site was affiliated with another software company since the beginning, but started selling TweakBit software via Avangate in February this year. The contest was decided on the following parameter – The affiliate with the highest difference in total sales volumes.

How To Boost Revenue by Cross Selling in Your Shopping Cart

Software Business Blog

How SaaS companies typically generate new revenue from existing customers is through up- and cross-selling. Research shows that cross-selling through product recommendations can increase revenue by 300%, conversions by 150%, and order value by up to 50%.

How Cloud Technology has Optimized Sales Calling


The first being the on-premise call center solution that houses your communication hardware, software and infrastructure within the confines of your office. Most businesses rely on one of two systems to power their call center.

To Manage Sales You Must Manage Sales Leads


Once this question of “why it is a sales function” is answered and agreed on, and once the sales manager realizes that the percentage of sales lead follow-up is a competitive advantage, then he or she can finally begin to understand that to control sales, he or she must manage sales leads.

Best Tactics to Boost Average Order Value

Software Business Blog

If you’re a software company, for best results, compare your AOV to the the global AOV of all transactions passing through the Avangate platform, which is $48 according to data compiled from Aug 2015 to July 2016. The software industry is no exception. First, some basics.

Avangate Fall Release ’15 – Enabling Frictionless Selling to Maximize Revenue

Software Business Blog

We’ve also extended Back-Up media options by adding support for USBs and introduced new self-service capabilities for shoppers. This great feature enables customers to configure follow-up messages for unfinished payments and abandoned carts the next day after shoppers made the initial order purchase attempt. USB drives are a great alternative branded solution to backup purchased software/services, helping you increase average order value (AOV), effortlessly.

Non-business hour sales leads are more valuable


Leads360 recently published a new study, the Ultimate Contact Strategy, highlighting the importance of sales lead follow-up including prompt response, appropriate persistence, and optimal timing between attempts for both phone and email communication.

5 Ways to Identify a Masquerading Salesperson

The Sales Hunter

They fail to follow-up on leads. In fact, not only do they fail to follow-up on leads, but they also fail to follow-up on virtually everything. The typical response is, “I’m too busy with paperwork to follow-up with the prospect.”

The Worst Sales Call of 2013

Sales Benchmark Index

Learn the differences between simple software training and true social prospecting adoption. I used a search to identify IT Directors and started connecting with them” (Robert sells enterprise software). I certainly haven’t bought your software. Follow @MarkSynek.

Dramatically Improve your Sales Role-Play with these 5 Directing Tips


Traditional role-play tries to accomplish too much, and usually ends up achieving very little. For example, instead of vague instructions, like “You’re meeting with the VP of sales,” try, “You’re meeting with a VP of sales for a small software company in the market for a new CRM solution.

Sales 101

Increasing Revenue: The ONE Measurement That Matters Most

Smart Selling Tools

Think about how much time is spent on each of the following activities and what the implications are to productivity. Consider how much time your reps spend on the following activities and ask yourself whether they could be selling more, not by getting better, but by getting faster.

Words Do Matter!

Jonathan Farrington

Think of the many times you have heard versions of “ We provide unparalleled customer service, innovative solutions and strong follow-up to help you grow your business.” Just once, I would love to hear someone say, “ We provide lousy customer service, vanilla solutions, and haphazard follow-up”, just to see how the client will react…! When used at the appropriate time, they are incredibly powerful – but only if you can back them up with hard evidence.

Tough Customers Make You Better

Empowered Sales

Follow-up based on the expectations THEY set. Tough customers cause you to think outside the box, force you to come up with alternatives and make you see things from their perspective. Ah, how easy sales would be if we just didn’t have to deal with all of these customers!

What Every Sales Leader Needs to Know and Do to Turn CRM into a Strategic Advantage

Smart Selling Tools

Examples where execution is paramount are: timely follow-up, following-up with the right people at the right time, making every activity count, always being relevant, and making every conversation count (58% of customer loyalty is derived from sales rep interaction).

Sales 138

Is Automation the Key to Modern Selling?

Smart Selling Tools

The article that follows is a reprint from my column in the July Top Sales World magazine, the one online magazine I never miss. At one point, it became neither possible nor desirable to have a salesperson follow-up on each lead for two reasons.

The One Word Top Sales Performers Rarely if Ever Use

Increase Sales

” Do you try to pick up a pencil? I tried to follow-up. What is your process for follow-up? Are you using a calendar with a checklist or a some other software program? Follow her on Twitter or check out her profile on LinkedIn.

Sales 77

Why Should the CEO Actually Lead a Referral Program?

No More Cold Calling

Ernest recognized he had a problem: He lacked a plan for consistent follow-up with current clients. However, he was too focused on building out the bells and whistles on his software to worry about follow-up. Sales responsibility starts at the top.

How many leads are enough?

Smart Selling Tools

To examine the question in detail, and using my typically ‘digital’ frame of mind, let us say we are discussing an organization where salespeople handle the complete spectrum, from front-line lead follow-up all the way through to a close. Let us also assume that some of their calls result in meaningful conversations, and some are simply quick hang-ups or voicemail messages. I am a genuine, bon-a-fide, card-carrying numbers freak.