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11 Insanely Effective SaaS Sales Secrets Right From The Salesforce Playbook

InsideSales.com

However, according to a 2010 Customer Experience Report by RightNow (acquired by Oracle in 2011) and Harris Interactive, 82% of customers surveyed abandoned a company because of bad customer service. Given the length of a sales cycle for SaaS selling, follow-ups are vital to moving further along the sales funnel.