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How to Excel at Delivering the Right Client Experience

SalesFuel

The premise is that happy customers spend more and yield quality referrals. They have expanded services to become pharmacists, optometrists, health care specialists and food stamp redeemers. In a nutshell, that’s the product of the right client experience.

Lead Rank 115
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Four hospital-physician issues impacting medical sales in 2013

Sales Training Connection

Payers also are consolidating with other health care plans – increasingly seeking to own and operate providers. Studies have found that once one a hospital in an area begins to acquire physician practices, others follow out of concern that referrals from independent physicians will dry up. ©2012 Sales Horizons, LLC.

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Attention medical sales reps – a new job opportunity

Sales Training Connection

The focus is on increasing referrals from doctors now splitting their referrals, as well as, doctors who are not yet using the hospital. For example, Tenet Health Care, the nation’s third largest for-profit hospital chain has 152 sales reps at its 49 hospitals and HCA, the nation’s largest chain, has 150 sales people.

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The REALLY BIG Upselling Sales Mistake

Increase Sales

Insurance Health – With all the changes in health care, insurance brokers rely on subject matter experts such as accountants and even lawyers to ensure the right information. Sales Referral – With 97.7% of all small businesses in the US having under 20 employees, sales referrals are a proven way to increase sales.

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Sales performance – leveraging the potential of disruptive trends

Sales Training Connection

Let’s examine this question by looking at health care as an illustrative market where these types of trends have produced very dramatic and well-documented changes. A case in point – large hospitals and hospital chains are hiring sales reps to call on physicians to increase their referral rates to the hospital.

Trends 80
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37 LinkedIn Social Selling Stats You Need to Know

Hubspot Sales

The top uses for social media by sales reps include networking, prospecting, research, referrals, closing. Social selling is responsible for generating half of revenue for 14 major industries including computer and network security, health care, and financial services. On LinkedIn, video campaigns have a view rate of 50%.

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Hospital sales – business-as-usual will be business lost to competitors

Sales Training Connection

For example, hospitals are continuing pursuing mergers and acquisitions , purchasing physician practices and hiring sales people to call on physicians to increase referral rates. And on the business side, hospitals are making significant and innovative changes, too. Those who know the market best say the change is likely to continue.