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How To Become The Best Place To Work In The World

Steven Rosen

She shares insights on creating a supportive environment and the importance of feedback, coaching, and company culture for employee engagement and retention. They also touch on Hilton’s top global workplace ranking and successful coaching programs for high employee retention and satisfaction. “I

Lead Rank 177
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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. How to hire the best customer-facing employees. What to do?

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Retention Red Flags: How To Tell A Customer Won’t Renew

Zoominfo

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. Customer retention relies on many different factors all going right. Retention starts at the very beginning of the customer journey with the initial sales rep. An account doesn’t know how to use your product.

Retention 130
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5 Important Customer Care KPIs (and How to Improve Them)

Sales and Marketing Management

Customer care metrics are at the core of customer retention. The post 5 Important Customer Care KPIs (and How to Improve Them) appeared first on Sales & Marketing Management. So why aren't more companies measuring these key customer care key performance indicators?

Customer 374
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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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How to Focus on Customer Retention to Acquire New Accounts

Alice Heiman

So why not focus on customer retention? . This may seem obvious, but a Forbes Insights Study showed that less than a third of business executives consider customer retention a priority. How to Get Started Delivering Excellent Customer Service. How to Get Those Referrals! So, what happens after you close a deal?

Retention 143
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Retention Red Flags: How To Tell A Customer Won’t Renew

Zoominfo

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. 4 Signs Your Renewal Is In Trouble Customer retention relies on many different factors all going right. 4 Signs Your Renewal Is In Trouble Customer retention relies on many different factors all going right.

Retention 100
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Stop Investing in Forgettable Learning Events

Download this whitepaper to find out how to leverage online product sales training platforms to increase retention and improve ROI––and stop investing in unforgettable sales events. Engage reps who may not pay attention, leave sessions early or simply skip classes if they perceive it to be boring or low value?

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Sales Effectiveness: The B2B Sales Leader's Guide

You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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Reinforcement: The Key to B2B Sales Rep Training

If you’re investing in a B2B sales training initiative, give your program the best chance of success by implementing a reinforcement program designed to improve retention and keep the momentum of your training message going until your reps have the opportunity to really apply it.

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Legendary Presentations: eLearning, Sales Collateral, and Defeating Death-by-PowerPoint

Speaker: Richard Goring, Director, BrightCarbon

In this session, you’ll see how you can do all of that using only PowerPoint – no, really! We’ll work together in a highly practical, demo-led session, in which you’ll learn how to create visual slides, manipulate images, master animations, make it interactive, and produce content that will delight your audience.