The Hottest Trends in Inside Sales

Sales and Marketing Management

Author: Giuseppe D’Angelo Inside sales have never been hotter, and the sales field is experiencing considerable change. Much of this is due to the technology that is beginning to drive the sales process much the way it has driven marketing for the past several years. Increasing demand for skilled inside sales reps. In the five years between 2010 and 2015, the number of inside sales reps doubled. In fact, high-performing sales teams are 3.5

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Your Inside Sales Valentine

Score More Sales

To make this a practical and valuable day, I thought I’d send a message to those in an inside sales career – sellers and sales managers alike. A Valentine for Inside Sales. You work in a position in an industry that is ever growing – be it individual contributor or sales leader -. You know sales can be the hardest lower paying or very best highest paying career around. Thank you to those who lead sales teams.

Inside Sales: Listen Up!

No More Cold Calling

What salespeople—and sales managers— need to understand is that calls are either hot or cold. Then you follow up with a generic email or LinkedIn message. Inside Sales Meets No More Cold Calling: An eBook I was thrilled when Ken Krogue, founder of InsideSales.com , invited me to present with him at Dreamforce 2014. I was perplexed at first, as I don’t usually work with inside sales teams. Avoid common mistakes sales teams make.

10 Must-Have Inside Sales Technologies

Hubspot Sales

Similarly, your business's inside sales team needs the right technology to be as productive and impactful as possible. Not to mention, just because the tools and tech you have in place for your outside sales team work well for their needs, doesn't necessarily mean they'll be an ideal fit for your inside sales reps, too. The good news is there are a plethora of inside sales technologies in existence today. Sales Automation Tools.

10 Inside Sales Ideas From Ken Krogue

Score More Sales

Last week I had the pleasure of spending a day with Ken Krogue, co-founder of InsideSales.com , inside sales pioneer, and Forbes columnist It was great. Ken spent the day talking with customers, partners, and prospective customers about the ins and outs of remote, professional selling – also known as “inside sales” Here are some of my favorite takeaways in no particular order – just things that make you think a bit as you grow your sales career.

Inside Sales Power Tip 151 – Speak WELL

Score More Sales

These are not universally used yet, but more innovative sales teams are using Skype video calls, Google Hangouts, and other means to facilitate seeing each person on the call. Lori Richardson is recognized on Forbes as one of the “Top 30 Social Sales Influencers” worldwide. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies. email lori@scoremoresales.com | My LinkedIn Profile | twitter | Visit us on google+.

Treasure Trove of Inside Sales Tips

Score More Sales

That’s why we went back to the Score More Sales blog vault and put together our top tips from the popular “Inside Sales Tips” series we ran this past year. Revisit that stalled sales opportunity and BRING IT TO CLOSURE! Lori Richardson is recognized on Forbes as one of the “Top 30 Social Sales Influencers” worldwide. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies.

How to transition from outside sales to inside sales

Nutshell

Inside sales refers to any form of selling that isn’t done face-to-face. Unlike outside sales (or field sales ) reps, inside sales reps connect with potential customers remotely through phone, email , and web conferencing. Among B2B companies, the use of inside sales reps has exploded in popularity. According to one Salesloft study, inside sales reps are hired more frequently than outside sales reps by a ratio of 10:1.

Inside Sales Power Tip 114 – Build Trust

Score More Sales

After being in sales for many years, I had an “Aha” moment. I don’t remember ever hearing about this idea in sales training (I’ve been through so many programs over my sales career) but I immediately knew it to be true when it registered in my head. If I find you on Twitter or LinkedIn, and share an article, story, or relevant insight that can be of help to you, I grow some level of trust that way too.

Inside Sales Power Tip 149 – Columbo Conversations

Score More Sales

What other movies, video, or TV episodes are good for sales professionals to see? Lori Richardson is recognized on Forbes as one of the “Top 30 Social Sales Influencers” worldwide. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies. Subscribe to the award-winning blog and the “Sales Ideas In A Minute” newsletter for sales strategies, tactics, and tips in selling.

Inside Sales Power Tip 146 – Strengths

Score More Sales

Sales teams that perform the best tend to have specialists at every part of the sales pipeline. How can you focus on your strengths to grow your pipeline and ultimately your sales? Lori Richardson is recognized as one of the “Top 25 Sales Influencers for 2013″ and one of “20 Women to Watch in Sales Lead Management for 2013″ Lori speaks, writes, trains, and consults with inside and outbound sellers in technology and services companies.

Inside Sales Power Tip 152 – Be Coachable

Score More Sales

Over my selling years, I had 22 sales managers whom I directly reported to. Somehow, even in my early sales days, I learned to find someone upbeat, positive, and skilled who I could emulate and hopefully be coached by even if they were not my manager. Other times I had a horrid sales manager and needed inspiration and someone to bounce my ideas off of since I could not with the person I directly reported to. Three Ways to Be Coachable and Grow Your Sales.

Inside Sales Power Tip 142 – Distraction Plan

Score More Sales

Are you in sales and get distracted easily? It creeps in when a sales rep goes to look up one thing online, sees something else, goes there, sees something else, and eventually you don’t get done what you originally set out to do. For both of these sales reps, they need to immediately set goals for what they can accomplish toward sales. email lori@scoremoresales.com | View My LinkedIn Profile.

Inside Sales Power Tip 115 – Be Social

Score More Sales

An example would be a sales rep in telecommunications understanding where their telecom and data prospects (and customers) spend time online – so they can see and hear them talking about what’s new with employees bringing devices from home and how that might factor into data issues at their clients’ corporate offices. How can you find time to post new ideas to your LinkedIn profile each week to help differentiate yourself and your company?

Inside Sales Power Tip 113 – Energy

Score More Sales

She routinely searches on LinkedIn and other sources for potential buyers who are more probable to buy from her based on 5 criteria she has set (based on her best recent new customers) to determine her best fit buyers. She is building a big, solid sales pipeline and gaining referrals from existing clients. Subscribe to the award-winning blog and the “Sales Ideas In A Minute ” newsletter for sales strategies, tactics, and tips in selling.

Energy 195

Inside Sales Power Tip 145 – Execution

Score More Sales

In sales it is all about execution – the art of making things happen. If your title is sales rep or business development or account executive, you should be talking with these folks more than a dozen times a day. I know inside sales professionals who go a day or two not connecting to anyone by phone. Must be in a B2B sales role. email lori@scoremoresales.com | View My LinkedIn Profile.

Inside Sales Power Tip 144 – Know NO

Score More Sales

No Means Many Things in Sales. Lori Richardson is recognized as one of the “Top 25 Sales Influencers for 2013″ and one of “20 Women to Watch in Sales Lead Management for 2013″ Lori speaks, writes, trains, and consults with inside and outbound sellers in technology and services companies. Subscribe to the award-winning blog and the “Sales Ideas In A Minute” newsletter for sales strategies, tactics, and tips in selling.

Inside Sales Power Tip 140 – Study Buyers

Score More Sales

He regularly receives 200-300 emails in a day and cannot be bothered with most sales “pitches” Like other C-level executives I speak with, he says that sales people can seem lazy and are not persistent. Joining a LinkedIn group or other community where your buyers are can be a great start. Subscribe to the award-winning blog and the “Sales Ideas In A Minute” newsletter for sales strategies, tactics, and tips in selling.

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4 Ways to Achieve Better Personalization with Inside Sales: How a Data-Driven Approach Will Help Your Reps Work Smarter. @TechTarget

Smart Selling Tools

Inside sales reps who engage prospects with a personalized pitch see better open rates, have longer conversations, and book more meetings. As a sales technology and data provider, a key element of our process, similar to any provider in this space, is onboarding.

Inside Sales Power Tip 138 – Confidence

Score More Sales

It is a tricky thing in sales careers when it comes to confidence. How could even a confident person be confident as a newer sales rep? Quit wasting your time and damaging your company’s brand – re-tool your sales messaging. Make your own calls and get to talking with anyone – if the executives you are targeting are not connecting with you, try a sales rep at that company. email lori@scoremoresales.com | View My LinkedIn Profile.

Inside Sales Power Tip 100 – Personalize

Score More Sales

Do you get cold calls, e-mails, tweets, and LinkedIn messages from people trying to sell you things? If you are an inside sales person, it is important to put yourself in the receiver’s shoes – the person who you are trying to connect to. I get a lot of these calls and messages from eager sales reps every week, and I can tell you that there is one thing overall that shuts a conversation down quicker than anything else for me.

Being Seen in an Inside Sales Job

Closer's Coffee

Look at any job description for an inside salesperson and there is something very important missing. Inside sales representatives work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives might work to find new sales leads, through business directories, client referrals, etc. Inside sales reps are friendly, well-spoken and ready to close the deal.”.

Your Customers Are Telling You to Reconsider Inside Sales

Sales Benchmark Index

This article is written for the Sales Executive who believes that listening to Customers is a great way to drive revenue growth. This research yields compelling insights into how Buyers want to engage with your sales force. Many companies investigated Inside Sales a few years ago and decided their product or service was too complicated or specialized to sell without an expensive direct sales force. How much does your outside sales force add to your costs?

Edgy Conversations for Inside Sales – Interview with Dan Waldschmidt

Score More Sales

If you are in Inside sales – send a follow up email to assure a potential buyer that you have their back, even if they are not going to buy today. Lori Richardson is recognized on Forbes as one of the “Top 30 Social Sales Influencers” worldwide. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies. email lori@scoremoresales.com | View My LinkedIn Profile | twitter |Visit us on google+.

The Advanced Guide to Inside Sales: Strategy, KPIs, and Tools for Success

Sales Hacker

Inside sales jobs are growing at a staggering rate, and it’s not hard to see why. Most companies offer uncapped commissions for their inside sales positions. Almost any lifestyle you can imagine for yourself is possible with an inside sales role. LinkedIn.

Inside Sales Power Tip 150 – Positive Attitude Wins Business

Score More Sales

Remote professional selling, or Inside Sales, is tough – lots of activity and not always a lot of revenue to show for it. Suddenly your first deal closes – or your first deal after a slump – or enough deals to get you to the next level in your comp plan – and wow, is sales great! I highly recommend it because attitude is so important in your sales career. It really fits for sales professionals and those running a sales team.

Youth, Lead Quality, Social Selling, Inside Sales and Outbound Marketing

Pointclear

Nick Stein, Vision Critical, Youth Meets Experience in Sales Force. Click to start video at this point —The young people entering the sales force are changing the dynamic between managers and their reps. Not so long ago, managers and their sales team were in one centralized location. But with the rapid growth in technology, a manager’s sales team can be spread out. Matt Heinz, Heinz Marketing, The Quality of Sales Leads is Abysmal.

Inside Sales Power Tip 153 – Activity Gets Results

Score More Sales

Inside Sales Power Tip 122 was about Keeping Your Focus. Inside Sales Power Tip 145 was about Execution - while action and execution are similar, I don’t think we could talk about it enough since it is so critical for your success. What THREE actions can you take right now that will bring you closer to one of your sales opportunities closing? Lori Richardson is recognized on Forbes as one of the “Top 30 Social Sales Influencers” worldwide.

Inside Sales Power Tip 143 – Sales Message Makeover

Score More Sales

Sometimes in sales you just need to start over with your messaging. If you are in an open environment, jot down (or record with their permission) what the most successful peers you work with say on the phones that opens up dialogue and even creates sales opportunities. The most successful people in your company and industry are doing and saying things that are creating sales opportunities. Work in an office on your own or away from other sales reps?

Inside Sales Power Tip 129 – Get More Leads

Score More Sales

What I love about SalesLoft is that they are solely focused on helping those of us on the front line of sales prospecting. One-two Punch – LinkedIn plus SalesLoft = Easy Leads System. Both LinkedIn and SalesLoft have free versions, that’s why I am mentioning this strategy. As I have mentioned in previous posts, I have always had an upgraded LinkedIn account – as a seller, it always has made sense to. But there are some restrictions on Linkedin.

Inside Sales Power Tip 147 – Be Three Again

Score More Sales

Yes, I’m half-kidding, but also know that if you have NOT been around little kids for a while, you are really missing out on the basics of people skills as well as sales fundamentals. Why is your first contact in Operations rather than Sales? Why is your sales opportunity stalled if you thought you talked to everyone involved and there was perceived need for your services? Look through some of the sales opportunities you are working on.

Inside Sales Power Tip 148 – Be a Sponge

Score More Sales

It is challenging and stressful to get a new sales position – even if you already work for the company in another position, or if you already have been in sales elsewhere and consider yourself a pretty good seller. Once the excitement wears down a bit, there are real issues about ramp up and metrics and productivity that a sales position can’t hide like other positions in a company. email lori@scoremoresales.com | View My LinkedIn.

Inside Sales Power Tip 130 – Know Your Buyer

Score More Sales

Want to get slowed down as a sales prospector and waste a lot of time? We get calls from companies every week who want us to evaluate or use their sales tool. In some manner it helps salespeople because of something – like mining data, or tracking sales opportunities, or helping sales teams with Gamification, or CRM – all things that I write about and consult with midmarket companies about. LinkedIn Power Tips.

Inside sales job descriptions you can steal in 2020

Close.io

But here’s the thing about job descriptions: A job-seeker spends, on average, only 14 seconds reviewing a job description before deciding whether to apply, according to a report by LinkedIn. In this post, we’re sharing three inside sales job descriptions that you can steal and personalize for your business in order to attract the right sales talent in 2020! Job description template: junior inside sales professional. ? Proven past success in sales.

Inside Sales Power Tip 139 – Less Words More Sales

Score More Sales

Yesterday’s sales talkers must now become today’s succinct “sales message givers.” ” Start with these three steps to craft better messaging: Step 1: Write out bulleted points or write the entire sales message that you say to potential buyers. Hi John, this is Lori from Score More Sales. Lori from Score More Sales calling. email lori@scoremoresales.com | View My LinkedIn Profile.

Inside Sales Power Tip 141 – Get a Second Opinion

Score More Sales

In talking with a wide number of sales pros in the last week it hit me that our profession keeps us somewhat isolated. This is what we professional sales coaches do, however, you should be able to find a business professional who you can bounce what you say every day off of just to get THEIR idea. Subscribe to the award-winning blog and the “Sales Ideas In A Minute” newsletter for sales strategies, tactics, and tips in selling.

Inside Sales Power Tip 137 – Build Your Network

Score More Sales

Networks are important for sales professionals. Here are a few ideas on how: Create a group within LinkedIn where you can create content that helps your market niche. You might want some corporate employees who could give you feedback about what works for their comp plans, you’d want other sales reps who call on the corporate marketplace but don’t sell what you do, and a network of C-level contacts who are your potential buyers.

14 questions you should ask during an inside sales interview

Close.io

So you’re looking to build out your inside sales team and you’ve lined up a full day of interviews with potential new hires. To make sure you don’t waste time and money on a bad hire who doesn’t fit the culture, there are some questions you absolutely need to be asking in your interviews with prospective inside sales reps. Want our very best advice on growing a winning sales team? Claim your free copy of The Sales Hiring Playbook. sales hiring

Inside Sales Power Tip 126 – Stop Calling High

Score More Sales

It is a bit easier today with more and better tools to help determine when to reach out, and with newer strategies like using InMail – LinkedIn’s version of email which receives a better response than traditional email. Recently I’ve talked to a couple of sales reps who only target C-level people and these reps could be calling others in the companies they are reaching out to.

10 Inside Sales Predictions for 2011

Pointclear

Comment on The Bridge Group's ten predictions for inside sales in 2011. No longer will the Inside Sales Rep be a “jack of all trades” Roles will be clearly defined and measured based on specific desired outcomes. Data will become an integral component for predicting the likelihood of Inside Sales success. Inside Sales reps will rely on and be trained on how to use that data to have meaningful conversations with their buyers.