article thumbnail

Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”

article thumbnail

3 Tips for Showing Gratitude in Sales

Sales Hacker

Keeping a gratitude journal, practicing meditation, or praying are other ways one can show appreciation. To remedy this, we can nurture and fortify business relationships, grow sales funnels, and improve client relations just by introducing a little thankfulness.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Ultimate Improvement to Your Morning Routine

Anthony Iannarino

When you look at the list of things that show up on a person’s morning routine, you will find things like hydrating, exercise, meditation, cold showers, reading something spiritual or inspirational, or keeping a journal. The remedy to procrastination is to do the most important thing first each day without fail.

Intent 109
article thumbnail

Power warps a leader’s brain – here’s how to fight back

Selling Essentials RapidLearning Center

Three remedies. Journal of Experimental Social Psychology, 143 (2) 755-762. Do I feel emotionally close or emotionally distant from those I lead? If you answer Yes to any or all of these questions, don’t despair. There are techniques that can counteract power-induced emotional blindness. Show vulnerability. Hogeveen, J.

How To 52
article thumbnail

8 Pricing Mistakes That Can Seriously Stifle Sales

Hubspot Sales

Luckily, many are fairly easy to identify and remedy. According to a research paper from the Journal of Consumer Psychology on behavioral economics, prices that contain more syllables when spoken seem drastically higher to customers. The prospect of identifying and remedying a pricing mistake is much easier said than done.

Margin 110
article thumbnail

Customer Meetings: How the Best Sales Reps Approach Them

Sales Hacker

This is where the good old journalism 101 comes into play. Thankfully, the remedy is rather simple: tell your prospect what you expect, and ask them what they want to get out of it. So, let’s look at what you can do before your customer meeting to set yourself up for success. . Have a Game Plan. Who are you meeting with? .

Meeting 109
article thumbnail

Hard for you to say you’re sorry?

Sales and Marketing Management

A study appearing in the February 2018 edition of the Journal of Business & Industrial Marketing was the first to prove its relevance in a B2B setting and provide a preliminary model for achieving the SRP with business customers (“The Service Recovery Paradox in B2B Relationships,” Hübner, et al).

Loyalty 234