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Use Your Sales Kickoff to Increase Talent Retention & Revenue Growth

Force Management

A Gallup study recently cited in this Wall Street Journal article showed replacing an employee can cost twice as much as the annual salary. Consider a strategic sales initiative that not only uplifts employee skill sets but also their engagement, or commitment to solving customer problems and getting results.

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Customer Retention: Is your radar picking up the iceberg dead ahead?

Selling Essentials RapidLearning Center

This blog entry is adapted from the Rapid Learning module “Account Retention: Little Signs of Big Trouble,” based on the following research study: Fichten, C.S., Journal of Social Psychology, Vol. The post Customer Retention: Is your radar picking up the iceberg dead ahead? 6, 751-769.

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The Six Essentials of a Great Remote Work Culture

Zoominfo

An exceptional onboarding experience creates real believers and campaigners for the organization and elevates retention almost twofold,” says John Gilleeny, senior director of talent and learning at ZoomInfo. Productivity One of the most widely discussed concerns about remote work is employee productivity.

Lead Rank 130
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Building an office culture without the office

Sales and Marketing Management

While it’s clear that many workers in the knowledge economy are able to be equally or more productive working from home, company leaders are nervous that the corporate culture they feel is vital to their recruitment and retention efforts is not as successful in the current WFH environment. It’s the foremost concern.

Journal 156
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A customer’s casual remark could be a relationship-wrecking ‘iceberg’

Selling Essentials RapidLearning Center

This blog entry is adapted from the Rapid Learning module “Account retention: Little signs of big trouble.” Journal of Social Psychology, Vol. If you had, you’d have discovered a little sign of big trouble ahead, and most likely retained Jane’s business. 6, 751-769.

Journal 52
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Getting more from new hires: Don’t focus on ‘fit’

Selling Essentials RapidLearning Center

They achieved a higher rate of customer satisfaction, and the employee retention rate was up to 50% higher. But the research suggests you’ll get better retention and productivity if you create an onboarding experience that celebrates their uniqueness, not your organization’s culture. High anxiety.

Journal 98
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Train to the Brain (with Metaphors)

Anne Miller

This month’s newsletter is as timely today for sales training as it was when it originally ran in 2014, particularly because attention and retention are harder to achieve when so many teams are remote. However, that is not a problem for digital sales trainer pros Kristin Townsend and Kate Darling at American City Business Journals.