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What it Really Means When CRM Isn't a Sales Force Priority

Understanding the Sales Force

The management dashboard, metrics, charts, graphs, tables, pipeline, forecasts, reports and anything else you can coax from today's feature-rich CRM applications will not contain up-to-date and accurate information unless every salesperson is committed and held accountable to updating it - DAILY.

CRM 233
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The First 90 Days: From “In the Door” to “Successful Sale” in Record Time

Sales Hacker

Performance improves in increments, not landslides. These are the daily trials of selling, and you need to make sure they’re ready for that. Instead of just setting the goal high and hoping your new hires know how to reach it, lay out the method of how your are going to: Reach the number. Measure it. Teach hustle.

Hiring 65
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Solving the CRM Problem

Understanding the Sales Force

Last week I spent 90 minutes with another client (8 people from Operations, sales, customer service, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports. Reports should be easy to coax from it. CRM doesn't have to be complicated, expensive, difficult to customize, or slow.

CRM 215
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To Stay or Go? How American Professionals are Like Scottish Voters

Hyper-Connected Selling

Like many Americans, I watched the reporting on Scotland’s independence referendum last week with fascination. What fascinated me, though, was how close the election was.