article thumbnail

4 Ways for CMOs to Partner With Customer Success to Execute a Stellar Retention Play

SBI Growth

Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones.

Retention 259
article thumbnail

Why a Chief Customer Officer Is the CEO’s Key to Customer Retention

SBI Growth

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

Retention 214
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Scaling Your Sales Through Customer Retention

Alice Heiman

What if everyone in your company was responsible for customer retention? Website: [link] Connect with Alice on LinkedIn The post Scaling Your Sales Through Customer Retention appeared first on Alice Heiman. What if you could keep your customers for years and continue to grow with them? What if everyone in your company sold?

Scale 69
article thumbnail

Can You Improve Client Retention?

Smooth Sale

Attract the Right Job or Clientele: Can You Improve Client Retention? Companies employing sales representatives are typically on the lookout for how to improve client retention. So how can you improve client retention? It may be helpful the next time you consider how to improve client retention. Integrity Is First.

article thumbnail

Retention is the New Growth – Why Customer Success Is Critical Today

SBI Growth

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted.

Retention 401
article thumbnail

Virtual Client Retention Strategies leverage Sincerity not Scripting

Babette Ten Haken

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Consider how clients’ inboxes and LinkedIn home pages are inundated with connect-to-sell messaging. In everyone’s inboxes.

Retention 101
article thumbnail

How to Focus on Customer Retention to Acquire New Accounts

Alice Heiman

So why not focus on customer retention? . This may seem obvious, but a Forbes Insights Study showed that less than a third of business executives consider customer retention a priority. If you aren’t doing all the things on the list above, c ommit to something you will do, and it will improve your customer retention.

Retention 143