3 Ways to improve Your Customer Retention Scorecard
Babette Ten Haken
AUGUST 23, 2018
Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Do you have a customer retention scorecard? You know what I am talking about.
Let's personalize your content