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Why avoiding Story Context derails Sales Decision Making

Babette Ten Haken

About how your products and services will truly meet their needs, over time, as their businesses grow. At “that” final meeting, when the sale is assumed, but not yet closed. That salesperson avoids story context details because they avoid working with pre- and post-engineers or software technicians. Contact me here.

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Why Collaboration Skills are more than Nice to Have Skills

Babette Ten Haken

Trying to survive another meeting with the teams you are assigned to, again, is not a collaborative experience. Machinery, software interfaces, processes and people are involved. And, in my experience serving clients, the software and machinery often collaborate far more effectively than do their human counterparts. Guess what?

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2 Ways Time-Starved Organizations Can Kick Virtual Sales Training Into High Gear

Allego

Sales meetings were cancelled and entire workforces began working from home. Successful reps will learn how to overcome the challenges of maintaining prospect and client relationships remotely, without relying solely on live video conference meetings—which can be fatiguing for prospects and difficult for reps to schedule.

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Renewing Customers or Retaining Them? Tactics or Strategy?

Babette Ten Haken

By focusing on retaining customers, employees understand how meeting their numbers is interrelated. When I speak to sales audiences about customer retention, their expectations are that I will provide them with clever tools and tips on renewing customers, so they can meet quota. Which is why renewing customers is not an end in itself.

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Why Your Employees are confused about their Customer Retention Roles

Babette Ten Haken

Finally, each employee, on each team, in each department may be more focused on meeting their KPIs and retaining their own job, than they are in retaining customers. The Age of Customization and Personalization represents non-linear inter-connections between machines, software, processes. Not in assembly lines. And most of all, people.

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Why Your Professional Expiration Date is Out of Sync and What to Do

Babette Ten Haken

Based on team composition and facilitation capabilities, these meetings either are great or they are tortuous. However, something else is impacting the dynamics of successful cross-functional meetings. And it is so subtle, that you often fail to pay attention to its impact on meeting outcomes. is available on Amazon.

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Clients do not care about Our Job Titles. Neither should We.

Babette Ten Haken

How many times have we sat in a meeting or conference with colleagues who also carry the same job title that we do? Ultimately, however, our job titles are not as much about meeting internal performance requirements as they are about creating client expectations on how we deliver. And neither should we. is available on Amazon.com.