Surprised when Loyal Customers become Former Customers?

Babette Ten Haken

I offer two scenarios reflecting what I see the majority of the time when speaking about and giving workshops on retaining customers. Are net promoters really all that satisfied? Then again, many large businesses often rely on a net promoter scoring model.

Sales Tips: Are You Doing More Selling Than Managing?

Customer Centric Selling

After another 18-months of consistently overachieving my quota, I was told I was being promoted into sales management and instructed by my VP of Sales to take the six reps assigned to me and “teach them to sell like you do.” Sales Tips: Are You Doing More Selling Than Managing ?

Sales Tips: Is Your Organization Customer-Centric?

Customer Centric Selling

Marketing promotes new offerings using “push” rather than “pull” strategies. Take a look at the sales training workshops available to get started and improve sales performance. Sales Tips: Is Your Organization Truly Customer-Centric?

The Promotion That Got Away, And How To Learn From It

Paul Cherry's Top Sales Techniques

Sales Training & Management Workshops | 302-478-4443. Workshops. The concepts introduced in this highly-rated book create a foundation for all PBR programs and workshops! Get access to our customized sales performance training programs and management workshops. Blog Home < The Promotion That Got Away, And How To Learn… Sales & Management Tips. The Promotion That Got Away, And How To Learn From It. How important was this promotion to you?

The Pipeline ? Contest ? Enter To Win!

The Pipeline

Stored in Appointments , Contest , Proactive , Proactivity , Prospecting , Sales Success , Sales Technique , Sales Training , Workshops , execution. As you may have noticed over to the right, we are presenting the Proactive Prospecting Workshop in Toronto/Markham, scheduled for April 13.

Sales Tips: Latent Need of CEOs

Customer Centric Selling

Senior executives of fledgling companies recruit “A” Players, luring them with stock options, aggressive compensation plans, minimal administrative red tape and built-in promotions if things go well. Sales Tips: The CEO's Need to Exert Control Over Sales.

Why Getting Testimonials May Be Difficult

Leading Results Rambings

We conducted a net-promoter survey of their customers and now we know why it’s so hard for them to get testimonials and referrals – their score was negative. Lead Generation Referral Marketing Testimonials Customer Satisfaction Duct Tape Marketing Net Promoter Score

Sales Tips: Different Differentiators, Different Buyers

Customer Centric Selling

Keep features/capabilities that promote ease of use off the table. Take a look at the sales training workshops available to get started and improve sales performance. Sales Tips: Got -to-Have vs. Nice-to-Have. By John Holland, Chief Content Officer, CustomerCentric Selling®.

Buyer 55

Adaptive Business Services – New Sales Programs and Offerings

Adaptive Business Services

We will always continue to seek to improve our member services and, now that I have a partner, we have more time to do so and I have more time to focus on … Workshops. I love doing workshops and have now fully developed six and have two more under development. I will be doing workshops for companies only. In the past I offered open workshop s and lining up the people, the location, and the services drained 100% of the fun out of any session that I ever did.

Skype 48

Three Questions About Accepting a New Position with Your Current.

Paul Cherry's Top Sales Techniques

Sales Training & Management Workshops | 302-478-4443. Workshops. The concepts introduced in this highly-rated book create a foundation for all PBR programs and workshops! Get access to our customized sales performance training programs and management workshops. Why do managers who’d never dream of accepting a new job without thoroughly investigating the opportunity jump at a promotion within their own company without asking the right questions first?

The Five Pillars to Business Value / ROI Selling Success

The ROI Guy

With so much content available to your sales reps, the key is promoting direct and easy access, guiding users as to when best to use the business value / ROI sales tools in each unique engagement.

ROI 67

Questions To Help Manage Your Career

Paul Cherry's Top Sales Techniques

Sales Training & Management Workshops | 302-478-4443. Workshops. The concepts introduced in this highly-rated book create a foundation for all PBR programs and workshops! Get access to our customized sales performance training programs and management workshops. Peter was always a top performer in his organization, showered with accolades and promotions. More Free Stuff | Email Us | Get Started Now! About Us. The Company. Our Training Approach. Paul Cherry.

3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

Do you rely on scripted responses, timed email blasts and special promotions to create “stickiness?” Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow.

Is Self Bias impeding how we acquire and retain our Customers?

Babette Ten Haken

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. As a result, these professionals wait and wait to be recognized for their next promotion or award.

3 Reasons Storytelling Skepticism creates Decision Making Mistrust

Babette Ten Haken

When organizations and associations outsource to professional content creators, storytelling quality often becomes a trade-off for endorsement or, simply, promotion. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff.

3 Reasons why Post Sale Execution Experience Succeeds or Fails

Babette Ten Haken

Is your organization, or department, experiencing employee churn or stakeholder promotion? Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Post sale execution experience makes or breaks customer experiences.

Churn 79

Customer Retention Strategy or Customer Churn Strategy?

Babette Ten Haken

When it comes down to it, organizations or associations invest lots of emotion, time and energy promoting new products, services and events. As Professionals of Worth, consider the value of my Speaking Programs and Workshops on customer retention.

Churn 93

Stop the Lose-Lose-Lose Selling and Increase Your Close Rate

SalesProInsider

At the start of a recent workshop, I asked the group, “What do you want to get out of your investment of time and energy today?” Not a surprise for people in a sales workshop, I’m sure. Preparation Promotes Powerful Performance.

Collaborative Revenue Generation is Everyone’s Job Function

Babette Ten Haken

Because they either are raving net promoters for your organization, or not. Interested in my keynote and workshop on How a Collaborative Workforce owns Business Growth for your next association or organization meeting?

Onboarding is for sales managers too

Sales and Marketing Management

The super-rep role often comes naturally, with many managers having been promoted from being successful reps. start onboarding high-potential reps before they’re actually promoted to managers.

How a Siloed Departmental Culture impedes Service Quality Delivery

Babette Ten Haken

Does the siloed departmental culture in which you reside impede or promote customer success through service quality delivery? My workshops and speaking programs offer outside the box, innovative strategies and tactics for your next organization or association meeting.

SME 74

One Millimeter Mindset™ 2018 Collaborative Storytelling Blog Review

Babette Ten Haken

Lots of organizations spend a lot of money on content creation to promote the sales of their products and services. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event.

SME 83

How to Create a Sales Plan: The Ultimate Guide

Hubspot Sales

Pricing and promotions. Run three-day referral techniques workshop. Pricing and promotions. In this section, describe your pricing and any promotions you’re planning on running. What’s a sales plan?

Why great salespeople make terrible managers

Close.io

Eventually, I ended up at a workshop with one of the most legendary sales managers in my industry. How do you find a great sales leader? In most organizations, it goes something like this: A rep hustles, grinds, and outperforms.

Sports 135

Unite to Magnify Your Marketing Message

Increase Sales

Our most recent collaboration has resulted in working with the local Small Business Development Center to provide a morning workshop on small business trends within the local community here in Northwest Indiana. As the old song goes, “One is a lonely number.”

5 Tips for Mastering the Art of Sales Knowledge Management

Openview

Promote a Culture of Knowledge-Sharing. Let’s say a very knowledgeable rep is leaving your company, and you ask him to conduct an in-person training workshop for your team. Merely hosting a workshop is not good enough.

How to Build Your LinkedIn Center. Social Selling 3.0

Tony Hughes

The marketing team supports with resources to create research based insights that help earn conversations – in line with Challenger from CEB and ensure everyone involved has read the book and workshopped ideas and actions for creating the necessary insights and resources.

When Professional Elitism becomes a divisive Workplace Force

Babette Ten Haken

The human resources department that reflects a workforce strategy of rewarding employees with the longest employment records with promotion. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

SME 82

Why the Cinderella Model is not a Professional Development Strategy

Babette Ten Haken

Check out my workshops and keynotes, here. . If you wait around long enough, eventually, you are next in line for that promotion. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Social Selling Success Stories

Score More Sales

Just four years ago, I had a different target market and was giving workshops around the U.S. If you have information but no one likes you because you’re unreliable or self promotional all the time then you have no trust.

Lead Management: Let’s Formalize this Relationship

Pointclear

Team-building exercises, sensitivity training, workshops; what hasn’t been tried? Create rules for pulling back leads that have not been promoted or disqualified back into teleprospecting (a process we refer to as “passive” recycling).

Connecting the Dots between Sales Strategy & Execution

Sales Benchmark Index

It’s likely you’ve promoted some of your top reps to sales managers. Follow-on workshops for continued development. 50% of solving a problem is defining it correctly. If you’ve read our blog lately, you’ve noticed sales execution is a popular subject.

Which Fear Is Driving Your Results?

The Pipeline

I have a unique vantage point on this, in workshops when people are asked to practice in “safe environment”, the fear is strong, many otherwise smart people, would rather look stupid in front of their peers, than face their fears and improve their skills and results.

Energy 208

Sales Tips: "How Did Your Call Go?"

Customer Centric Selling

After being promoted to sales management I got to ask rather than answer the question: “How did your call with ABC go?” Sign-up now for the next open workshop in Boston, coming May 5-8. Sales Tips: "How Did Your Call Go?".

3 Ways Our Current Customers find Us Professionally Boring

Babette Ten Haken

Because we are overlooked for a promotion or pay raise, again. Hire me to speak or conduct a workshop at your next corporate or association event. Our customers find us professionally boring when we are completely boring.

Are You Being Confused by All the Sales Experts?

Increase Sales

Between the workshops, seminars, formal sales training sessions, books, the videos, the blogs and the social media postings from all the sales experts, I truly would not know where to turn. Boy if today I was just starting out in sales, I would be greatly confused.

The Sales Kickoff Blueprint: Learning, Culture, Celebration

DiscoverOrg Sales

Promote sense of community and company culture. The weekend is filled with workshops for intensive learning around a specific agenda. Promote sense of community and company culture. Somewhere between the stuffy boardroom of a local Best Western , and a weekend of company-sanctioned debauchery in the woods is the perfect Sales Kickoff (SKO).

7 Intriguing Questions to Include in Your Prospecting Email [Infographic]

Hubspot Sales

Your prospect runs two-plus events per week, but you’ve noticed he doesn’t promote them beyond email. The offer doesn’t need to be about a webinar -- you could ask if they’d like a spot saved in your organization’s networking event, online community, conference, workshop, and so on.

[TEMPLATE] How to Start a Conversation Using the “Foot-in-the-Door” Email

DiscoverOrg Sales

If you sell sales consulting… “{{FirstName}}, congrats on your promotion to Sales VP! Books, courses, seminars, workshop, etc.?). Here’s how to start a conversation (and book a meeting) with almost any prospect in your database or CRM using the “Foot-in-the-Door” email. This simple, 5-step cold email technique works especially well for sales development reps who regularly email: CEOs. Marketing VPs. Industry influencers. HR directors. Elon Musk.

From Offline to Online to Inline Learning

Sales and Marketing Management

Whether it was a training workshop, a product launch or a messaging rollout, the activity was event-based, non-virtual and done in isolation. Updating a product in a market where you have dominant share and need to promote your upgraded solution aggressively and convince customers to pay more for it? Author: Tim Riesterer Most training and learning efforts are based on clusters of competencies, supported by a curriculum or catalog that gets scheduled on interest and availability.