A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.

[VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters)

DiscoverOrg Sales

Morale is the best indicator of retention on a sales team. And retention is a serious issue. Believe it or not, that’s how sales reps spend 66% of their day: Doing research , trying to find the right people, manually entering data In a CRM garden overrun with weeds.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?

7 Must-Have Automated Documents for Sales Success

plenty of time to lose interest, or continue to research. Hinge Research. Hinge Research Institute, RAIN Group. retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?

Are Experience Conflicts sabotaging Our Customer Retention Strategy?

Babette Ten Haken

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability.

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

Improve retention by breaking the sophomore/junior-year curse

Sales and Marketing Management

and its link to retention and revenue?—?77 Jim has more than 30 years of experience driving B2B sales productivity and previously led the sales enablement research practice at SiriusDecisions. Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group.

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

by Dixon, Toman and Delisi, the authors discuss their research on how customer loyalty is built on meeting rather than exceeding expectations. The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales.

17 Seconds, Brain Research and Increase Sales – Friday’s Editorial

Increase Sales

During a mastermind discussion this past week, one of the members shared the first step for cognitive retention is a window of 17 seconds according to ongoing brain research. Finally, to ensure retention within the long term cognitive memory, another review at 8-10 hours is required. The world of brain research is fascinating when it comes to marketing, selling, the sales process and overall productivity. Credit www.sxc.hu.

Major New Advances in Applying Market Intelligence to Revenue Growth

Sales Benchmark Index

On this episode of SBI TV, Matt and Marc Osofsky, CEO of Aberdeen, demonstrate the importance of Market Intelligence. Why is this important for your company? Many companies are flying blind, and this is especially true with B2B companies. Company leaders.

Forging the Path for Customer Operations

Sales Benchmark Index

Scott Asher most recently led Customer Operations for RentPath, a leading digital marketplace connecting millions of consumers with apartments, condos, and houses for rent through their massive network and websites. Scott spent 6 years in the emerging role of VP of Customer.

Research Reveals Best Practices for Sales Territory Design

Xactly

That was just one of the findings from the recent Sales Management Association (SMA) research update “Optimizing Sales Territory Design.” If reps don’t hit their numbers, they can’t earn the anticipated amount of compensation – impacting their satisfaction and, possibly, retention.

Better Knowledge Retention Using Multimodal Learning for Sales

Allego

Engaging multiple senses in the act of learning improves knowledge retention. Research shows using images combined with sound improves retention because the brain stores working memory in separate places for each.

Is New Employee Orientation Good Business Strategy? Insights from MindTickle Research

Mindtickle

Employee retention and addressing employee turnover. Aberdeen Group, a Harte-Hanks Company and a global thought leader in business research, has been at the forefront of exhaustive cutting-edge business research in the area of New Employee Orientation.

How Qualifying Customer Experience helps Us Quantify CX

Babette Ten Haken

Except that conducting surveys is a form of data science as well as market research. I learned that years ago when I conducted Voice of the Customer qualitative research projects prior to working with the teams who created the quantitative research surveys.

3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? How are your best value added customer experience efforts sabotaged, both pre- and post-sale?

Social Communication is not ever Permission to Sell

Babette Ten Haken

Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. Social communication etiquette is going over the top. Have you noticed?

3rd Quarter One Millimeter Mindset™ Zinger Blog Posts

Babette Ten Haken

A Hopscotch Client Retention Strategy will not boost Customer Success. 3 Ways to improve Your Customer Retention Scorecards. Are We Storytelling compelling Customer Retention Experiences?

SME 83

2 Ways We create Unforgettably Innovative Customer Experiences

Babette Ten Haken

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention.

Serving Toxic Demanding Customers is not a Business Growth Strategy

Babette Ten Haken

Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. All of us have toxic demanding customers in our client bases. However, we do have control over the situation. Let’s explore.

3 Ways Our Current Customers find Us Professionally Boring

Babette Ten Haken

Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Our customers find us professionally boring when we are completely boring. Over time, we gradually become less than enthusiastic about serving them. For a number of reasons.

6 One Millimeter Mindset™ Articles leverage Professional Experience

Babette Ten Haken

Far too many of us equate customer retention only with retaining customers in our own customer bases. Are We Storytelling compelling Customer Retention Experiences? How we leverage our professional experience catalyzes not only the success of our customers.

SME 70

Is Self Bias impeding how we acquire and retain our Customers?

Babette Ten Haken

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. As a result, customer acquisition and retention are riddled with gaps in execution.

Why Exit Interviews provide a Customer Experience Reality Check

Babette Ten Haken

As a result of relying only on CX surveys, rather than combining with periodic Voice of the Customer research, the agency missed detecting the crystal-clear signs and symptoms contributing to customer defection. OK, exit interviews are tough.

Business Growth leverages Profitable Leadership Communication

Babette Ten Haken

What is your leadership communication strategy when dealing with operations issues with big impacts on business growth, customer experience and customer retention? Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention.

SME 71

Are clients experiencing the innovative value of What We Do?

Babette Ten Haken

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention.

SME 75

4 Ways We become Professionally Predictable to Customers

Babette Ten Haken

Consider the impact professional predictability has on customer experience, success and retention. Many professionals I’ve spoken with, recently, have a nagging sense that they are professionally predictable.

The Lasting Impact of Smart Service Delivery Experience

Babette Ten Haken

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention.

SME 66

Why You Need Full-Circle Sales at Every Stage in the Buy Cycle

The Pipeline

She researches to decide whether she prefers you over your competitor. Action Alignment Buying Process Guest Post High Value Activities Retention Sales Strategy Sales Success Attitude Buy Process Play to Win Sales Process Upsell Value The Pipeline Guest Post - Megan Totka.

If Only Sales Management Would Do the Math – Part 2

Increase Sales

Sales management does some research and learns a good salesperson can close 4 loans per month. Workforce retention. Sales Management cycle time reduction employment acquisition executive leadership sales goals sales managers sales mangement workforce retention

3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. Developing Industry40 soft skills are critical to executing strategy in today’s digitally-transforming workplaces.

SME 82

Why We are More than our Job Title or at least We should be

Babette Ten Haken

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention.

2019 Sales Kickoff Meeting Themes: Three Profitability “Moments of Truth”

Corporate Visions

Corporate Visions research shows that applying the same provocative messaging approach that works so well with prospects will actually backfire when it comes to existing customers you’re trying to renew. Conversation Research Differentiation Messaging Sales Sales Enablement Skills Training

Are your Storytelling Soft Skills half as productive as they could be?

Babette Ten Haken

Therefore, the majority of STEM professionals with whom I’ve worked and researched, perceive sales and marketing storytelling as lacking substance. Developing storytelling soft skills seems trivial to many STEM professionals, compared to the rigors of their respective professional disciplines.

SME 62

Why Order Taker Mindset will become IIoT Business Extinct

Babette Ten Haken

Transactional mindset does not catalyze customer loyalty and customer retention in the industrial Internet of Things business ecosystem. After all, even the best online customized ordering interfaces are the result of a lot of complex, customer face-to-face research, development and testing.

Smart Selling Visions: Up-Close with Top Revenue Leader Greg Sherrill, CEO of @ChannelRocket

Smart Selling Tools

And Forrester Research’s findings show that “78% of executive buyers claim salespeople do not have relevant examples or case studies to share with them.” And are you aligned on revenue, customer acquisition and retention goals and metrics?

Sales Tech Simplified with @MarkMagnacca: How to Help Reps Become Better at the Bottom Line: Selling

Smart Selling Tools

Knowledge retention. When sales organizations rely on text-heavy, one-time training events, they subject their reps to a phenomenon known as “ The Forgetting Curve ,” which shows that knowledge retention steadily declines in the absence of continued exposure.

How to Make Your Sales Enablement Roar Like a Ferrari

Smart Selling Tools

You likely have targets for customer retention, as well as for converting anonymous visitors. Marketing Sales Effectiveness Sales Tools/Product Reviews Forrester Research Peter O''Neill Sales Enablement by Rebecca Bell Ellis.

Sales Tech Simplified with @MarkMagnacca: How to Help Reps Become Better at the Bottom Line: Selling

Smart Selling Tools

Knowledge retention. When sales organizations rely on text-heavy, one-time training events, they subject their reps to a phenomenon known as “ The Forgetting Curve ,” which shows that knowledge retention steadily declines in the absence of continued exposure.

Sales Engineering Mindset is Tailor Made for IIoT Challenges

Babette Ten Haken

As a result, you research the context behind the products, platforms, equipment and services you sell or engineer. Receive new posts on customer retention, tech workforce hiring strategy and team collaboration. Sales engineering mindset combines the best of many worlds.

Five Bottom-Line Benefits for Incentive Compensation for Retailers

OpenSymmetry

With retailers making a shift to omnichannel structures, organizations must find solutions and develop strategies that help drive the desired behavior, improve customer service, and increase customer retention. The Retail Industry is one of the most quickly-changing environments.