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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? Hire me to speak or conduct a workshop at your next corporate or association event. Which revolves around what they actually dream of doing. Would a more robust solution better serve the entire organization, over time? Contact me.

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Customer Insights to Transform Sales Conversations

Sales Hacker

Now you have to get commitment from people to participate in the overall process; get commitment from a core group to attend workshop sessions; and get commitment to participate on separate calls or online. Don’t leave the discussion on segments, workflows, and personas to the first workshop. Conduct desk-based research.

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CRM Hijacks Customer Experience Strategy

Tony Hughes

In the last few days I have been facilitating focus groups for a research study in Australia being conducted by The Eventful Group who are running a big CRM conference in Melbourne in July 2015. So far we’ve done half-day workshops in three cities with approximately 80 people ranging from senior business leaders to IT system managers.

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7 Ways to Level Up Your Support with Customer Service Training Software

Lessonly

With customer service training software. The idea of learning customer service through training software isn’t novel, but the way it’s presented is rapidly evolving. You might be asked to watch customer service training videos or to research topics on customer care. How do CS leaders ensure their support is the best it can be?

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The Most Basic Rule of Product Positioning – It’s Easy

Product Management University

For the first four years of my software career, I was a pre-sales solution consultant, a.k.a. I became obsessed with reading, researching and learning 50,000-foot industry dynamics across our key verticals, their impact on parts of the customer organization we were targeting, and how to connect the dots into a meaningful conversation.

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How to Increase Sales Myth Work Smarter Not Harder

Increase Sales

Attend many of the sales training coaching seminars to workshops or even some some of the sales management software tools (customer relationship management CRM) and eventually you will hear all about you, as the individual contributor, need to “work smarter not harder” if you want to increase sales.

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Get Your Foot in the Door with these Sales Cold Email Templates

Zoominfo

Example 1: Selling B2B Software Hi (First Name), I noticed you’re using (competing software tool). Performing just a little research beforehand can go a long way with an opener like this. Books, courses, seminars, workshops, etc.?) Are you happy with the way it (primary benefit of your product)?

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