A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus?

Are Customer Acquisition Stories also Customer Retention Stories?

Babette Ten Haken

What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. Like the capital equipment and software found within Internet of Things environments.

Why Your Employees are confused about their Customer Retention Roles

Babette Ten Haken

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

7 Must-Have Automated Documents for Sales Success

software, you likely do some kind of project planning with. retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Thus, you create a strong foundation for client retention.

Why Customer Micro Experience Specialists impact Customer Retention

Babette Ten Haken

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization.

How Sales Technology Impacts Recruiting and Retention


Whether you’re looking to switch from non-VoIP to VoIP phone systems , get the latest sales engagement software, purchase or enrich a lead database, invest in LinkedIn Sales Navigator, or otherwise, you’re making a major commitment. The business case for adopting these systems often overlooks a very important component – the positive impact on sales team recruiting, onboarding, and retention. Adopting new sales technology is a big deal.

Major New Advances in Applying Market Intelligence to Revenue Growth

Sales Benchmark Index

On this episode of SBI TV, Matt and Marc Osofsky, CEO of Aberdeen, demonstrate the importance of Market Intelligence. Why is this important for your company? Many companies are flying blind, and this is especially true with B2B companies. Company leaders.

Clients do not care about Our Job Titles. Neither should We.

Babette Ten Haken

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Industry40 professional development professional speaker quality sales software technology women in business workforce value

SME 94

Are Clients hiding Their Real Business Stories from Us?

Babette Ten Haken

Collaboration And Convergence Customer Experience, Success, Loyalty, Retention business growth collaboration customer experience customer retention customer service engineering field service teams IIoT Industry 4.0 Our clients just may hide their real business stories from us.

SME 99

Leveraging Collaborative Client Relationships retains Customers

Babette Ten Haken

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. To learn more about my programs on collaborative customer retention, contact me Today. How well do we leverage collaborative client relationships?

Do We have a Couch Potato Storytelling Culture?

Babette Ten Haken

Collaboration And Convergence Customer Experience, Success, Loyalty, Retention business growth collaboration communication customer experience customer retention customer service customer success engineering Industry 4.0

SME 89

The Lasting Impact of Smart Service Delivery Experience

Babette Ten Haken

Clearly, a well-trained customer success and service wizard and well-integrated software interface are waving their magic wands in the background. service delivery experience involves a lot of moving parts, processes, software interfaces, equipment and, most of all, people.

SME 68

Customer Retention, Customer Service, Customer Experience The Rant Goes On

Partners in Excellence

One is software and overall system, one is hardware, one is parts, one is warranty replacement parts. Related posts: Customer Retention, A Rant. Performance Management Friday — Customer Retention/Customer Attrition. A couple of days ago, I ranted, in part, about my experience with my past computer supplier. We had depended on their computers for many years. Over the past several weeks, I have had power supply, battery problems and related issues.

Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Customer service encompasses the actions, processes, software, machinery and people involved in serving, delivering and assisting in taking care of customer needs and requirements. The types of experiences which fuel customer success and customer retention.

Are You Maximizing Recurring Revenue with Customer Success?

Sales Benchmark Index

Joining the SBI podcast show is Nick Mehta, CEO of software company Gainsight, the global leader in the customer success category. Many CEOs are moving their revenue models to recurring revenue as this type of revenue creates higher enterprise value than.

Artificial Customer Conversations beget Artificial Customer Experiences

Babette Ten Haken

Consider the machine, as well as software interface interoperability. Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations?

Why We are More than our Job Title or at least We should be

Babette Ten Haken

Software engineers? Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention.

Why Your Professional Expiration Date is Out of Sync and What to Do

Babette Ten Haken

A software engineer has a fleeting professional expiration date, lasting 2 years, if that long. Next steps towards collaboration strategies to improve client outcomes: Read these related posts on professional innovation , workforce engagement and customer retention. .

SME 79

3 Reasons We fall short of fulfilling Our Professional Development Quota

Babette Ten Haken

Human Capital & Industrial IoT Workforce Professional Development business growth collaboration communication customer experience customer retention customer service customer success engineering Industry 4.0

Quota 71

Online Learning—The Heartbeat of a Blended Learning Management Software


Perhaps you’ve seen this chart before: While the sentiment of The Learning Pyramid holds some value, research shows that the verdict is still out on exactly how different learning styles impact knowledge retention. Do Better Work with Lessonly’s learning management software.

8 creative customer gift ideas that will make your clients remember you


The post 8 creative customer gift ideas that will make your clients remember you appeared first on RingDNA Inside Sales Software & Enterprise Telephony for Salesforce. Inside Sales Sales Best Practices Sales Strategy client retention customer relationship management customer retention customer success gift guide holidaysIt’s that time of year.

Social Learning—Scaling a Blended Learning Management Software


So what does all this have to do with a corporate learning management software (LMS)? A training software with a great user interface makes creating online courses remarkably simple. “…Acquisition of what an individual sees…”.

What is the Employee Experience of not being Entirely Incorrect?

Babette Ten Haken

Or, technical incompatibilities in software interfaces. The aggregated employee experiences driving internal and external stakeholder success and customer retention require executing a consistent communication strategy. Babette Ten Haken is a customer retention specialist.

Does Your Major Account Team experience Stakeholder Resistance?

Babette Ten Haken

machinery and software interfaces can communicate more compatibly than their human counterparts. Major account teams strive so hard to create client-focused solutions. However, no matter how insightful the solution proposed, there can be stakeholder resistance.

Instructor-Led Training—Maximizing a Blended Learning Management Software


Blended learning is all about using different formats of training to maximize growth, knowledge retention, and business impact. A great learning management system (LMS) doesn’t just support online courses—it creates strategies, systems, and software that support both online training content and in-person training sessions. They soon realized that attention, engagement, and retention were lower than they wanted. Do Better Work with Lessonly’s learning management software.

See the Way to Win with Key Accounts

Smart Selling Tools

Revenue retention. Sales Tech Game Changers Key Account Planning Key Account Selling Key Account Software RevegyIn this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. We call it Sales Tech Game Changers.

Leveraging Data and Story to engage Decision Makers

Babette Ten Haken

As a result, the story-based connection between software, processes, equipment and people does not fully engage decision makers. How comfortable are you incorporating story into your data to engage and retain decision makers?

This is What Learning Solutions Look Like for Modern eLearning Software


This three-part series is all about maximizing your business’ elearning software. In today’s always-connected world, there are a few features of a modern elearning software that have shown themselves to be most effective in providing learning solutions for teams across the globe.

It’s time to replace your next team meeting with a customer appreciation workshop


The post It’s time to replace your next team meeting with a customer appreciation workshop appeared first on RingDNA Inside Sales Software & Enterprise Telephony for Salesforce. Inside Sales Sales Best Practices Sales Coaching B2B sales customer retention customer successIt’s time to replace your next team meeting with a customer appreciation workshop Customer appreciation is taken seriously at every company, yet is still probably underinvested at every company.

Are We reinforcing our organization’s Customer Disloyalty Program?

Babette Ten Haken

Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. The type of experiences that reinforce customer success and customer retention? Customer disloyalty happens.

Customer Success Storytelling leverages Customer Experiences

Babette Ten Haken

Considering how connected everything and everyone is to each other and software and machine interfaces, that’s a lot of stickiness to stick close to. These stories are about people, software and machines making a small difference with a big impact.

Why Technical Decision Makers remain Skeptical of You

Babette Ten Haken

After all, incompletely specified data leads to software codes generating security vulnerabilities and engineered outcomes which miss targets (literally). Let’s chat, shall we? Technical decision makers are skeptical by nature.

Sales Tech Game Changers: How to Exceed Revenue and Profit Projections

Smart Selling Tools

Our AI software delivers real-time sales and pricing guidance for all sales channels – direct, inside, eCommerce and more. Avoid losing business due to customers leaving or purchasing from competitors with proactive customer retention and product churn alerts.

Renewing Customers or Retaining Them? Tactics or Strategy?

Babette Ten Haken

Ask employees where they fit into the renewal versus retention equation. When people feel interconnected, they perceive customer retention as a puzzle, in which they create critical-to-quality outcome pieces. That is an old-school, siloed approach to customer retention.

Why Every Employee drives Revenue by Serving Colleagues First

Babette Ten Haken

In today’s high velocity, technologically-connected workplaces, software interfaces and equipment often communicate far more productively and profitably than their human counterparts. In better serving colleagues, we better serve our customers.

3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. In my work with clients who are wrestling with digital transformation for business growth, the machinery and software collaborate far better than their human co-workers.

SME 88

Can Sales Operations Insights connect End User Reality to Sales Fantasy?

Babette Ten Haken

Then, they impact customer retention within complex industrial Internet of Things (IIoT) selling environments. Ponder that the honeymoon is over once equipment, products, services and software go live in a smart plant environment.

Customer relationship management: the 4 human touchpoints of sales


We understand that customer relationship management software helps sales organizations keep track of their clients and manage leads through their sales pipeline , which makes selling easier and more effective. Customer retention should be your next step in developing the buyer relationship.

Buyer 69