Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. Small experiences, over time, create a huge and critical mass impacting customer success and customer retention. And guess what?

Retention 55

Retention Customer SME B2C 55

Babette Ten Haken

SEPTEMBER 17, 2018

Customer service encompasses the actions, processes, software, machinery and people involved in serving, delivering and assisting in taking care of customer needs and requirements. In today’s digitally transforming customer ecosystems, the customer interacts with people, software, systems and machines.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

Smooth Sale

APRIL 22, 2024

Whether you’re operating out of a chic downtown office or a bustling workshop on the outskirts of town, this insurance isn’t just important—it’s a must. The basics include firewalls, antivirus software, and good old strong passwords (no, “password123” will not cut it). Think of it as the moat around your castle.

Insurance 95

Insurance Insurance Real Estate Hiring 95

Act!

APRIL 22, 2024

Also, you could launch a range of paid online workshops for people who want more in-depth insights. Strengthen existing customer relationships If you run a small business, you already know that retention is more cost-effective than acquiring a new customer. Upselling your products at these events can generate even more revenue.

Small Business 52

Small Business Small Business ACT Face-to-face 52

Nutshell

MARCH 15, 2024

While this approach may result in short-term gains, it isn’t sustainable and won’t lead to as many wins or long-term customer retention. This is an excellent time to invite your leads to view webinars, workshops, conferences, and the like. Those with automation features let you set up drip sequence campaigns and scheduled messaging.

Lead Nurturing 71

Lead Nurturing Top of Funnel Sales Qualified Lead Lead Rank 71

Hubspot Sales

MARCH 7, 2023

If you’ve noticed that clients were experiencing difficulty with your CRM, explain how you workshopped the problem. Describe your customer retention plan and process. That is why it is important to have a well-thought-out customer retention plan. Expect a hiring manager to ask you about your customer retention strategies.

Hiring 80

Hiring Account Retention Report 80

Babette Ten Haken

MARCH 8, 2018

Ask employees where they fit into the renewal versus retention equation. When people feel interconnected, they perceive customer retention as a puzzle, in which they create critical-to-quality outcome pieces. Consequently, if there is no operational infrastructure, there is no renewal, let alone retention. Subscribe to my blog.

Strategy 74

Strategy Customer Retention SME 74

Babette Ten Haken

SEPTEMBER 16, 2019

That salesperson avoids story context details because they avoid working with pre- and post-engineers or software technicians. Then, take your next steps towards customer retention success. Realistically, these actions are not a matter of ethics (at least I hope not). That’s what One Millimeter Mindset is all about. Contact me here.

Ideal Customer Profile 83

Ideal Customer Profile Engineering Decision Maker SME 83

Babette Ten Haken

AUGUST 1, 2018

Considering how connected everything and everyone is to each other and software and machine interfaces, that’s a lot of stickiness to stick close to. These stories are about people, software and machines making a small difference with a big impact. That is the power of Industry 4.0, Contact me.

Customer 51

Customer Demand Generation Agencies Hiring Demand Generation 51

Babette Ten Haken

JUNE 23, 2020

Since everyone is interconnected in a network of people, processes, software and hardware. Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. Think about it. That type of one millimeter mindset evolves you beyond “that’s not my responsibility” syndrome. Contact me here.

Networking 141

Networking Call-back Intent Coaching 141

Product Management University

NOVEMBER 17, 2022

Customer retention and new sales are always the key drivers. Customer retention will be an uphill battle too. Agile development is simply a methodology for building software. Contact us today to discuss a personalized workshop for your team. The Feel-Good Story That Sealed the Deal. And it’s a darn good one.

Lead Rank 52

Lead Rank Lead Scoring Face-to-face Marketing 52

Babette Ten Haken

NOVEMBER 14, 2018

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. When our workforce is full of nameless, faceless “someones” whom we do not know – but our customers sure do – our customer retention strategy falls short of best serving those customers. Who are your “someones”?

Ideal Customer Profile 64

Ideal Customer Profile Customer Retention SME 64

Babette Ten Haken

AUGUST 16, 2018

Software engineers? My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Hey, engineers are defined by The Big Bang Theory® entertainment program, aren’t they? Are we kidding?

Engineering 55

Engineering Automotive SME Retention 55

Close.io

DECEMBER 17, 2019

Strengthen employee retention. CRM software gives you an overview of all your sales activities and helps you stay on top of your tasks. Reporting tools & software. Thanks to email tracking software, salespeople can see when their emails are opened and know when to follow up. And guess what?

Inside Sales 72

Inside Sales Training Lead Rank How To 72

Apptivo

OCTOBER 3, 2022

Lifecycle marketing is as much about retention, as it is about acquisition, incorporating a 360° approach. Look at the myriad software companies that give you free trial period to test and experience the product. Every such opportunity must be taken with gusto to engage the prospect. Conclusion.

Marketing 98

Marketing Lead Rank Lead Scoring Loyalty 98

Smooth Sale

JUNE 9, 2023

Update your real-time inventory software to ensure accurate incoming and outgoing product tracking. Offer resources, such as workshops or counseling services, to help employees cope with weather-related stress. Monitor weather forecasts to predict potential disruptions and plan alternative shipping routes when necessary.

Small Business 78

Small Business Small Business Energy Insurance 78

Babette Ten Haken

SEPTEMBER 13, 2018

or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. In my work with clients who are wrestling with digital transformation for business growth, the machinery and software collaborate far better than their human co-workers. Seamlessly. Interoperably. Contact me.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Sales Hacker

MARCH 1, 2024

Instead, Gainsight hosted a conference about the practice of customer success, theorizing that through early conversations, they could create value for a persona who would eventually buy their software. The proof of their success came when the company went from $0 to $100M in ARR, and was later acquired by Vista at a $1.1B

Media 71

Media Company Distribution How To 71

Babette Ten Haken

JANUARY 10, 2018

A software engineer has a fleeting professional expiration date, lasting 2 years, if that long. Next steps towards collaboration strategies to improve client outcomes: Read these related posts on professional innovation , workforce engagement and customer retention. . What will you choose? Contact me and let’s discuss.

Engineering 62

Engineering SME Retention Proposal 62

Lessonly

NOVEMBER 2, 2020

Virtual training uses live, interactive online workshops to provide training to your employees through virtual classroom platforms. Virtual training software creates an online, virtual learning environment for employee training. What Is a Virtual Training Program? Benefits of Virtual Training. Improve Efficiency .

Benefit 26

Benefit Training Face-to-face Travel 26

SBI

MAY 2, 2018

Our AI software delivers real-time sales and pricing guidance for all sales channels – direct, inside, eCommerce and more. Avoid losing business due to customers leaving or purchasing from competitors with proactive customer retention and product churn alerts.

Revenue 139

Revenue How To ROI Case Study 139

Highspot

JANUARY 19, 2022

Here are a few you might recognize: B2B or business-to-business sales : Designed for B2B-style businesses that target their sales pitch toward key business decision makers (typically C-suite level leadership or managers) who are responsible for purchasing products, services, and software for their company. The 15 Best Sales Training Programs.

Training 92

Training Lead Rank Hiring Course 92

Babette Ten Haken

NOVEMBER 13, 2017

After all, incompletely specified data leads to software codes generating security vulnerabilities and engineered outcomes which miss targets (literally). Customer success and customer retention are the post-sale result of not only sticking close to customers but also embedding yourself in their business strategy.

Decision Maker 65

Decision Maker Social Media Infusion Retention 65

Increase Sales

JULY 5, 2013

Next is cognitive retention through the establishment of the learning schedule. A one or two day workshop even if it is in half days is full fledged insanity. This cognitive retention reduces down to under 10% after two weeks. Expand cognitive retention over numerous weeks. Beliefs before behaviors.

Banking 136

Banking Training Infusion Retention 136

Smooth Sale

JUNE 8, 2022

For example, live chat software can provide instant assistance. Provide your employees with manuals and workshops. Ensure you have the latest security software to protect your company from hackers. If you need to escalate the problem, keep them updated at every stage to feel like they are in the loop.

Customer Service 78

Customer Service Customer Hiring System 78

DiscoverOrg Sales

MAY 18, 2016

The Theory: A robust client pain profile, combined with one or more trigger events, may lead to an increase in close rates, and higher retention rates, than an incomplete discovery and generic or rushed demo. There are many trigger events such as office expansion, product upgrades, and even competitor product upgrades.

Ideal Customer Profile 133

Ideal Customer Profile PipelineDeals Top of Funnel Buyer Persona 133

PandaDoc

OCTOBER 3, 2023

Sales enablement software remains vital for managing sales activities efficiently. AI tools complement such software through data-driven insights. Online B2B platforms employing sales enablement software can score leads not just based on interaction metrics like page views or downloads. They also used Wonderway.io

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Highspot

JANUARY 9, 2024

A well-designed program, paired with a robust training software , will empower your sales reps with the knowledge they need to deliver value and close more deals. Conduct Microlearning Implementing microlearning can significantly enhance retention. This makes B2B sales training more important than ever.

B2B 52

B2B Training Top of Funnel B2C 52

Mereo

JUNE 9, 2022

For leadership, this investment of time and dollars translates into not only greater performance but also higher retention. Lisa McQueen serves as the head of sales for Sandata , a leading software service company for Medicaid providers and payers that is a portfolio company of Accel-KKR. INVEST IN YOUR SALESPEOPLE WHERE IT COUNTS.

Travel 36

Travel Hiring Face-to-face Lead Rank 36

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. Ergo, customer service training software is your new best friend. This is where we circle back to that customer service training software. But let’s back things up for a second.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Lessonly

FEBRUARY 25, 2020

Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. Do Better Work with Lessonly’s Mobile Training Software. She is passionate about the ways to improve customer experience and boost B2B marketing.

Benefit 48

Benefit Training Face-to-face Promotion 48

SocialSellinator

AUGUST 10, 2023

Personalized Customer Experience : Advanced technology platforms and data-driven insights allow brands to tailor their marketing solutions, creating a personalized customer experience that can significantly increase retention and sales. This personal touch can enhance customer retention and lead to increased sales.

Paid Content 80

Paid Content Webinar Metrics Strategy Marketing 80

Customer Centric Selling

APRIL 8, 2015

Sharing best practices in software development. While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc. Sign-up NOW for the next open workshop coming May 5-8 in Boston. They were calling on IT with a focus on: Increasing developer productivity.

Hiring 40

Hiring Enterprise Enterprise Churn 40

Customer Centric Selling

MARCH 17, 2016

Firms measure success in different ways, including revenue growth, profitability, customer retention, and loyalty. Software firms struggle the most in all three KPI categories. Take a look at the sales training workshops available to get started and improve sales performance. Need some help to increase sales?

Vendor 40

Vendor Loyalty Case Study Government 40

Lessonly

MARCH 1, 2021

Not all learning situations work for everyone’s knowledge retention, so by giving people the choice to take it on their own terms, there’s a greater chance that the training is going to stick. Check out some online training software reviews or watch this preview. How to Use Online Sales Training to Expand + Improve Sales Skills.

Selling Skills 26

Selling Skills Training Motivation Up-Sell 26

Sales Hacker

DECEMBER 18, 2019

2020 will be ripe with new tools to boost customer retention and customer relationships , so keep an eye out. #5: Events, conferences, and enablement workshops will play a big role in helping people get all the juice they can from their existing tools. 5: Vendors that double down on enablement will pull ahead.

Vendor 52

Vendor Trends Top of Funnel Ideal Customer Profile 52

LeadFuze

JUNE 7, 2021

Sales training programs are important because they can help increase sales, retention, and revenue. Online self-paced training programs are going to overtake the traditional workshops that have been offered to people in the past. Why are Sales Training Programs Important. You will see the rise of individualized training.

Training 52

Training Hiring Trends Retention 52