3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.

5 Ways To Ensure Better Employee Retention

criteria for success

This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. The process of finding and interviewing candidates to single out the best employee is long and arduous.

[VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters)

DiscoverOrg Sales

Morale is the best indicator of retention on a sales team. And retention is a serious issue. Considering ramp-up time is 3+ months for new SDRs … well, let’s just say if it seems like you’re spending a LOT of time training newbies these days, you’re not imagining it.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?

7 Must-Have Automated Documents for Sales Success

What process and training changes will be required? retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?

The Customer Success experiment: How focusing on long-term value solved our retention problem


The problem that inspired my next steps was that renewals between 10 months and one year were dropping below 100% MRR retention. Meeting: We discuss the five trending pillars for long-term health: data migration, pipeline customization, team training, integrations, and team structure.

How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

Keith Rosen

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

Improve retention by breaking the sophomore/junior-year curse

Sales and Marketing Management

Three problems arise: First, revenue production stops in year two while a replacement (“Rep B”) is hired and trained. and its link to retention and revenue?—?77 Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group.

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one.

What About Sales Person Retention?

Partners in Excellence

Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention.

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

Lori Richardson is recognized as one of the “Top 25 Sales Influencers for 2013″ and one of “20 Women to Watch in Sales Lead Management for 2013″ Lori speaks, writes, trains, and consults with inside and outbound sellers in technology and services companies.

The ROI of Boosting Sales Rep Retention and Engagement with Better Sales Learning


Sixth in a series of posts about the ROI of sales training. Most sales training ROI assessments stick to the basics: cost savings and revenue growth. But sales training and sales training technology investments deliver two additional types of return that are often overlooked.

Better Knowledge Retention Using Multimodal Learning for Sales


Want your team to remember and utilize more of what they learn from sales training? Engaging multiple senses in the act of learning improves knowledge retention. So why don’t sales training and enablement pros use it more?

Animation in Sales Training

The Digital Sales Institute

Animation in sales training is a superb method to deliver online sales training programs. The use of animations and whiteboard animation in the delivery of sales training programs and courses is proving successful as it can re-create that educational feel.

Online Sales Training Platform

The Digital Sales Institute

The use of an online sales training platform can have multiple benefits within any sales organization. Due to time pressure, cost and changing learning preferences, classroom-based or day long sales training is becoming obsolete. Online sales training platform.

Make Your Sales Training a Big Success


Technology has transformed the way we sell — so it’s time that technology changes the way we approach sales training, too. Most Organizations Get Sales Training Wrong. Effective Sales Training is Dynamic. But training can’t stop there.

Accelerating Sales Training & Coaching Adoption with Brainshark

Smart Selling Tools

Accelerating Sales Training & Coaching Adoption with Brainshark. Getting reps to engage with sales training and coaching has always been a huge challenge. How democratizing training content creation can lead to improved rep adoption.

Why Your Sales Training Is Doomed To Fail

Anthony Iannarino

Sales Managers and Sales Leaders often complain about the lack of effectiveness of their effort to train their salespeople. They say, “We tried this training, and it didn’t work.” Here is why sales training is doomed to fail and how to get a better result.

Sales Training Online

The Digital Sales Institute

Sales training online can transform the delivery of sales training programs to a greater number of sales people to boost sales performance in the short to medium term. Sales Training Online. Sales training online is also very useful as sales skill reinforcement solution.

Memorable sales training drives performance


Organizations need to train their employees all the time, but salespeople too often forget what they learn. Billions of dollars spent on training programs go to waste and work continues as normal. Creating more memorable training programs is a must. Training & Certification

What Do George Jetson and High Yield Training Programs Have in Common?

Shari Levitin

Utilizing these 3 strategies when creating your training program will improve retention in trainees dramatically and ensure your team has the tools they need to succeed and grow the bottom line! The post What Do George Jetson and High Yield Training Programs Have in Common?

What Do George Jetson and High Yield Training Programs Have in Common?

Shari Levitin

Utilizing these 3 strategies when creating your training program will improve retention in trainees dramatically and ensure your team has the tools they need to succeed and grow the bottom line! The post What Do George Jetson and High Yield Training Programs Have in Common?

Driving Team Performance: Why Offboarding is Just as Important as Onboarding

Sales Benchmark Index

According to SBI research, HR leaders and their teams spend 8x more time creating, implementing, and administering onboarding programs compared to offboarding programs. Onboarding programs are no doubt essential to an employee’s ramp time and continued success at the company.

Is Your Strategy Suffering from Mismatched Talent?

Sales Benchmark Index

Today’s topic is how to attract, train and retain talent. Corporate Strategy Video micromarkets non-metropolitan markets secondary markets talent acquisition talent attraction talent retention talent training

Social Selling Training Course

The Digital Sales Institute

What are the benefits of undertaking a social selling training course and what can a salesperson expect to learn? The Social Selling Training Course. The post Social Selling Training Course appeared first on Online Sales Training Courses.

Benefits of Online Sales Training

The Digital Sales Institute

The benefits of online sales training can be narrowed down to a number of key areas. These include automating the sales training process, minimizing time away from job, controlling disruption and in reducing sales training costs. Benefits of online sales training.

Top gun sales training

Sales Training Connection

Sales Training. Leading companies engaged in major sales in the B2B market have crossed the Rubicon when it comes to sales training. As a result of this trend sales training is becoming more important and is taking on some new looks. Retention.

Employees respond to video training


Today’s tech-savvy employees don’t want to sit through hours of meetings and look at pages of handouts for onboarding and skills training. Instead, video is the ideal way to train your new and existing employees. Videos cost less than on-site training.

How To Find Out Why Your Client Is Leaving

MTD Sales Training

MTD Sales Training | Sales Blog | Image courtesy of Big Stock Photo. The post How To Find Out Why Your Client Is Leaving appeared first on MTD Sales Training. Customer/Client Retention client retention

New Hire Training for Salespeople: The Ultimate Guide

Hubspot Sales

Below is a guide to accelerated ramp-up time for your salespeople (along with some examples of how HubSpot trains their salespeople). When you're creating a new-hire training plan, remember a few things : Keep your training plan personalized, because no two reps are the same.

The 3 C’s Needed to Achieve Your Sales Training Goals

Smart Selling Tools

The3 C’s Needed to Achieve Your Sales Training Goals. That’s why I was honored to take part in a recent chat with Bob Kelly, the founder and chairman of the Sales Management Association , where we discussed SMA’s latest research on Emerging Practices in Sales Training and Development.

6 Ways to Make Your Sales Training Effective


If you consider sales training to be the first of several steps toward boosting profits, it’s easy to see why it’s such a crucial investment. Ready to amp up your sales training results? 1) Use data-driven tools to determine what training is needed.

Sales training stickiness – doubling back

Sales Training Connection

Sales training stickiness. Sales training and “stickiness” – two phrases often heard in the same breath when talking with VPs of Sales and Sales Training Directors. The reinforcement discussion is all about what to do “after” sales training to increase stickiness.

How to Design a Fast Ramp Training Program

Sales Benchmark Index

Step 2: Identify Training Needs and the Training Program. And deliver them in a manner that ensures retention and adoption. Your training program should incorporate different modalities, topics and methods. Training Methods: Role plays: Repetition leads to retention.

How to Take the “Snore” Out of Sales Training

Sales Benchmark Index

It is so compelling, yet your sales training class did not grasp it. This post is about the importance of sales training fundamentals. The best sales training content is forgotten without memorable delivery. Keep the program interactive during the entire training session.

Are You Ignoring Attitude in Your Sales Training?

Increase Sales

Having experienced numerous sales training programs in my previous life, not one of them really explored positive attitude in the learning engagement. Unfortunately, many sales training programs do not recognize this linkage and only further the disconnect.

Sales Training Is Not Just for Big Business – Part 05

Increase Sales

Even mid-size to small businesses can locate good sales training that meets their needs. Realizing training must be a continuum with development and then coaching the next steps. Investing time to find the right person such as a sales coach, business coach or sales training consultant.

Are You Being Honest as to Why You Want Sales Training?

Increase Sales

In the US, sales training is big, buck business. Yet as Rain Group and others have also shared, up to 90% of all sales training fails. I continue to sit back in amazement because the real reason behind “I want sales training” is ignored.

How Relevant is Ebbinghaus’ Forgetting Curve for Sales Training Success?

The Ultimate Sales Executive Resource

An important advice for your sales trainings to have a lasting impact is: “Do not look at it as an event, but as a process” This process consist in essence of periodical reinforcements and refreshers of the taught materials after the initial event. With a first review one day after the initial learning, it will take 2 days until the retention level has dropped to the same level reached 1 day after the initial learning. Sales Training