article thumbnail

Digging Into Customer Churn Data: A Guide to Better Retention

Zoominfo

That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. You probably already know what churn is, but as a refresher, here is how you calculate your churn rate: This number acts as the basis for building your customer attrition and retention strategies. The Next Steps in Reducing Churn.

Churn 173
article thumbnail

Webinar: Supercharged Account Planning

Janek Performance Group

It helps organizations recognize opportunities, improve customer satisfaction, boost customer retention, and provide a roadmap for continued success. For all this and more, watch the recording below: The post Webinar: Supercharged Account Planning first appeared on Janek Performance Group.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digging Into Customer Churn Data: A Guide to Better Retention

Zoominfo

That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. You probably already know what churn is, but as a refresher, here is how you calculate your churn rate: This number acts as the basis for building your customer attrition and retention strategies.

Churn 130
article thumbnail

Are You a Trusted Client Retention Specialist or a Generalist?

Babette Ten Haken

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. By now, you are virtual webinar- and seminar-saturated.

Retention 134
article thumbnail

Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.

article thumbnail

Why a Chief Customer Officer Is the CEO’s Key to Customer Retention

SBI Growth

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

Retention 187
article thumbnail

26 CRM Techniques and Strategies for Customer Retention

Cience

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk. Companies that neglect retention do so at their own risk. Customer Retention Strategies.