A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.

Customer Retention Strategy or Customer Churn Strategy?

Babette Ten Haken

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness?

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Communication Disconnects negatively impact Customer Retention

Babette Ten Haken

Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story.

Difficult Customers? Read this Customer Retention Blog Review.

Babette Ten Haken

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review.

3 Common Scenarios scream for Innovative Customer Retention

Babette Ten Haken

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?

Why Your Employees are confused about their Customer Retention Roles

Babette Ten Haken

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?

Why do Organizations have Competing Customer Retention Cultures?

Babette Ten Haken

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures?

It’s time to replace your next team meeting with a customer appreciation workshop

RingDNA

It’s time to replace your next team meeting with a customer appreciation workshop Customer appreciation is taken seriously at every company, yet is still probably underinvested at every company. The post It’s time to replace your next team meeting with a customer appreciation workshop appeared first on RingDNA Inside Sales Software & Enterprise Telephony for Salesforce. Inside Sales Sales Best Practices Sales Coaching B2B sales customer retention customer success

One Millimeter Mindset™ 2018 Customer Retention Blog Review

Babette Ten Haken

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process.

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Thus, you create a strong foundation for client retention.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?

How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?

Why Your Post Sale Teams really own Customer Retention

Babette Ten Haken

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Looking for a dynamic speaker and workshops for your next program, meeting or event?

Are Experience Conflicts sabotaging Our Customer Retention Strategy?

Babette Ten Haken

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability.

One Millimeter Mindset Customer Retention Blog Posts 2017

Babette Ten Haken

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. Are You practicing Wagon Circling Customer Retention?

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

3 Ways to pivot Customer Retention Pain into Business Success

Babette Ten Haken

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. Playbook Bonus: Discover the Top 5 Negative Customer Retention Scenarios responsible for customer retention pain.

Why Customer Micro Experience Specialists impact Customer Retention

Babette Ten Haken

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Will Customers evaluate Your Storytelling Credibility?

Babette Ten Haken

Compelling storytelling fuels customer retention. After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. Engage me to speak or conduct a workshop at your next corporate or association event.

Do You have a bright shiny Client Retention Strategy?

Babette Ten Haken

A bright shiny client retention strategy treats existing clients like the solidly and brightly shining golden treasure they are. Consider, then, how many opportunities your organization has to ignore or forget about your client retention base.

6 Professional Development Targets to Hit Each Month

Babette Ten Haken

Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development.

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Retaining Customers requires All Hands on Deck

Babette Ten Haken

That is such an outdated customer retention model. In this model, customer retention becomes a linear tug-of-war, instead of a cross-functional collaboration of aggregated organizational resources. . Again, so the customer “fits” into the organization’s customer retention model.

A Workforce Profitability Strategy gives Employees Permission to Shine

Babette Ten Haken

When I present workshops and speaking programs to organizations and associations, like yours, one theme continuously presents itself: a departmental staff’s ability to efficiently multi-task, or not. Babette Ten Haken is a business growth and customer retention specialist.

What Type of Professional Legacy are You creating?

Babette Ten Haken

Let alone experiences leading to customer success and customer retention? I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Ever consider the type of professional legacy you create?

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Why Your Soft Skills Scorecard impedes Your Professional Success

Babette Ten Haken

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Babette Ten Haken is a professional speaker specializing in customer retention. If your colleagues and clients gave you a soft skills scorecard, how would they rate you?

Artificial Customer Conversations beget Artificial Customer Experiences

Babette Ten Haken

Engage me to speak or conduct a keynote speaking program and/or workshop at your next corporate or association event. Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations?

Stakeholder Someones are doing the Selling in Your Organization

Babette Ten Haken

Your organization’s and your clients’ A customer acquisition and retention ecosystem exists. These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. I have news for you.

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How are You reinforcing Business Growth Status Quo?

Babette Ten Haken

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Business growth status quo happens. When you take your eye off the top and bottom lines because things appear to be going well. Or, are they? Really?

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To retain Your Customers retain Your Employees First

Babette Ten Haken

Do you retain employees as a critical part of your customer retention strategy? Do I need to tell you I had one of the highest customer retention rates, year over year? In order to create the aggregated and impactful customer experiences which drive customer retention.

3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow.

Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

The types of experiences which fuel customer success and customer retention. Looking for a dynamic speaker on customer experience, collaboration and customer retention? Then take a look at my latest speaking programs and workshops. .

Why Our Professional Spiel falls short on Credibility and Buy In

Babette Ten Haken

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. No matter where we sit around the business table, we sling our professional spiel. Our buzz words, our technical words, our “I’m part of The Club” words.

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3 Reasons Storytelling Skepticism creates Decision Making Mistrust

Babette Ten Haken

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. When storytelling skepticism creates decision making mistrust, your storytelling strategy falls short of convincing customers to do business with you.

Reviving the Value of Association Chapter Member Experience

Babette Ten Haken

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. A valuable association chapter member experience is the lifeblood of an association chapter.

Collaborative Revenue Generation is Everyone’s Job Function

Babette Ten Haken

Consider that each employee touches some aspect of the customer acquisition and retention process. I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory.

3 Reasons why Post Sale Execution Experience Succeeds or Fails

Babette Ten Haken

Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Post sale execution experience makes or breaks customer experiences.

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It’s too early to worry about retaining Customers, isn’t it?

Babette Ten Haken

Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention experience starts long before that customer is acquired.

Why Collaborative Storytelling is Profitable Storytelling

Babette Ten Haken

Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Even when our clients actually tell us their stories during acquisition, implementation and retention.

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Do Flight Risk Employees gamble with Customer Experience Strategy?

Babette Ten Haken

As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. Why place your customer experience and customer retention strategies at the mercy of flighty employees?