11 Insanely Effective SaaS Sales Secrets Right From The Salesforce Playbook


However, according to a 2010 Customer Experience Report by RightNow (acquired by Oracle in 2011) and Harris Interactive, 82% of customers surveyed abandoned a company because of bad customer service. What’s the secret to succeeding in SaaS sales? It’s a question I’m asked a lot, so keep reading to find out more. RELATED: Enterprise-Class SaaS: Stability, Security, Reliability. In this article: Jim Steele’s Strategies to Improve Sales Teams for Better Results.