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Enterprise Software Chronicles: A synthesis of the rapidly evolving customer technology landscape

Brian Vellmure

The following applications have been acquired in recent years to fill the functional requirements in a rapidly evolving business landscape that places a higher focus on data & analytics, social, and customer experience, respectively: RightNow – Customer Service.

Would You Pay for Better Customer Service? - Think customers: The.

The 1to1 Media Blog

RightNow Customer Experience Blog. RightNow Technologies has released the results of the companys annual Customer Experience Impact (CEI) Report, which shows that delivering exceptional customer experiences is essential for brand growth and competitive differentiation. The report, conducted online by Harris Interactive on behalf of RightNow, interviewed 2,291 U.S. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise.

Brent's Social CRM Blog: RightNow's Dave Vap on the HiveLive.

Social CRM

RightNows Dave Vap on the HiveLive Acquisitions Impact on Social CRM. Im headed out to Colorado Springs to check out the RightNow Technologies user conference. Its my first time going to a RightNow event so Im curious to see what takes place there. One of the folks I hope to catch up to is Dave Vap - RightNows VP of Products. Technorati : hivelive , rightnow , social crm. Del.icio.us : hivelive , rightnow , social crm. rightnow technologies.

How SaaS Metrics can help you Drive Explosive Growth like Salesforce.com

The Sales Insider

This industry has been led by companies such as Salesforce.com, SuccessFactors and RightNow Technologies (the latter two recently acquired by SAP and Oracle, respectively). Software as a Service (SaaS) is a relatively new but thriving industry. Much of their success can be attributed to Read more. Execution KPI - Key Performance Indicators Performance Reporting SaaS KPI

How Social Technologies Contribute to a Better Customer Experience

Brian Vellmure

A recent study by RightNow concluded that 86% of consumers would pay more for a better customer experience , and 89% of consumers began doing business with a competitor following a poor customer experience. This post is on behalf of the CIO Collaboration Network and Avaya.

Is Automation Killing the "Social" in Social Media? - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: CRM Evolution 2011: My Journey From.

Social CRM

Anyway, that really threw me off, so much so that when RightNow’s John Perez saw me and invited me to grab a bite to eat, I said yes.  Anyway, that really threw me off, so much so that when RightNow’s John Perez saw me and invited me to grab a bite to eat, I said yes. 

Brent's Social CRM Blog: Goodbye Assistly, Hello Desk.com

Social CRM

rightnow technologies. Brents Social CRM Blog. Social Blog Carnival: Getting the 411 on Social ROI | Main. What Can We Learn From This Year’s Holiday Season? ». January 31, 2012. Goodbye Assistly, Hello Desk.com. Just as the CRM Idol judges (Paul Greenberg, Denis Pombriant, Jesus Hoyos, Esteban Kolsky and yours truly) were ready announce the four finalists for the Americas award, another announcement beat us to the punch. 

Brent's Social CRM Blog: Best One-on-One Conversations of 2011.

Social CRM

Greg Gianforte : Founder of RightNow Technologies. Greg Gianforte : Founder of RightNow Technologies. rightnow technologies. Brents Social CRM Blog. Will you be on the ISH List This Year? CRM-Ish List That Is. Main. | The Cloud, The Drugstore and The Social Customer ». December 21, 2010. Best One-on-One Conversations of 2011: Social CRM, Entrepreneurship and Connecting with Real Influencers.

Improve, Transform, or Sustain: What's Your Path to a Better.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: Details on How You Can Win the 2011.

Social CRM

rightnow technologies. Brents Social CRM Blog. 2011 Small Business Technology Kick-Start Giveaway Just Went Mobile | Main. | As the Social CRM World Evolves: Your Guess Is Better Than Mine…. ». December 13, 2010. Details on How You Can Win the 2011 Small Business Technology Kick-start Package Featuring the HP ProBook 4425s. Thanks to everyone who has spread the word about the Kick-start package.

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Can You Outsource Customer Experience? - Think customers: The.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

10 Steps Toward Effective Social Media Marketing - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

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Brent's Social CRM Blog: Social CRM Mainstreaming Continues.

Social CRM

rightnow technologies. Brents Social CRM Blog. « The Cloud, The Drugstore and The Social Customer | Main. Zuoras Tien Tzuo Discusses Life in the Subscription Economy ». February 03, 2011. Social CRM Mainstreaming Continues With Hearsay. I just finished up doing some "judge work" for this years Gartner/ 1to1 Media CRM Excellence Awards in the category of Social Engagement.

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Brent's Social CRM Blog: Zuora's Tien Tzuo Discusses Life in the.

Social CRM

rightnow technologies. Brents Social CRM Blog. Social CRM Mainstreaming Continues With Hearsay | Main. Google, Salesforce.com and Sequoia invest $32M in HubSpot ». February 04, 2011. Zuoras Tien Tzuo Discusses Life in the Subscription Economy.

The Missing Link in Customer Centricity: An Engaged and.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

5 Essentials for Voice of the Customer Success - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

"Expectation Matching" Builds Long-Term Customer Loyalty - Think.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: Google Gets a G+ For Its Latest Social.

Social CRM

rightnow technologies. Brents Social CRM Blog. Enterprise 2.0 – What a Difference 2 Years Makes | Main. | 5 Reasons to Attend This Year’s Moving Your Business Forward Event on July 19th ». July 04, 2011. Google Gets a G+ For Its Latest Social Networking Efforts.

When Does the "Customer" Experience Begin? - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Ensuring Employee Satisfaction Impacts Customer Experience.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: Google, Salesforce.com and Sequoia.

Social CRM

rightnow technologies. Brents Social CRM Blog. Zuoras Tien Tzuo Discusses Life in the Subscription Economy | Main. | Yo Dog, Do You Have What It Takes to be the First CRM Idol? ». March 08, 2011. Google, Salesforce.com and Sequoia invest $32M in HubSpot. I was recently interviewed by Lauren Carlson of Software Advice for a piece she was writing about whether Google will directly enter the CRM market. 

Tesco Looks to Actual People to Improve the Customer Experience.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

5 Ways to Deliver Social-Friendly Customer Service: by.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Blog Carnival: Calculating the ROI of Social Media - Think.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Customer Experience Excellence Is Exceedingly Rare - Think.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

What's the Secret to Customer-Centric Success? - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

The Rise of the Data-Driven CMO - Think customers: The 1to1 Blog

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: Chris Bucholtz is Ready to Turn CRM.

Social CRM

rightnow technologies. Brents Social CRM Blog. « Yo Dog, Do You Have What It Takes to be the First CRM Idol? Ramon Ray Discusses The Potential of Microsoft & Skype, And HIs First Month Using Google Chromebook ». May 24, 2011. Chris Bucholtz is Ready to Turn CRM Inside-Out. Martin Schneider was the driving force behind one of the best CRM blogs out there – CRM Outsiders. 

Top 10 Marketing Trends for 2012 - Think customers: The 1to1 Blog

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

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Unstructured Data is the Elephant in the Room - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: Amazon is on Fire, But Kindle Isn't Prime.

Social CRM

rightnow technologies. Brents Social CRM Blog. « It’s Time to Put the ISH back in CRM…OK I Definitely Need to Explain This… | Main. | One on One Back Story: Phil Fernandez of Marketo ». November 17, 2011. Amazon is on Fire, But Kindle Isnt Prime Reason They are the Company to Watch in 2012. I've been playing with my new Kindle Fire for the past 24 hours, and I have to say it's a nice little device. The display is nice and crisp.

Video 15

Brent's Social CRM Blog: Is Your Midsize Business Ready to.

Social CRM

rightnow technologies. Brents Social CRM Blog. Swimming with the Smarter Customer: The Speedo International Story | Main. February 27, 2012. Is Your Midsize Business Ready to Change Before You Have To? Gearing Up for the New Marketing.

Five Questions For Social Media Success - Think customers: The.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

How Social a Social Customer Are You? - Think customers: The.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

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The Key Characteristics of the Successful CCO - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: Hearsay Social Integrates Campaigns.

Social CRM

rightnow technologies. Brents Social CRM Blog. « 5 Reasons to Attend This Year’s Moving Your Business Forward Event on July 19th | Main. | CRM Evolution 2011: My Journey From Rags to Riches in 3 Days ». July 28, 2011. Hearsay Social Integrates Campaigns, Goes Rogue and Raises $18 Million. It’s only been about six months since I was introduced to Hearsay Social by co-founder Clara Shih , who is also the author of The Facebook Era.

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Get Schooled on Customer Engagement - Think customers: The.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Dell's Three-Pronged Approach to Social Media - Think customers.

The 1to1 Media Blog

RightNow Customer Experience Blog. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles.

Brent's Social CRM Blog: New Study Says Customers Think.

Social CRM

rightnow technologies. Brents Social CRM Blog. Becoming a Smarter Customer | Main. | Are You Ready? Transforming Your Business for the Smarter Customer ». November 03, 2011. New Study Says Customers Think Companies Don’t Give a Damn About Their Time…Just Their Money. OK I'm using a bit of hyperbole, but. The folks at TOA Technologies gave me a sneak peak at a study they just released this morning. 

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