The Evolution of CRM: What’s Next?
Miller Heiman Group
OCTOBER 1, 2018
The new look, tone and user experience reflect our commitment to our roots in sales, service and research, while recognizing our evolution into technology and analytics. While we’ve been a leader in the sales training realm for decades, the concept of CRM has been around even longer. The physical nature of the Rolodex mirrored the personalized sales attitudes of the era; a handshake or a slap on the back told a client you cared about them. Sales Technology