Welcome to the New SugarCRM!


Many of you are already seeing benefits – not just in sales, but the way you go to market and can offer additional value. These solutions address the needs of the three organizations that drive customer experience – marketing, sales, and support. Sugar Sell – The award-winning sales automation solution renowned for its intuitive user interface, extensibility, and formerly Sugar Enterprise. The post Welcome to the New SugarCRM! appeared first on SugarCRM.

SugarCRM’s Winter ‘18 Release Has Arrived


At SugarCRM, we’ve held a strong belief that the high-quality and efficient experience that consumers enjoy on their phones, tablets and laptops needs to replace the legacy designs of enterprise applications.

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The World has Changed! …And SugarCRM is Changing With It


SugarCRM chief product officer, Rich Green, also gave an inspiring talk about practical realities of building a culture of innovation within your company. …And SugarCRM is Changing With It appeared first on Get your daily dose of Sugar.

New software, updates and features are helping SugarCRM stay ahead of the game


The introduction of quotes configuration means that tasks like modifying the layout and content in quotes is easier than ever before, requiring only a few clicks to create highly attractive and relevant sales quotes for your business. Finally, we’re excited to announce some of the new features users can expect in December from SugarCRM Hint – the flagship application of our Relationship Intelligence product line. CRM SugarCRM New Release Sugar

Sugar Integrate—Embracing the Next Level of SugarCRM’s CX Platform


At SugarCRM, we realized that integration was a key element missing from many CRMs and wanted to expand on the open API behind our CRM, Sugar Sell, to serve customers more fully and enhance our customer experience solutions platform.

Webinar Replay: SugarCRM® Acquisition of Salesfusion – What it Means for You


SugarCRM has acquired marketing automation innovator Salesfusion. Watch the replay to learn more about: Sales, support, service and management for both products Differences in both standalone products and the combined solution Plans to accelerate integration of the solutions Building new capabilities that deliver a unique and compelling competitive advantage for you. CRM Customer Engagement Customer Experience Salesfusion SugarCRM

How SugarCRM’s Winter ‘19 release delves deeper into the future of customer relationship management


At SugarCRM we’ve always focused on helping our customers to develop better business relationships. It’s an approach we take ourselves here at SugarCRM, with the habits, feedback and insight of our customers helping to drive our latest innovation with the launch of our Winter ‘19 release, which represents another step forward for our already industry-leading CRM application. CPQ and Sales Efficiency. When it comes to business success, understanding customers is key.

Extend the Value of SugarCRM with CTI and Cloud Call Center Solutions


As a result, organizations are eager to adopt solutions which break the traditionally siloed approach to marketing, sales, and customer service. Whether it’s a sales and marketing campaign or optimization of your human resources in customer support, 3CLogic enables a full suite of cloud call center features (CTI, ACD, IVR, click-to-call, predictive dialing, SMS, skills-based routing, text-to-speech, self-service, integrated reporting and analytics, etc.)

Time To Get Organized!

Engage Selling

Let’s make a distinction – being organized in sales doesn’t mean having a spotless office with perfect stacks of paper and a strategically placed hand sanitizer beside your computer.

CRM Blueprint Series: Sales Automation Webinar Recap


This edition focused on the core tenets of a modern sales automation solution. In the webinar, we discussed how important it is to offer highly usable sales software to your reps. CRM SugarCRM CRM Blueprint Spring '19 webinar

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Why Your Sales Team Isn´t Using Your CRM


A CRM can skyrocket sales and build solid long-term customer relationships. Understanding and overcoming employee disapprobation is key to changing mind sets and improving the sales team´s user adoption. The CRM is not aligned with your sales process.

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What Makes Sales & Marketing Alignment So Powerful


Sales and marketing are two very different areas of business; however, both are essential for the success of your company. While marketers are working on generating and nurturing high-quality leads, sales reps are working hard to close deals. CRM Customer Experience SugarCRM

Do I Need to Hire a Full Time Administrator for SugarCRM?


Once your CRM consultants and software salesperson have delivered their respective terms of engagement, the one person that you are left with to make inevitable and necessary adjustments to your CRM system is your SugarCRM administrator. A SugarCRM administrator will know how to use many advanced features that just aren’t commonly utilized by the average end user. A SugarCRM administrator does more than just regular updates.

Smarketing – The Collaboration Between Marketing Automation And CRM


Sales and Marketing ultimately have the same end goal: for sales to see what marketing has sent to nurture a lead, and how the contact has responded. Marketing can identify web visitors and what they’ve been looking at to inform sales engagement.

New Sugar – From CRM to CX?


Already this year, you have seen Sugar acquire Collabspot for no touch email integration, release Sugar 9 for faster sales and customer service collaboration and just this week, acquire Salesfusion for integrated marketing automation. Technology is getting faster, and easier to use.

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It’s Awards Season


Not to be outdone by another awards show happening this weekend that you may have heard about, SugarCRM announced the winners of its fiscal year 2018 global partner awards last week at the company’s annual sales kick off (SKO) event in Sorrento, Italy. For the past nine years, SugarCRM has recognized the leadership and achievements of its partner community through a series of partner awards. SugarCRM

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Webinar Replay: CRM Blueprint Series – Sales and Marketing Alignment


In this edition, we delved into the importance of creating a tightly aligned marketing and sales funnel. We were joined by Jana Ferguson, director of professional services at SugarCRM via our latest and exciting acquisition of Salesfusion.

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Sugar Sweetens Tyson Foods’ Recipe for Success


Building on its existing $39B per year success, the company wanted to further develop the B2C arm of the business as part of its sales outreach, which sparked a search for the right CRM platform to support their ambition. And that’s where SugarCRM came in.

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Top Five Reasons Why Sugar 5-Seat Edition is the Best Small Business CRM


CRM is an essential tool for Sales and Marketing teams of any business. SugarCRM has a solution. Sugar 5 Seat Edition is a complete Sales and Marketing platform: Sugar offers a full range of CRM tools for small businesses. CRM SugarCRM

Why We Innovate? Nine out of Ten Dentists Agree…


By Zachariah Sprackett, SVP, DevOps at SugarCRM. There’s so much the whole team at SugarCRM has accomplished during the last 12 months that I’d love to tell you about. CRM SugarCRM Technology cloud Innovation

CRM and Human Resources: It’s All About People


A great one takes it even further, and considers the entire journey, until you arrive at the intended destination—the sale and a happy customer. CRM CRM Success Customer Experience Engagement SugarCRMFundamentally, a CRM platform is about people.

Fifteen Reasons for Fifteen Years: Why W-Systems Loves Sugar


June 1st marked the 15-year anniversary of SugarCRM, so we have dedicated the month to reminiscing on our experience alongside Sugar. Below you’ll find 15 reasons why we love Sugar featuring some of our employees from sales, professional services, development, support, and marketing.

Big News! Salesfusion is Now Part of Sugar (Three Big Advantages for You)


Sugar is laser focused on empowering marketing, sales and services teams with the tools they need to be more productive and profitable. CRM Customer Experience SugarCRMHave you heard? The world is close to capturing 1.7

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Introducing SugarBPM™


A growing sales force means more complexity in getting the right leads to the right reps. SugarBPM offers SugarCRM customers a set of capabilities for process automation in Sugar. Think about the manual processes your sales and service reps perform on a day-to-day basis.

Finding Value in Your CRM


Smarter selling Increase sales conversions by 300% (Cloudwave). More accessibility to data A CRM is a single source of truth and shortens the sales cycle. SugarCRM provides an SLA for response time; there is no fee for phone support.

DocuSign Signature with Sugar Makes Life Easy


Grow your business efficiently by digitizing legal documents, sales agreements, HR forms, and more Close deals faster Reduce errors and improve compliance Streamline workflow processes Customization opportunities. CRM Customer Experience Digital Transformation SugarCRM Technology

Increase Productivity with Actionable Insights in Hint 5.1


Our next version SugarCRM Hint 5.1 Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. is now generally available!

A Blueprint for CRM Success: Additional Insights and Replay Available


How do they fit in into CRM solution and SugarCRM? At SugarCRM, we have lots of retail chains doing just that – leveraging the flexibility and scalability of Sugar to manage lots of customer data points to drive loyalty and better point of sale experiences.

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Sugar Market: Your End-to-End Marketing Automation Platform


Additionally, companies with marketing automation see an average of 60% higher lead-to-sale conversion rates. SugarCRM offers an all-in-one marketing automation platform – Sugar Market. Automated email campaigns save time and help in optimizing your sales funnel.

How to Influence Sales Cycle Length


In an earlier post on the topic of Sales Velocity, I covered an important and overarching success metric that focuses one thing: How much revenue can you expect to bring in each day? The Sales Velocity equation looks at four things: 1) number of opportunities in pipe, 2) average opportunity value, 3) historical percentage win-rate and 4) average length of sales cycle. In this post, I’ll dive deeper into the latter: average length of sales cycle.

Simplifying Your To-Do List


SugarCRM is a fantastic tool that helps to collect and manage all your customer data. This may be the status of a task or a meeting address with an active link to Google Maps, a sales stage of opportunity or its total amount.

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The Best Customers are Recurring Customers


At SugarCRM, we call this idea “the recurring customer.” When you harness that loyalty and advocacy, even go so far as to build it into the DNA of your business, you build a very different business model compared to legacy businesses that just focus on “one and done” sales.

Webinar Replay: Transforming Customer Relationships


Trevor McSwain, regional sales manager with Tetley Harris, was a leading force in the company’s decision not just to adopt a CRM system, but to choose Sugar as their system of choice. Joining us was Garrett Hogan, VP of Customer Experience at SugarCRM Elite Partner Brainsell. Garrett and the Brainsell team were instrumental in guiding Tetley Harris through their sales transformation initiative. CRM CRM Success SugarCRM Brainsell CRm adoption Tetley Harris

What You Need to Know About CRM Marketing and Marketing Automation in 2019


It’s certainly an exciting time to work in Marketing and Sales. They don’t want a sales call. . As more and more companies are discovering, it’s not just the line between Marketing and Sales that’s blurring. As the system typically used by Sales, customer relationship management (CRM) software has traditionally served as the hub for sales activities. This is when the contact is automatically passed on to your CRM so a sales rep knows to reach out. .

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Leveraging the Sugar Mobile SDK – Four Awesome Customizations


Here’s a look at the features that are present in SugarCRM Mobile 7 that make it a cut above the rest. This is an amazing new functionality that is worth its weight in gold for sales departments. CRM CRM Success Customer Experience Engagement Mobile CRM SugarCRM Technology

How to Craft a Perfect Survey for Maximum Response Rates


But for you, their responses are crucial in achieving your sales targets. This is even more reason to use the SugarCRM survey tool, which offers GDPR-compliant survey forms. This is even more reason to use the SugarCRM survey tool, which offers GDPR-compliant survey forms.

4 Ways CRM Will Improve Your Customer Experience


Having a history of your customer and their interactions with your company allows for you to use that information to forecast and project sales pipeline, provide excellent and timely service, and deliver information that will provide value back to the customer. CRM CRM Success Customer Engagement Customer Experience SugarCRM customer experience

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Four Manufacturing Trends Driving Sales


Here’s our take on the four most important trends driving sales in the manufacturing sector right now. That’s why many manufacturers are now turning to a range of machine learning, predictive analytics, and automation tools to make sense of the numbers and help them turn data into powerful, actionable insights that can be used to predict sales and support needs, manage customer relationships and improve collaboration across the business. CRM CRM Success Manufacturing SugarCRM

Three Reasons We’ve Moved from SugarCon to SugarConnection


And so, without further ado, we’d like to introduce you to SugarConnection: Our all-new event series exclusively for SugarCRM customers. It’s the one time this year when all of SugarCRM will be in the same place. Hyper-focused breakouts and “Ask the Expert” sessions for a deep dive into the latest in marketing automation, sales automation and customer service. The post Three Reasons We’ve Moved from SugarCon to SugarConnection appeared first on SugarCRM.

No-Touch CRM


And you, the buyer, are really in the driver’s seat with so many great SaaS choices to run your sales, marketing and customer service departments. CRM Customer Experience Digital Transformation Engagement Machine Learning Relationship Intelligence SugarCRM Technology User Experience

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