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The Hidden Talent in Your Ranks

Sales and Marketing Management

As such, many companies today are beginning to look with renewed interest at their most readily accessible talent pool when filling open roles: their own employees. Rather than battling for new hires in an uber-competitive job market, smart companies are moving to train and promote from within. According to the U.S.

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From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

Given such a clunky, limited system, it’s a wonder that this method of communication caught on at all. Smart companies saw the possibilities of cyber customer service from the beginning, and jumped right on that bandwagon. It was a huge leap forward for CS-kind, but email was about to be eclipsed by social media.

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Sales is Storytelling. Marketing is Storytelling. Business is Storytelling.

Sales and Marketing Management

David Richards recently joined FluentStream Technologies as product manager of the phone and VoIP system provider. It’s a system that has those who pitch their services sometimes literally checking off boxes. FluentStream sells primarily to government organizations?—?school school districts, municipalities, etc.?—?that

Marketing 207
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The Perils of Piecemeal

Cincom Smart Selling

Smart companies don’t have software initiatives; they have business initiatives that drive software purchases. If each division bought its own technologies (the piecemeal approach), it’d be more difficult to sell since salespeople would have to go to multiple systems to get the information they need. How smart are you?

Scale 48
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Creating A Customer-Centric Strategy

Sell Integrity

The pillars of the organization are the people and systems the make up the different departments and divisions. The foundation is the company’s mission, vision and core values. To do this, the organization must get and keep loyal, profitable customers and loyal, productive employees.

Strategy 117
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26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. There are so many ways to drive and improve customer retention, and a lot of them revolve around a robust customer relationship management system , more commonly known as CRM.

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Smart Selling Visions: Up-Close with Top Revenue Leader Brian Leach, CEO of @unboxedtech

SBI

In everything we create—from our learning management system and custom training content to our m obile sales apps and observation tool —the user experience is ridiculously simple and highly engaging. Brian: Smart companies invest a lot of money in their CRM systems, which are great for storing data.

Up-Sell 50