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From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

Smart companies saw the possibilities of cyber customer service from the beginning, and jumped right on that bandwagon. For the first time in decades, email and live chat support made it possible to quickly and easily communicate with a real person instead of a computerized menu or canned response.

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Inside Sales Growing by Leaps and Bounds

Score More Sales

Smart companies in nearly every industry are building out strong inside sales teams now. email lori@scoremoresales.com | My LinkedIn Profile | twitter | Visit us on google+. The Leadership Summit is a wonderful time to meet up with others passionate about the sales profession, and in particular, the niche of inside sales.

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4 Trends Shaping B2B Marketing in 2011

Pointclear

Follwer her on Twitter @marketingprofs. Most businesses have some kind of social presence or plan to have one: Most have attempted a blog or Facebook page, or have at least peeked at Twitter. What’s the value of social-streaming platforms like Twitter, where your content quickly vaporizes? Wiley, 2011).

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Forget B2B vs. B2C – Long Live B2P Sales & Marketing

Zoominfo

Maersk now has over 63K Twitter followers and 2.45M likes on Facebook. After all, it’s not a business that reaches out to your company for support — it’s a person. As Ann Handley has so rightly said , smart companies lead conversations, not just join them. Do you offer personalized customer service?

B2C 182
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Drowning In Information, But Where’s The Knowledge Or Insight

Partners in Excellence

Daily, I get feeds from all sorts of services, several provide me information and news on people and companies I’m following. Service like LinkedIn keep me updated with activity of people I’m following on LinkedIn, I have my special Twitter groups. I just got my first “SMART Company Brief” from DecisionLink.

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Forget B2B vs. B2C: Long Live B2P Sales & Marketing

Zoominfo

Maersk now has over 63K Twitter followers and 2.45M likes on Facebook. After all, it’s not a business that reaches out to your company for support — it’s a person. As Ann Handley has so rightly said , smart companies lead conversations, not just join them. Do you offer personalized customer service?

B2C 100
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B2B is Dead – Long Live B2P

DiscoverOrg Sales

Maersk now has over 63K Twitter followers and 2.45M likes on Facebook. As Ann Handley has so rightly said , smart companies lead conversations, not just join them. They focus on telling stories that emerge from within its business , such as helping spur a boom in the sale of Kenyan avocados, and where its staff comes from.

B2B 186