New software, updates and features are helping SugarCRM stay ahead of the game


As we continue to remain at the forefront of the CRM industry, we have recently made several major announcements regarding new technology, software and updates. Finally, we’re excited to announce some of the new features users can expect in December from SugarCRM Hint – the flagship application of our Relationship Intelligence product line. The post New software, updates and features are helping SugarCRM stay ahead of the game appeared first on Get your daily dose of Sugar.

CEO Craig Charlton on Why He Can’t Wait to Tell the World About SugarCRM


So when the opportunity to lead SugarCRM into the next stage of growth arose, I’m not exaggerating when I say I jumped at the chance. It’s with great excitement that I join the enterprising team at SugarCRM as CEO. Under Larry Augustin’s leadership over the last decade, SugarCRM has increased revenue 10x and established itself as a leading CRM disruptor. Now, as SugarCRM’s former CEO transitions to his new role as board chairman, we’re entering a new era for the company.

Latency and the Case for Conversational B2B Software


For these reasons and more the SugarCRM engineering team is constantly thinking about and developing more ways to give back more to every Sugar user for every action they take in the system. Stay tuned for some cool announcements, especially at SugarCon 2018… The post Latency and the Case for Conversational B2B Software appeared first on Get your daily dose of Sugar. One of the more popular buzzwords floating around the world of IT these days is “conversational [blank].”

SugarCRM’s Summer 18 release responds to the most important themes in CRM today


At SugarCRM, we have long known that if technology in the workplace looks, feels and intuits like the technology we use at home, it will be more engaging and easier to use, meaning the most benefit can be gained. Once upon a time, CRM software was simply a place to store and access customer data, yet today it can be so much more. Enterprise software should provide the same level of ease and simplicity as consumer apps do and that’s certainly the case here.

CRM Blueprint Series: Sales Automation Webinar Recap


In the webinar, we discussed how important it is to offer highly usable sales software to your reps. So, if you haven’t seen the latest and greatest from SugarCRM, or are currently evaluating new sales tools for your team, be sure to check out the webinar replay here.

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Do I Need to Hire a Full Time Administrator for SugarCRM?


Once your CRM consultants and software salesperson have delivered their respective terms of engagement, the one person that you are left with to make inevitable and necessary adjustments to your CRM system is your SugarCRM administrator. A SugarCRM administrator will know how to use many advanced features that just aren’t commonly utilized by the average end user. A SugarCRM administrator does more than just regular updates.

Keep Your Head in the SugarCloud


By Zachariah Sprackett, VP, Operations at SugarCRM. The benefits of software-as-a-service running in the cloud are too many to enumerate. CRM SugarCRM AWS cloud DevOps Kubernetes micro-services PaaS SaaS SugarCloud

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Why We Innovate? Nine out of Ten Dentists Agree…


By Zachariah Sprackett, SVP, DevOps at SugarCRM. There’s so much the whole team at SugarCRM has accomplished during the last 12 months that I’d love to tell you about. But to do that, I feel like first I need tell you about how we think about software delivery.

4 Ways CRM Will Improve Your Customer Experience


If you had software that could provide a 360-degree view of your customer in one place, your representatives would be able to sell more, service better, or market to in a more productive way. CRM CRM Success Customer Engagement Customer Experience SugarCRM customer experienceThere are many trends on the horizon that may pique your interest as you develop your business strategy to stand out amongst your competitors.

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What Makes Some Businesses So Unstoppable?


All of these customer-centric traits are relevant whether you are evaluating a new software vendor, refrigerator or pair of shoes. CRM Customer Experience SugarCRMI’ve become obsessed with Sia’s song “ Unstoppable ,”so much that it has become my new personal anthem.

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11 Resources That Will Improve Your Sales Skills


Your sales team’s entire workflow is centered around one or two key pieces of software. CRM CRM Success Customer Engagement Customer Experience Digital Transformation SugarCRM TechnologyEven though we live in a world that’s dominated by rapidly evolving technology, plenty of businesses are still very skeptical about every new advancement. For instance, old-school tactics are surprisingly common in sales.

CRM Adoption: Five Tips for Staying On Course Post Deployment


Just because the software is in place, does not always mean it is being used at optimal levels or driving the best return. And really, a CRM initiative isn’t a system, or piece of software – it is an encompassing program. Below are some simple best practices for building a solid adoption campaign after deploying the CRM software. CRM CRM Success SugarCRM CRm adoption CRM strategy gamification

Taking the Customer View – Using the Customer Journey Plugin to Better Know the Customer


It’s why we at SugarCRM offer the Customer Journey Plugin, a simple tool for visualizing and operationalizing every aspect of the customer journey, both large and small. CPGs, software developers, holding companies, manufacturers, tourism and hospitality providers, financial services firms and many others. CRM Customer Engagement Customer Experience SugarCRM CJP Customer Journey Plugin Journey ManagementThere’s a Chinese restaurant I like for takeout.

The 8 best CRMs for marketing teams


That means that each CRM on this list includes a host of integrated features built directly into the software. SugarCRM. SugarCRM is one of the most powerful CRM solutions on the market. Modern CRMs pack a lot of features into a single piece of software.

It’s Time to Integrate Your CRM with Marketing Automation


CRM and Marketing Automation are both powerful software but together they are a dynamic duo. With plenty of benefits, the compatibility of both is an important consideration when searching for the right software for your company. SugarCRM integrates tightly with many leading Marketing Automation systems. The line between Sales and Marketing teams have become blurred. Marketers are often tasked with activities that are traditionally sales and vice versa.

3 Training Tips to Maximize Your Sugar Deployment


It’s an enormous process to enter into an agreement with a new CRM software vendor. SugarU” is an entire team here at SugarCRM that is solely focused on user training for end-users, admins and developers. Did you know that numerous SugarCRM partners conduct extensive onsite training programs? By the time you make that “final” decision it can feel as though you’ve been engaged with your new vendor for ages.

How Sugar Solves your IT Department’s Biggest CRM Challenges


The CRM must offer flexible deployment options – SugarCRM believes your CRM should adapt to your business, not the other way around. Unlike other CRM providers with proprietary platforms and rigid deployment models, SugarCRM provides the freedom to deploy Sugar in a manner that best suits your business: select from a variety of deployment models ranging from a fully managed software-as-a-service (SaaS) to on-premise installations.

How Finding the Common Revenue Thread Simplifies Executive Decision Making

Smart Selling Tools

Best practices organizations have tech stacks that integrate all of the following with each other: Sales CRM (Salesforce, Microsoft Dynamics, SugarCRM, etc.). Oh, year-end analysis. How I love thee and hate thee. Let me count the ways….

Don’t Hit the Wrong Button…Why the User Interface Matters


Instead, during a routine test of the state’s emergency and wireless-emergency alert systems, a state employee selected “missile alert” instead of “test missile alert” from a drop-down menu in the agency’s alert-system software, then confirmed his incorrect selection with another click. But, software that is clunky, hard to work with, or just plain ugly will hinder employees in doing their jobs. Too often, the user’s experience in enterprise software has been ignored.

How Sugar addresses your biggest sales challenges (Part 2)


Furthermore, organizations are using SugarCRM’s mobile SDK as a catalyst to change their mobile CRM strategy. We are drowning in manual data entry – Alleviate your pain with SugarCRM Hint. It’s important to remember CRM software is just a tool. Each year, it feels like sales leaders face a new host of challenges as they must navigate people, processes, and technology to meet their goals. Modern CRM is designed to help businesses overcome some of these challenges.

How the World Trade Centers Association Streamlined Business Operations With CRM


Our team already had been somewhat accustomed to a mid-sized softwareSugarCRM —which had been previously implemented. (Editor’s Note: the following is a guest post from Kinear Young , the Member Information Manager at World Trade Center Associations. Kinear wrote this post for Upshot, a place for Sugar Insiders to tell their stories). When I was drafting our CRM proposal, one path was a completely custom-built solution.

How CRM Can Help Manufacturing


If your company is on the fence deciding between squishing the sales team to a quiet corner of your ERP system or investing in a well-built CRM software, then here are some benefits to weigh in before making a decision. The resurgence of the manufacturing industry is real.

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Staying Relevant is the Key to Business Survival


At SugarCRM, we are on our own journey and are constantly evolving to ensure that not only do we stay relevant, but we lead the way in driving innovation in the field of customer relationship management. The minute your business loses its relevance is the minute it dies.

Servitization: When Manufacturers Become Service Companies


In short, manufacturing companies that are building a servitization business model invariably need to figure out how also become a software-as-a-service business. It’s that time of year again when techies bring out the crystal ball and prophesize about what’s coming in the next year.

9 Steps to a Successful CRM Go-Live


A CRM project manager’s job is more than just collecting requirements and selecting new software. The best software projects are those that quickly deliver value to the business…and keep delivering more and more value over time. These nine steps to a successful go-live are the result of hundreds of man-years of lessons learned across thousands of CRM projects here at SugarCRM.

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Five (More) CRM Myths—Busted


CRM vendors are no different: Over the past year, numerous CRM vendors (full disclosure: including SugarCRM) have introduced AI components into their product offerings. 4: Software-as-a-service (SaaS) and the cloud are the same. (Editor’s note: the following post originally appeared on ). Last year, we shook things up a bit in the CRM industry by busting five common CRM myths.

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The Ultimate 126 B2B Sales Tools Rankings For 2018

Going into the New Year as a B2B sales professional, you’ll likely have some software subscriptions coming up for renewal, so we wanted to prepare you for those decisions. We sifted through B2B sales tools on Capterra , G2 Crowd , Gartner and more to pull out our top 126 picks for everything from new-age social selling tools to B2B sales automation software. Base: Next-generation CRM software for leading B2B sales teams. GoToMeeting: Professional online meeting software.

Servitization: Wenn aus Fertigungsunternehmen Dienstleistungsunternehmen werden


Kurz gesagt: Hersteller, die ein Servicegeschäftsmodell aufbauen, müssen auch definieren, wie sie zu einem Software-as-a-Service Unternehmen werden.