Study: Trainees learn better from success, not failure
Selling Essentials RapidLearning Center
OCTOBER 21, 2020
In one, telemarketers at a call center were asked questions about customer service and their answers evaluated. Not just because those administering the training want to be nice and upbeat — although that’s a great way to be — but also because it makes for better learning. and Fishbach, A. Psychological Science, Vol.
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