PowerViews with Bob Thompson: Evolving from RPM 1.0 to RPM 2.0
Pointclear
SEPTEMBER 20, 2012
The Role of Revenue Performance Management in Marketing and Sales Alignment. Bob says customers value dealing with employees who have the power to act. Examples can include employees being able to spend money in customer service, issue a refund or negotiate price without checking with managers. Habit 3: Empower employees.
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