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| Page 1 of 14 | Previous | Next | THE 1TO1 MEDIA BLOG MAY 28, 2013 Injecting the Fun Factor into Customer Service 'Good customer service is difficult to come by these days, but even more elusive is fun service. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job. One of Zappos'' core values is, "Create Fun and a Little Weirdness," which includes 10 principles, among them, "Deliver WOW through service," "Be adventurous, creative, and open-minded," and "Be passionate and determined.". MORE >> | THE 1TO1 MEDIA BLOG APRIL 10, 2013  The Social Evolution of Customer Service But, as these social interactions begin to blossom, companies have begun to value and utilize social tools as part of their customer care efforts. Customer Experience Customer Service Social Media customerexperience customerservice socialmedia socialmediaservice There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> | RECENT POSTS JUNE 19, 2013 | PARTNERS IN EXCELLENCE
Solution Provider Or Problem Solver? JUNE 19, 2013 | JILL KONRATH'S FRESH SALES STRATEGIES BLOG
5 Strategies to Eliminate the 'Perceived Risk' Sales Objection JUNE 18, 2013 | THE SALES HUNTER
4 Best Ways to Prevent Summer Sales Call Cancellations JUNE 18, 2013 | TONY DURSO
What Would You Do in this Scenario? JUNE 18, 2013 | JONATHAN FARRINGTON'S BLOG
Have Our Customers and Clients Become Irreversibly Promiscuous? JUNE 14, 2013 | PARTNERS IN EXCELLENCE
Who Is The Customer? | | | | |
| JONATHAN FARRINGTON'S BLOG NOVEMBER 2, 2012  Excellent Customer Service Will Be THE Differentiator So before I launch into today’s post, I think you will enjoy this: “ The Grocery Bagger ” Customer care has become the most important issue facing businesses in every market: Customer care programs come under a number of titles – customer services, customer satisfaction, customer focus, customer orientated etc. Staff. Profit. MORE >> | THE 1TO1 MEDIA BLOG APRIL 6, 2012 Clearing Up the Customer Service/Customer Experience Confusion Customer experience, as we all know, is a hot topic. In many cases this means equating customer experience with customer service. Customer Experience Customer Service customerexperience customerserviceIn the rush to embrace and improve it, some business leaders mold its definition to suit their needs. They are not the same, and it causes confusion within organizations, as well as in the marketplace, to use them interchangeably. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> | THE SALES HUNTER FEBRUARY 25, 2013  Are You a Salesperson or a Customer Service Person? If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks. This is business customer service would have little opportunity to be a able to get. MORE >> | SALES AND MANAGEMENT BLOG AUGUST 27, 2012 Guest Article: “Avoid Losing Sales: Why You Should Make Customer Service a Priority,” by Megan Totka Avoid Losing Sales: Why You Should Make Customer Service a Priority. Making a sale is only the beginning of the business-customer relationship. The reactions that actual customers have to what your business offers reflect more powerfully than any advertising campaigns. Here are a few ways to do it: · Emphasize customer service. It costs next to nothing to implement brief customer service training for all new employees that stresses the vitality of this dying art. Do the same thing a potential customer will do. MORE >> | | | | | | | |
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JONATHAN FARRINGTON'S BLOG | MONDAY, APRIL 9, 2012  Listen, Excellent Customer Service is going to become THE Differentiator
Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. If customers are satisfied with the product and the standards of service they receive, they will return again and again. Staff. MORE >> -
INCREASE SALES | THURSDAY, JULY 26, 2012 The Plastic Customer Service Phenomenon
Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? These plastic sounding attempts at delivering even noticeable customer service are as insincere as the teenager with the “sorrieee” response when being chastised for some typical teenage behavior. “Welcome to …” or. Share on Facebook. MORE >> -
INCREASE SALES | TUESDAY, DECEMBER 18, 2012 Exceptional Customer Service Is Effective Business Communication
Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Since emotional intelligence has the potential to improve business communication as well as better manage conflict in the workplace, then it stands to reason effective business communication makes customer service exceptional. Sure, there will always be a few difficult customers because customers are human beings. Exceptional customer service just does not happen. MORE >> -
THE 1TO1 MEDIA BLOG | TUESDAY, JUNE 26, 2012 Hoffman's Hot Seat: Best Practices in Web Customer Service
1to1 Media's Tom Hoffman speaks with James Norwood, CMO at KANA Software, about different ways to improve web customer service, including self-service capabilities, as well as common mistakes to avoid. Customer Service Customer Strategy Emerging Trends onlinecustomerbehavior webstrategies websupportThere’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> -
INCREASE SALES | THURSDAY, OCTOBER 18, 2012 The Disconnect in Healthcare Customer Service
” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service? Ed is his own common sense way stated “I know and a lot of that was in your waiting room.” MORE >> - How personal is your personalized customer service? MUKESH GUPTA | MONDAY, JANUARY 16, 2012
- Chat Seen as Customer Service of the Future THE 1TO1 MEDIA BLOG | THURSDAY, APRIL 5, 2012
- 6 Tips for Social Media Customer Service THE 1TO1 MEDIA BLOG | THURSDAY, OCTOBER 25, 2012
- Embracing Analytics to Improve the Customer Service Experience THE 1TO1 MEDIA BLOG | TUESDAY, MARCH 20, 2012
- Jonathan Farrington's Blog � Superior Customer Service � Why. JONATHAN FARRINGTON'S BLOG | TUESDAY, JANUARY 31, 2012
- Excellence in Customer Service TRAINING COURSES BLOG | MONDAY, JANUARY 9, 2012
- Future of customer service in a social world MUKESH GUPTA | TUESDAY, OCTOBER 9, 2012
- Average Salespeople Talk About Their Products. Great Salespeople Talk About Their Customer’s Business. THE SALES HUNTER | TUESDAY, AUGUST 14, 2012
- Being at Your Customers' Service THE 1TO1 MEDIA BLOG | WEDNESDAY, JUNE 13, 2012
- Rewarding Employees for Exceptional Customer Service THE 1TO1 MEDIA BLOG | THURSDAY, OCTOBER 4, 2012
- The "Miracle on 34th Street" Guide to Customer Service THE 1TO1 MEDIA BLOG | TUESDAY, DECEMBER 11, 2012
- Spittoons and Customer Service – There is a Link! JONATHAN FARRINGTON'S BLOG | THURSDAY, APRIL 26, 2012
- Customer service language CHANGING MINDS | THURSDAY, APRIL 5, 2012
- Leave a “Thank You” Voicemail as a Way to Stay in Touch THE SALES HUNTER | TUESDAY, JANUARY 29, 2013
- Delivering Customer Service That Makes an Emotional Connection THE 1TO1 MEDIA BLOG | THURSDAY, OCTOBER 11, 2012
- Proactive Deception Versus Proactive Customer Service THE 1TO1 MEDIA BLOG | SUNDAY, FEBRUARY 17, 2013
- Would You Pay for Better Customer Service? - Think customers: The. THE 1TO1 MEDIA BLOG | WEDNESDAY, JANUARY 11, 2012
- The Most Impactful Customer Service Technologies in the Future THE 1TO1 MEDIA BLOG | TUESDAY, JULY 31, 2012
- A Recipe for Targeted Customer Service THE 1TO1 MEDIA BLOG | MONDAY, JUNE 10, 2013
- 3 Essential Tips For Providing Great Customer Service MTD SALES TRAINING | FRIDAY, MARCH 30, 2012
- Social Savvy Customers Impacted More by Poor Customer Service THE 1TO1 MEDIA BLOG | WEDNESDAY, MAY 2, 2012
- Customer Service Call Times and Their Impact on Customer Loyalty THE 1TO1 MEDIA BLOG | TUESDAY, JUNE 12, 2012
- Why don’t credit card companies understand customer service ? MUKESH GUPTA | TUESDAY, MAY 22, 2012
- Kicked Out of a Bar Because I Didn’t Want My Burger Split. Really? TELESALES BLOG | TUESDAY, DECEMBER 13, 2011
- 10 Reasons Why Outrageous Customer Service Is All That Matters. DAN WALDSCHMIDT | TUESDAY, FEBRUARY 28, 2012
- Great Read for Those In Customer Service TELESALES BLOG | MONDAY, FEBRUARY 15, 2010
- 5 Ways to Deliver Social-Friendly Customer Service: by. THE 1TO1 MEDIA BLOG | THURSDAY, DECEMBER 1, 2011
- Authenticity Is the Heart of Customer Service THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 29, 2012
- Plantronics, Part 2: the definition of un-customer service SHARON DREW MORGEN | TUESDAY, JULY 12, 2011
- "Self-Escalation" and the Demise of First-Contact Resolution THE 1TO1 MEDIA BLOG | FRIDAY, MAY 4, 2012
- Customer Service Weak? 3 Tips for Avoiding "No Trouble Found" Returns THE 1TO1 MEDIA BLOG | WEDNESDAY, OCTOBER 3, 2012
- Extending Customer Service Beyond the Purchase THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 21, 2013
- Are You Prepared for Customer Service/Social Convergence. THE 1TO1 MEDIA BLOG | FRIDAY, DECEMBER 16, 2011
- Poor Listening Skills Sabotaging Your Sales Career? THE SALES HUNTER | TUESDAY, APRIL 10, 2012
- The Best B2B Customer Service I’ve Ever Seen DAVE STEIN'S BLOG | TUESDAY, FEBRUARY 21, 2012
- The Best B2B Customer Service I’ve Ever Seen DAVE STEIN'S BLOG | TUESDAY, FEBRUARY 21, 2012
- The Power of One SIMPLENOMICS | TUESDAY, MARCH 4, 2008
- The Two Way Street of Great Customer Service COFFEE FOR CLOSERS | THURSDAY, NOVEMBER 11, 2010
- Your Customer Doesn’t Care About What You’re Selling THE SALES HUNTER | TUESDAY, APRIL 16, 2013
- Maintaining Good Customer Service Following a Disaster THE 1TO1 MEDIA BLOG | THURSDAY, NOVEMBER 8, 2012
- New Research: Mortgage Lenders Hurt Themselves With Unresponsive Customer Service COFFEE FOR CLOSERS | WEDNESDAY, AUGUST 10, 2011
- Chief Customer Officers Must Orchestrate Experiences THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 7, 2013
- Are Your Customers Confident in You? THE SALES HUNTER | SATURDAY, APRIL 28, 2012
- The Myth of Selling What You Love THE SALES HUNTER | TUESDAY, OCTOBER 2, 2012
- Believe It or Not Everyone Is In Sales INCREASE SALES | FRIDAY, NOVEMBER 9, 2012
- Help Your Customers Achieve What Seems Unreachable THE SALES HUNTER | WEDNESDAY, MAY 8, 2013
- Prove Yourself Before Trying To Make The Sale DIRECT SALES CLASSROOM | WEDNESDAY, MARCH 20, 2013
- Take a Look at Yourself – Through Your Customer’s Eyes JONATHAN FARRINGTON'S BLOG | THURSDAY, JULY 12, 2012
- Close More Sales by Giving Your Customers an Option THE SALES HUNTER | TUESDAY, SEPTEMBER 25, 2012
- Hanging Up Not the Best for Future Sales Referrals INCREASE SALES | SATURDAY, JULY 14, 2012
- Good Customer Relations – Why Bother? JONATHAN FARRINGTON'S BLOG | THURSDAY, NOVEMBER 22, 2012
- How could Flipkart respond to the open letter to its founder by a dissatisfied customer MUKESH GUPTA | THURSDAY, JANUARY 26, 2012
- A Mishandled $8000 Pizza Order Call TELESALES BLOG | TUESDAY, OCTOBER 4, 2011
- I Don’t Care About INCREASE SALES | THURSDAY, MAY 24, 2012
- Wrong, Right, and The Voice in Our Head! A SALES GUY | FRIDAY, MAY 10, 2013
- 9 Ways to Find Out if Your Customers Think You Are a Sales Leader THE SALES HUNTER | FRIDAY, DECEMBER 7, 2012
- Customer Service in the News | Week of November 12th SALES CHALLENGER | WEDNESDAY, NOVEMBER 14, 2012
- 8 Ways to Align Recruitment and Hiring to Build a Customer-Centric Culture THE 1TO1 MEDIA BLOG | WEDNESDAY, JUNE 6, 2012
- 5 Ways to Make Your Business More Customer-Centric THE 1TO1 MEDIA BLOG | THURSDAY, JUNE 14, 2012
- Quit Talking About You. Your Customer Doesn’t Care. THE SALES HUNTER | THURSDAY, JULY 26, 2012
- The Freedom to Choose: 4 Ways to Keep Customers Coming Back for More THE 1TO1 MEDIA BLOG | WEDNESDAY, JULY 4, 2012
- Quit Saying “Honestly” and “To Tell the Truth” Unless You Are a Liar THE SALES HUNTER | WEDNESDAY, JUNE 27, 2012
- The One Thing You Absolutely Should do Sunday Night THE SALES HUNTER | TUESDAY, JUNE 5, 2012
- Quit Confusing the Customer! THE SALES HUNTER | TUESDAY, APRIL 17, 2012
- Great resources to create sticky presentations MUKESH GUPTA | SATURDAY, DECEMBER 29, 2012
- What Have You Learned Lately About Your Customers? THE SALES HUNTER | MONDAY, JULY 30, 2012
- I Am the Customer from Hell INCREASE SALES | SATURDAY, APRIL 20, 2013
- Best Customer Service Story in the World! MUKESH GUPTA | WEDNESDAY, MARCH 7, 2012
- Validate Information… Or Pay the Price Later THE SALES HUNTER | TUESDAY, MAY 8, 2012
- Make 2013 a “No Excuse” Year THE SALES HUNTER | WEDNESDAY, DECEMBER 26, 2012
- How Do You Show Thanks to Your Customers? THE SALES HUNTER | MONDAY, NOVEMBER 19, 2012
- Is a Salesperson Nothing More than a Website that Breathes? THE SALES HUNTER | THURSDAY, MARCH 28, 2013
- Who Are the Customer Experience Stars? THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 15, 2012
- VIDEO SALES TIP: Are You a Sales Leader or a Sales Follower? THE SALES HUNTER | SATURDAY, MARCH 30, 2013
- Monday Sales Motivation: Make Every Customer a Buyer THE SALES HUNTER | MONDAY, APRIL 22, 2013
- Podcast Episode 21 – Micah Solomon on Customer Service ALL BIZ ANSWERS | WEDNESDAY, JULY 7, 2010
- Companies Lack Contextual Customer Data THE 1TO1 MEDIA BLOG | WEDNESDAY, MAY 23, 2012
- Do Your Partners Squander Your Customer Experience Gains? THE 1TO1 MEDIA BLOG | FRIDAY, MAY 11, 2012
- Never End a Sales Call With “I’ll Send You Some Information” THE SALES HUNTER | WEDNESDAY, OCTOBER 3, 2012
- Social media customer service outsourcing hits the market TRAINING COURSES BLOG | FRIDAY, MAY 25, 2012
- The 6 Principles of Customer Service THE SALES INSIDER | WEDNESDAY, FEBRUARY 13, 2013
- Dealing with Divas: When Customers Condescend THE 1TO1 MEDIA BLOG | TUESDAY, JANUARY 22, 2013
- Pause Your Speaking Right When You Present the Customer a Key Item THE SALES HUNTER | TUESDAY, JANUARY 15, 2013
- A Lesson in Customer Service from Thomas Cook THE SALES INSIDER | WEDNESDAY, OCTOBER 17, 2012
- A Customer Who Beats You Up On Price, Will Beat You Up on Everything THE SALES HUNTER | THURSDAY, APRIL 25, 2013
- A Very Easy Way to Connect With Your Customers THE SALES HUNTER | TUESDAY, MAY 22, 2012
- Hoffman's Hot Seat: Best Practices in Branding Customer Service THE 1TO1 MEDIA BLOG | TUESDAY, NOVEMBER 6, 2012
- The Funniest Customer Service Spoofs SALES CHALLENGER | FRIDAY, JUNE 17, 2011
- Speaking Of Facebook – It Needs Change Management of Customer Service DIGITAL BUSINESS STRATEGY MARKETING MANAGEMENT | THURSDAY, OCTOBER 9, 2008
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