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Always Remember Customer Service Is SALES!

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How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website. Overall customer service. customer service increase sales loyal customers Sales sales process

Two Tales of Customer Service

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Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Yesterday I shared the excuse of “We only have one server” was a poor customer loyalty strategy. Restaurant #1:Bad Customer Service.

The Economic Collision of Customer Service and Social Media

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The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service. Share on Facebook.

10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular. Dave Kurlan customer service Apple Dell Verizon profesional speaking lufthansa united airlines

The 7 Cs of Customer Service

Tom Hopkins

Customer service is often thought of as an after-thought to be delivered when it's needed. The post The 7 Cs of Customer Service appeared first on How to Selling Skills. Building Relationships customer service keeping sales closed sales skills selling skills talking with clientsI think it should be incorporated into every client contact. Or yourself?

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great. The myth becomes the rule […].

Master the Art of Customer Service with These 5 Tips

Inside Campaigner

Every business, especially B2C businesses, should understand the importance of providing dynamite customer service. S atisfied customers greatly affect a company’s success and there’s simply no excuse not to start investing on customer service. To help you out with this, here are five prominent customer service tips you should implement in your company: 1.

Listen, Excellent Customer Service is Going to Become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. If customers are satisfied with the product and the standards of service they receive, they will return again – and again.

5 Ways Customer Service Can Support Marketing

Microsoft Dynamics

Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects with. And one of the most noticeable disconnects usually lies between marketing and customer service. Here are five ways customer service can support marketing: 1.

5 Tips to Get Social with Your Customer Service

Vertical Response

This also means having an active social presence that can help satisfy customer service needs with real-time responses. If you’re not using social media to assist your customer service needs, or if you’re looking to make improvements, here are 5 tips to get your social customer service off the ground. Twitter has become a customer service mecca.

4 Twitter Tools that Help You With Customer Service

Vertical Response

Twitter has fundamentally changed the way that customer service interactions take place. As a business owner, you might find yourself in a negative customer-tweet situation at some point. Although daunting, with the correct monitoring tools, you can stop the criticism and respond to your customers in a timely manner. Twinitor. TweetDeck. Wondering how it works ?

Anticipating What Customers Need from Customer Service

The 1to1 Media Blog

This week, I'll be attending Enterprise Connect in Orlando where I expect to have a lot of discussions with people about communications trends involving the contact center and customers. Based on the content in the meeting invites I've received, I also expect a lot of chatter about WebRTC, Unified Communications, and the expanding use of video to strengthen the customer experience. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends contactcenterpreparedness customerservicetips

Bridging the Customer Service Gap

The 1to1 Media Blog

Organizations are under pressure to keep up with these changes while also providing fast and reliable service across multiple channels. And while progress is being made in understanding customer needs through speech analytics and other solutions, many organizations still struggle to close the gap between consumer expectations and services.

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

So before I launch into today’s post, I think you will enjoy this: “ The Grocery Bagger ” Customer care has become the most important issue facing businesses in every market: Customer care programs come under a number of titles – customer services, customer satisfaction, customer focus, customer orientated etc. Staff. Profit.

The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. Isn’t it a shame that sometimes the customer, who you worked so hard to win, cancels the order during the initial stages because someone somewhere has let them down?

Exceptional Customer Service Is Effective Business Communication

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Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Since emotional intelligence has the potential to improve business communication as well as better manage conflict in the workplace, then it stands to reason effective business communication makes customer service exceptional. Sure, there will always be a few difficult customers because customers are human beings. Exceptional customer service just does not happen.

JCPenney Brings Omnichannel Customer Service to Life

The 1to1 Media Blog

Yet, while the years haven''t necessarily been kind to the department store chain, times have allowed its omnichannel customer service to grow and flourish. Customer Experience Customer Loyalty Customer Service customerexperience customersatisfaction customerservice omnichannel trust

Connecting the Dots in Omnichannel Customer Service

The 1to1 Media Blog

Customers aren't just multichannel. They're increasingly cross-channel as they use a variety of different touchpoints to find information about product and services they're interested in. So while customers don't necessarily think of themselves as omnichannel, they do expect the companies they interact with to know which touchpoints they were last using before reaching out to a customer service agent for additional help. The last thing a customer wants to do is to have to repeat whatever information he or she had shared in a prior channel.

Customer Service at Retailers and the Lessons for B2B

Score More Sales

It was a tale of two retail stores and the customer service they represent. I dropped by a Staples store to pick up a few items this week. No one greeted me on my way in, even though it is just a few minutes after 9AM with only a few shoppers in the store. Not to worry, I am used to this in retailers – so I get my items and head toward the registers to check-out. sales strategy Hiring

Cultivating Social Customer Service Success

The 1to1 Media Blog

Customer Service Customer Strategy Social Media customerexperience customerservice customerstrategy customersupport omnichannel socialmediaWhile many companies have already built a strong social media presence, other brands have only recently come to the conclusion that social media is here to stay.

The Disconnect in Healthcare Customer Service

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” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. A little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service? Ed is his own common sense way stated “I know and a lot of that was in your waiting room.”

The “What” and the “How” Of Stand-Out Customer Service – Average Doesn’t Do It Anymore!

Jonathan Farrington

Harmonious relationships with customers and colleagues are essential to service success, because providing outstanding customer service is primarily a team effort. For excellent customer service to exist, it has to be practiced on an internal basis. To be outstanding, organizations must deliver excellence in both material and personal service.

School of Rock the Musical Demonstrates Selling to Existing Customers and Customer Service

Understanding the Sales Force

Prospects have expectations - for the meetings, salespeople, products, services, prices and terms that a company will offer up during your sales cycle. But in this case, there is an even better comparison to strategic account management and customer service. This weekend we had seats to the new Andrew Lloyd Webber Broadway show, School of Rock. Did the show meet expectations?

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks. This is business customer service would have little opportunity to be a able to get.

Hear that? It's the Evolution of Customer Service Calls

The 1to1 Media Blog

Like many people, the last thing I want to do is speak with a customer service agent when I have a question. Why call when the answer can most likely be found online in the FAQ section or through another self-service option? Customer Service Data Analytics homepageAt the same time, investments in speech analytics are rising. There’s more… To read the rest of this blog posting click here or visit

Going the Distance to Improve Customer Service

The 1to1 Media Blog

Customer Engagement Customer Experience Customer Service Customer Strategy customerengagement customerexperience customerserviceToday's consumers are constantly connected to the Internet, with millions of people doing more and more from their smartphones. These mobile users increasingly expect seamless communications with companies from their devices. There’s more… To read the rest of this blog posting click here or visit

The Social Evolution of Customer Service

The 1to1 Media Blog

But, as these social interactions begin to blossom, companies have begun to value and utilize social tools as part of their customer care efforts. Customer Experience Customer Service Social Media customerexperience customerservice socialmedia socialmediaservice There’s more… To read the rest of this blog posting click here or visit

Great Customer Service Doesn’t Equal Great Customer Experience

Partners in Excellence

I’ve been, at the encouragement of the service provider, changing our mobile plans to save money. The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I’d been receiving emails from the vendor saying, “You can save a lot of money on your wireless/mobile services.” ” They kept directing me to a weblink to look at my current services and billing and what we could save on a new plan.

Shep Hyken: The Future of Customer Service

The 1to1 Media Blog

Customers are increasing their use of digital channels such as mobile and social media to resolve product and service issues and receive support from companies. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends customerexperiencepredictions customerservice customerservicestrategy

Customer Service is a Product of Your Company’s Culture

The Sales Hunter

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. Blog Customer Service Professional Selling Skills customer customer service parisIt’s another thing to do it. What it means to one person may not mean anything to another person.

A Common Sense Approach to Proactive Customer Service

The 1to1 Media Blog

Doing what's right for customers is an easy concept to understand but fairly difficult to implement. Listening to them, anticipating their needs, and providing tailored service where and when they need it can be challenging to put into practice. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience customerjourney customerstrategy proactivecustomerservice technologyThere’s more… To read the rest of this blog posting click here or visit

Making Customer Service Everyone's Job

The 1to1 Media Blog

files: You dial an 800 number for product or service support and find yourself getting lost in the IVR tree. But in most cases, if you''re connected with someone outside of customer service - regardless of how you arrived there - he or she will inform you that customer support is outside their jurisdiction. Culled from the ''has-this-ever-happened-to-you?'' If you press zero, either the prompt doesn''t work or you''re informed that the wait time to speak with a live agent is seemingly longer than a trans-Atlantic flight.

The Smell Of Customer Service.

Dan Waldschmidt

Those inexplicable emotions make up the smell of customer service. You might even label it “having a connection with our customers” The truth is that were are pretty good as human beings at sniffing out fake attitudes and false intentions. Which is why your customer service probably needs to smell a little better. Instead of pointing to a long list of protocols on how customers should be handled, you need to create an environment where your company automagically welcomes customers. The smell of customer service.

Sales Tip: Selling Your Customer Services for Success

Sell More and Work Less

It’s all about selling your services in this video sales tip. Although it may seem like a bitter medicine at first, selling your services correctly will pay big dividends moving forward. Nonstop Sales Boom is out now! Learn key strategies to build a business that produces consistent sales growth. Sales Tips

Retail Customer Service in the Time of the Millennial Mindset

The 1to1 Media Blog

When it comes to customer service, retailers are constantly searching for new techniques to personalize the shopping experience, catering to the specific individual, not the masses. But the beauty ultimately lies within the fact that each demographic has much to teach retailers about the customer experience as a whole. Especially the lazy part!)

What Does It Take to Offer a Great Customer Service Experience?


The post What Does It Take to Offer a Great Customer Service Experience? Customer Interaction Guest Blogger appeared first on Salesfusion.

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up? Enter Stephan Mulder – you may recognize that name from a recent post. So, what is so special about Stephan?

Injecting the Fun Factor into Customer Service

The 1to1 Media Blog

Good customer service is difficult to come by these days, but even more elusive is fun service. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job. One of Zappos'' core values is, "Create Fun and a Little Weirdness," which includes 10 principles, among them, "Deliver WOW through service," "Be adventurous, creative, and open-minded," and "Be passionate and determined.".

Study: Customer Service Differentiation Struggles to Get Out of the Gate

The 1to1 Media Blog

Most business leaders would be thrilled to have their companies be able to deliver a differentiated customer experience. But many organizations are often hamstrung by a lack of insights about individual customers and process gaps that are needed to provide personalized, smooth, and tailored experiences. This can manifest itself in customer service interactions when a poor customer experience can result in desertion. Brands that consistently deliver strong customer service continually monitor and refine their processes.

Customer Service Channel Usage Highlights the Importance of Good Self-Service

The 1to1 Media Blog

Customers are using more communication channels for customer service than ever before. They are also contacting customer service organizations more frequently. Companies are rising to this challenge as overall satisfaction with the quality of service communication channels is trending upwards. Customer Engagement Customer Service customer service channel usage forrester good self-service