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| Page 1 of 74 | Previous | Next | BRIAN VELLMURE JUNE 13, 2012  How Social Technologies Contribute to a Better Customer Experience Over time, the accumulation of these touch points deepen the customer’s perception of the organization. These actions and interactions establish the long term relational value between organizations and their customers. For these reasons, a growing focus amongst companies of all sizes is being placed on enhancing customer experience. while laggards underperform by 46.3%. MORE >> | THE SALES HUNTER AUGUST 14, 2012  Average Salespeople Talk About Their Products. Great Salespeople Talk About Their Customer’s Business. Do your customers really care about what it is you sell? Sorry, but more times than not, the customer’s interest level in what you’re selling is at best top-level only. If this is the case, then why do you spend the limited amount of time you have with your customer talking about things your customer really isn’t interested in? MORE >> | RECENT POSTS JUNE 19, 2013 | PARTNERS IN EXCELLENCE
Solution Provider Or Problem Solver? JUNE 19, 2013 | JILL KONRATH'S FRESH SALES STRATEGIES BLOG
5 Strategies to Eliminate the 'Perceived Risk' Sales Objection JUNE 19, 2013 | SALES BENCHMARK INDEX
Should a Marketing Leader Tell the CEO Everything? JUNE 18, 2013 | THE SALES HUNTER
4 Best Ways to Prevent Summer Sales Call Cancellations JUNE 18, 2013 | JONATHAN FARRINGTON'S BLOG
Are You Persistent or Pushy? Persistence Wins – Pushy Loses! JUNE 18, 2013 | TONY DURSO
What Would You Do in this Scenario? | | | | |
| BRIAN VELLMURE JANUARY 31, 2013  Everybody’s talking about Customer Experience. Customers still not getting what they need. Lots of executives, marketers, customer service folks say they work for a customer focused organization. They say they care about the customer experience. According to a myriad of research reports, blogs, tweets, podcasts, and whitepapers, I see an increased focused on customer focus, customer experience, customer engagement, customer intimacy, etc. MORE >> | THE 1TO1 MEDIA BLOG MAY 9, 2012 The Customer Experience Disconnect Earlier this week, my colleagues and I were debating the differences between what makes a good customer experience and if high marks for delivering customer experience translate to that company being truly customer centric. Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience customerloyalty customercentricity thetemkingroup voiceofthecustomerThere’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> | THE 1TO1 MEDIA BLOG MARCH 7, 2013 Chief Customer Officers Must Orchestrate Experiences Over the past seven years, Forrester has observed the trend of companies putting in place a senior executive responsible for leading customer experience efforts across a business unit or an entire company. Whether firms call them a chief customer officer (CCO) or give them some other label, they are sitting at the highest levels of their companies and exist in both B2C and B2B companies as diverse as GM, UnitedHealth, Fidelity, Level 3 Communications, and Eli Lilly. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> | THE 1TO1 MEDIA BLOG APRIL 26, 2012 Customers Want Effortless Interactions Customers don't just expect the brands they do business with to deliver a great experience; they also want it to be effortless. Regardless of how fantastic a product is or how impressive the services, having to put in effort to make their relationship with a company work will negatively impact the customer experience. The expectation that they don't have to work hard to get what they need from a company continues--perhaps becoming even stronger--when customers decide to stop doing business with that firm. MORE >> | | | | | | | |
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THE 1TO1 MEDIA BLOG | FRIDAY, APRIL 6, 2012 Clearing Up the Customer Service/Customer Experience Confusion
Customer experience, as we all know, is a hot topic. In many cases this means equating customer experience with customer service. Customer Experience Customer Service customerexperience customerserviceIn the rush to embrace and improve it, some business leaders mold its definition to suit their needs. They are not the same, and it causes confusion within organizations, as well as in the marketplace, to use them interchangeably. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> -
THE 1TO1 MEDIA BLOG | FRIDAY, APRIL 27, 2012 Prolonging Customer Enchantment
This is true for companies, which need to continue to enchant their customers to make sure they don't go to competitors. Customer Experience Customer Loyalty Customer Service Customer Strategy Sales Effectiveness customerexperience customerloyalty customerservice customerstrategy saleseffectivenessNew experiences are exciting, but the fascination can quickly dissipate unless we're continually wowed. According to Guy Kawasaki, Apple's former chief evangelist, there are three pillars to make enchantment last--likeability, trustworthiness, and quality. MORE >> -
JONATHAN FARRINGTON'S BLOG | THURSDAY, NOVEMBER 22, 2012  Good Customer Relations – Why Bother?
Apart from whether the problem itself has made the customer angry, having to pump themselves up enough emotionally to have a “confrontation” makes people short-tempered. So people dealing with customers must expect them to be upset and angry. The customer says, “ That is not good enough ,” quite probably with a few expletives thrown in for good measure. The drive for continuous improvement will come from your customers – if you let it, and if people’s arrogance does not get in the way. ” says one of your people. And you? MORE >> -
THE 1TO1 MEDIA BLOG | TUESDAY, MAY 28, 2013 Injecting the Fun Factor into Customer Service
'Good customer service is difficult to come by these days, but even more elusive is fun service. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job. Customer Experience Customer Service Customer Strategy Employee Engagement customerexperience customerservice miraclenoodle zappos Some companies like Southwest Airlines and Zappos rely on laughter to stand out from the competition. MORE >> -
THE 1TO1 MEDIA BLOG | THURSDAY, JULY 12, 2012 Wowing Customers with a Personal Touch
Customers want relevant messaging that's targeted directly to them. And yet, despite being well aware of this, a number of companies fail to make the effort to communicate with their customers in a truly personalized manner. Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience customerloyalty customerservice customerstrategy personalizedmessagingThere’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> - 7 Ways to Customer Happiness THE 1TO1 MEDIA BLOG | MONDAY, JUNE 11, 2012
- The Customer Loyalty/Customer Experience Conundrum THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 29, 2012
- Companies Lack Contextual Customer Data THE 1TO1 MEDIA BLOG | WEDNESDAY, MAY 23, 2012
- Customer centricity & Chief Customer Officers MUKESH GUPTA | SUNDAY, SEPTEMBER 23, 2012
- Three Ways to Lead in Customer Experience THE 1TO1 MEDIA BLOG | THURSDAY, JUNE 28, 2012
- 10 Lessons in Transforming Customer Experience THE 1TO1 MEDIA BLOG | THURSDAY, APRIL 19, 2012
- Waking Up to Customer Loyalty in April THE 1TO1 MEDIA BLOG | WEDNESDAY, APRIL 11, 2012
- 3 Imperatives for Building an Adaptive Customer Experience Ecosystem THE 1TO1 MEDIA BLOG | FRIDAY, JANUARY 11, 2013
- How to Profit From Customer Problems THE 1TO1 MEDIA BLOG | FRIDAY, OCTOBER 5, 2012
- Who Are the Customer Experience Stars? THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 15, 2012
- Design Thinking For Improved & Innovative Customer Experiences THE 1TO1 MEDIA BLOG | MONDAY, JUNE 25, 2012
- Customer engagement vs customer centricity MUKESH GUPTA | TUESDAY, DECEMBER 4, 2012
- The Social Evolution of Customer Service THE 1TO1 MEDIA BLOG | WEDNESDAY, APRIL 10, 2013
- Close More Sales by Giving Your Customers an Option THE SALES HUNTER | TUESDAY, SEPTEMBER 25, 2012
- Excellent Customer Service Will Be THE Differentiator JONATHAN FARRINGTON'S BLOG | FRIDAY, NOVEMBER 2, 2012
- Wowing Customers After a Purchase THE 1TO1 MEDIA BLOG | THURSDAY, APRIL 12, 2012
- Dealing with Divas: When Customers Condescend THE 1TO1 MEDIA BLOG | TUESDAY, JANUARY 22, 2013
- Why Should You Co-create Your Customer Experience? THE 1TO1 MEDIA BLOG | FRIDAY, FEBRUARY 1, 2013
- How Loyal Are Your Customers? THE 1TO1 MEDIA BLOG | FRIDAY, MARCH 23, 2012
- 5 Ways to Make Your Business More Customer-Centric THE 1TO1 MEDIA BLOG | THURSDAY, JUNE 14, 2012
- Measurement: How To Quantify The Quality Of Your Customer Experience THE 1TO1 MEDIA BLOG | SUNDAY, AUGUST 5, 2012
- Getting Creative With Getting Customer Insight THE 1TO1 MEDIA BLOG | MONDAY, JULY 9, 2012
- Interesting video on Customer Journey Mapping MUKESH GUPTA | THURSDAY, MAY 31, 2012
- How to Woo Your Customers THE 1TO1 MEDIA BLOG | THURSDAY, MAY 3, 2012
- The Organizations That Chief Customer Officers Oversee THE 1TO1 MEDIA BLOG | MONDAY, MARCH 12, 2012
- The Business Impact of Customer Experience THE 1TO1 MEDIA BLOG | FRIDAY, MARCH 30, 2012
- Do Your Partners Squander Your Customer Experience Gains? THE 1TO1 MEDIA BLOG | FRIDAY, MAY 11, 2012
- Seeking the Best Customers, Settling for the Worst Customers INCREASE SALES | MONDAY, AUGUST 27, 2012
- 3 Ways to Change the Customer Perception Gap THE 1TO1 MEDIA BLOG | MONDAY, JUNE 11, 2012
- Customer Loyalty is Not Just About Having Loyal Customers MUKESH GUPTA | FRIDAY, MAY 31, 2013
- Quit Confusing the Customer! THE SALES HUNTER | TUESDAY, APRIL 17, 2012
- 5 Ways to Build Customer Loyalty THE 1TO1 MEDIA BLOG | MONDAY, MARCH 19, 2012
- Help Your Customers Achieve What Seems Unreachable THE SALES HUNTER | WEDNESDAY, MAY 8, 2013
- Adapt Business Process Improvement Efforts for Customer Experience THE 1TO1 MEDIA BLOG | FRIDAY, FEBRUARY 8, 2013
- Do You Know All Your Valuable Customers? THE 1TO1 MEDIA BLOG | FRIDAY, APRIL 27, 2012
- What ‘Know Your Customer’ Means In 2013 BUYER INSIGHTS | FRIDAY, FEBRUARY 15, 2013
- Customer Relationship Innovation for the Emergent Social Business. BRIAN VELLMURE | FRIDAY, DECEMBER 2, 2011
- Introducing “The Customer Loyalty Ladder” JONATHAN FARRINGTON'S BLOG | THURSDAY, APRIL 4, 2013
- Listen, Excellent Customer Service is going to become THE Differentiator JONATHAN FARRINGTON'S BLOG | MONDAY, APRIL 9, 2012
- Your Customer Doesn’t Care About What You’re Selling THE SALES HUNTER | TUESDAY, APRIL 16, 2013
- Optimizing the Full Spectrum of Customer Interactions BRIAN VELLMURE | WEDNESDAY, APRIL 4, 2012
- Breaking the Psychological Barriers to Customer Centricity THE 1TO1 MEDIA BLOG | MONDAY, MARCH 19, 2012
- Would You Pay for Better Customer Service? - Think customers: The. THE 1TO1 MEDIA BLOG | WEDNESDAY, JANUARY 11, 2012
- Take a Look at Yourself – Through Your Customer’s Eyes JONATHAN FARRINGTON'S BLOG | THURSDAY, JULY 12, 2012
- Customer Experience Isn't the Only Thing; It's Everything THE 1TO1 MEDIA BLOG | WEDNESDAY, MARCH 14, 2012
- The Plastic Customer Service Phenomenon INCREASE SALES | THURSDAY, JULY 26, 2012
- Do You Know Your Customer’s Customer? THE SALES HUNTER | FRIDAY, AUGUST 3, 2012
- The Freedom to Choose: 4 Ways to Keep Customers Coming Back for More THE 1TO1 MEDIA BLOG | WEDNESDAY, JULY 4, 2012
- 5 Essentials for Voice of the Customer Success - Think customers. THE 1TO1 MEDIA BLOG | WEDNESDAY, MARCH 7, 2012
- Postwire – Dazzle Your Customers With Information They Need FILL THE FUNNEL | WEDNESDAY, SEPTEMBER 26, 2012
- Forrester's 2013 Customer Experience Predictions THE 1TO1 MEDIA BLOG | FRIDAY, JANUARY 4, 2013
- Can You Outsource Customer Experience? - Think customers: The. THE 1TO1 MEDIA BLOG | WEDNESDAY, FEBRUARY 1, 2012
- Quit Talking About You. Your Customer Doesn’t Care. THE SALES HUNTER | THURSDAY, JULY 26, 2012
- Companies Measured by a New Important Customer Metric: Forgiveness THE 1TO1 MEDIA BLOG | MONDAY, MAY 7, 2012
- 7 Steps to Get Started With Customer Experience - Think customers. THE 1TO1 MEDIA BLOG | MONDAY, FEBRUARY 13, 2012
- Cheap Prospects Equal Cheap Customers THE SALES HUNTER | FRIDAY, APRIL 20, 2012
- Six Things Customers Want � Value Creator (BrianVellmure.com) BRIAN VELLMURE | WEDNESDAY, JANUARY 18, 2012
- A Letter to Sales People from The Customer A SALES GUY | FRIDAY, JUNE 8, 2012
- Aligning Customer Objections to the Buying Process SALES BENCHMARK INDEX | MONDAY, MAY 13, 2013
- Guest Article: “Avoid Losing Sales: Why You Should Make Customer Service a Priority,” by Megan Totka SALES AND MANAGEMENT BLOG | MONDAY, AUGUST 27, 2012
- I Am the Customer from Hell INCREASE SALES | SATURDAY, APRIL 20, 2013
- Why Your Customer Won’t Pay More THE SALES HUNTER | MONDAY, FEBRUARY 18, 2013
- Fact: Every Customer/Client is Unique JONATHAN FARRINGTON'S BLOG | WEDNESDAY, AUGUST 22, 2012
- Chat Seen as Customer Service of the Future THE 1TO1 MEDIA BLOG | THURSDAY, APRIL 5, 2012
- How personal is your personalized customer service? MUKESH GUPTA | MONDAY, JANUARY 16, 2012
- Hoffman's Hot Seat: Best Practices in Web Customer Service THE 1TO1 MEDIA BLOG | TUESDAY, JUNE 26, 2012
- The Sales Process Is Critical To Customer Experience PARTNERS IN EXCELLENCE | WEDNESDAY, OCTOBER 10, 2012
- The Customer Designs Their Own Customer Experience PARTNERS IN EXCELLENCE | MONDAY, MARCH 18, 2013
- Embracing Analytics to Improve the Customer Service Experience THE 1TO1 MEDIA BLOG | TUESDAY, MARCH 20, 2012
- Looking at the Partner Role in Improving Customer Experience THE 1TO1 MEDIA BLOG | MONDAY, APRIL 9, 2012
- 8 Ways to Align Recruitment and Hiring to Build a Customer-Centric Culture THE 1TO1 MEDIA BLOG | WEDNESDAY, JUNE 6, 2012
- Brick Walls and Customer Focus JONATHAN FARRINGTON'S BLOG | MONDAY, FEBRUARY 11, 2013
- Designing a Great Customer Experience in the Age of Irrational Customers THE 1TO1 MEDIA BLOG | MONDAY, AUGUST 13, 2012
- Climbing the Mountain of High Customer Expectations THE 1TO1 MEDIA BLOG | FRIDAY, MARCH 9, 2012
- Are You a Salesperson or a Customer Service Person? THE SALES HUNTER | MONDAY, FEBRUARY 25, 2013
- Keeping Customers Loyal Despite Lulls in the Relationship THE 1TO1 MEDIA BLOG | FRIDAY, JUNE 1, 2012
- Customer engagement in a digital era MUKESH GUPTA | TUESDAY, APRIL 2, 2013
- Do Your Customers Feel Being Bullied? MUKESH GUPTA | MONDAY, APRIL 15, 2013
- Building Brand Advocacy and Customer Contentment THE 1TO1 MEDIA BLOG | FRIDAY, JUNE 7, 2013
- The Three Most Overlooked Aspects of the Online Customer Experience THE 1TO1 MEDIA BLOG | MONDAY, MARCH 12, 2012
- Quit Selling on What You Provide. Sell Based on What the Customer Gains. THE SALES HUNTER | TUESDAY, APRIL 2, 2013
- Exploring new frontiers of real time customer feedback BRIAN VELLMURE | FRIDAY, APRIL 13, 2012
- How Does Your Mobile Customer Experience Stack Up? THE 1TO1 MEDIA BLOG | MONDAY, APRIL 2, 2012
- How High is Your “Customer Turnover?” JONATHAN FARRINGTON'S BLOG | MONDAY, AUGUST 27, 2012
- The Holy War Over Net Promoter: Is It The Ultimate Way To Measure Customer Experience? THE 1TO1 MEDIA BLOG | THURSDAY, AUGUST 30, 2012
- Are Your Customers Confident in You? THE SALES HUNTER | SATURDAY, APRIL 28, 2012
- Customer Relations: The Huge Gap Between Intention and Reality JONATHAN FARRINGTON'S BLOG | THURSDAY, MAY 16, 2013
- What Makes Customers Tick VERTICAL RESPONSE | FRIDAY, NOVEMBER 2, 2012
- Getting Close To The Customer, It’s About Mobility PARTNERS IN EXCELLENCE | FRIDAY, AUGUST 10, 2012
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