Trending Sources

Customer Awareness and Customer Care

Mukesh Gupta

A recent post by Bernadette Jiwa  made me think about the difference between Customer Support, Customer Satisfaction and customer awareness/care. Both customer satisfaction and customer support are targeted towards customers who are vocal about what they think and feel about the product or the company.

Four Effective Ways to Gaining Customer Loyalty

Pipeliner

Every business owner knows from a financial perspective that it is much less expensive in retaining your current customers than acquiring new ones. The process of acquiring new customers, demands lots of marketing, selling and an increase in other costs in production and etcetera. Related: How Creative Customer Insights Will Help You Retain Customers If a […].

When It Comes to Results, Focus on Your Customer

Pipeliner

Equally frustrating are the salespeople that are so focused on their numbers they turn customers and prospects off. The post When It Comes to Results, Focus on Your Customer appeared first on Pipeliner CRM Blog. For Sales Pros customers sales leaders salespeopleAs a sales leader, you live and die by your results. What is the key to building a team that is […].

10 Ways to Overcome a Customer’s Objection

The Sales Hunter

An objection from a customer is not a reason to panic. Thinking you’re never going to have a customer object to something is not realistic. Ask the customer to share with you more insight as to why they raised the objection. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills handling objections objections sales motivation sales tipsHere are 10 responses to consider: 1. always say it’s not the […].

The Art of Social Selling -- Summarized by getAbstract

Find and engage customers on Twitter, Facebook, LinkedIn, and other social networks

Introducing Custom Opportunity Forms

Pipeliner

The post Introducing Custom Opportunity Forms appeared first on Pipeliner CRM Blog. A CRM solution is only as good as its flexibility. This is also important for the data forms within the CRM software—no two companies are going to use the same fields, the same arrangement of fields, or even the same field names. Tips and Tricks

Position the Fit: Competing for Customer Mindshare

Dave Stein's Blog

Strategy 7 — Position the Fit: Competing for Customer Mindshare First, the opening two paragraphs. In Section I (Before the Sale),   you learned how to research your customer and elevate the conversation, focusing largely on possibilities and building a vision of success. With positioning, the battle for customer mindshare begins. Who on the customer’s team is telling you?

Change Your Attitude: Engage Customer’s Always

Pipeliner

The post Change Your Attitude: Engage Customer’s Always appeared first on Pipeliner CRM Blog. In the past few months I’ve been treating sales calls differently. When my phone rings and it’s some cold-calling junior rep, I’ll actually listen to what he’s asking me. “Is this really his pitch?” I wonder. For Sales Pros

Finding Customer Engagement's Healthy Balance

The 1to1 Media Blog

Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy automation customerengagement customerexperienceAlbert Einstein once said that "It has become appallingly obvious that our technology has exceeded our humanity.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Anticipating What Customers Need from Customer Service

The 1to1 Media Blog

This week, I'll be attending Enterprise Connect in Orlando where I expect to have a lot of discussions with people about communications trends involving the contact center and customers. Based on the content in the meeting invites I've received, I also expect a lot of chatter about WebRTC, Unified Communications, and the expanding use of video to strengthen the customer experience. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends contactcenterpreparedness customerservicetips

10 Best Sales Questions to Use When Talking with a Customer

The Sales Hunter

Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department listening prospecting purchasing department questions sales process sales prospecting selling techniquesOne of the best things any salesperson can do is develop a list of 10 questions they feel comfortable asking. The questions […].

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5 Effective Ways to turn Customer Data into Actionable Insight That Improves Customer Experience

Pipeliner

All companies know that information improves marketing campaigns, but what’s more important is the data collected as it improves customer experience. Data gives companies an understanding of the customers mind and how they […]. The post 5 Effective Ways to turn Customer Data into Actionable Insight That Improves Customer Experience appeared first on Pipeliner CRM Blog.

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Winning Consensus-Based Sales

Learn how progressive companies refine their commercial strategy to overcome buyer dysfunction and guide customers to consensus

Would Customers Pay for Your Sales Calls?

Pipeliner

The post Would Customers Pay for Your Sales Calls? When I speak to audiences of sales professionals and ask, “How many of you sell value versus price?” everyone raises their hand. But my next question “So how do you do that?” is frequently followed by an uncomfortable silence. Many consider themselves to be value sellers but few are able to articulate what that really […].

How Much Do You Know About Your Customer’s Customer?

The Sales Hunter

  Why is your customer in business?  Who is their customer?  How do their customers benefit from what they provide to them? Recently, I was working with a salesperson calling on customers and this issue came to light. The reason it came to light is the salesperson was selling to customers who suddenly found themselves […]. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Sales Motivation customer questions

Customer Journey Mapping Defined

The 1to1 Media Blog

Engaging with customers today has never been so convoluted. With multiple paths to purchase across myriad channels and devices, understanding the 'when,' 'how,' and 'why' of moving customers from point A to point B has become ever so critical. Customer Engagement Customer Experience Customer Service Customer Strategy customerengagement customerexperience customerjourneymapping cxjourneysThere’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Successful Internal Customer Communication is Your 1st Priority

Babette Ten Haken

How would you rate your own internal customer communication capabilities? Does everyone on your team – your internal customers – understand what you are saying? If your own team cannot comprehend what you are saying to them, how do you expect external customers to successfully understand you? The reason for lack of successful internal customer communication?

Customer Experience Is Hard Enough Without Self Deception

Pipeliner

Call me slow off the mark but I’ve never jumped into the customer experience pond. The post Customer Experience Is Hard Enough Without Self Deception appeared first on Pipeliner CRM Blog. For some reason I’ve not been tempted to dive bomb it and announce I’ve arrived. Instead my instinct has been to sit on the sidelines and watch its progress.

Sales Tips For Every Stage of the Customer Lifecycle

Pipeliner

Does everyone in our sales pipeline and our customer base deserve the same monthly newsletter? The post Sales Tips For Every Stage of the Customer Lifecycle appeared first on Pipeliner CRM Blog. Relevancy. This one word describes what Apple has done for us. iPhones, iPads, iTunes…me, me, me. Logically, we [.] Pipeliner Product Updates

Why Your Customer Might Not Hear Your Message

Pipeliner

I frequently hear sales managers and sales professionals say they have a great message for their customers, but it just seems to fall on deaf ears. These same people will say to me, “We tell our customer exactly what we can do for them, but they just don’t get it.” The post Why Your Customer Might Not Hear Your Message appeared first on Pipeliner CRM Blog. Sales Effectiveness

Tech Workforce recalibration for Customer Success

Babette Ten Haken

Tech workforce recalibration is a key factor for customer success. Customer success leverages cross functional collaboration. Customer success strategy and tactics are holistic. Customer success casts your tech workforce as simultaneous translators across technical/STEM employees and non-technical/business/sales/marketing folks. Wikipedia). Sound too good to be true?

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Who Killed Customer Loyalty

The Sales Blog

Customers are no longer loyal. Did the customer go first? Did the customer who was totally satisfied and thrilled beyond belief suddenly decide that it made no sense to be loyal and leave to find something better ? If the customer didn’t go first, who did? The post Who Killed Customer Loyalty appeared first on The Sales Blog. Who Went First?

Customer Experience in 2016: Making the Emotional Connection

The 1to1 Media Blog

One of the undisputed thought leaders in the customer experience space is Bruce Temkin, customer experience transformist and managing partner at Temkin Group as well as co-founder and initial chairman of the Customer Experience Professionals Association (CXPA). In a blog post which lists the most important customer experience trends to watch out for next year, Temkin cites "the year of emotion" as the most important trend for customer experience professionals to track in 2016.

6 Ways the Salesperson Can Optimize Customer Engagement

Pipeliner

Customer engagement is not about sending out the most emails in one day. ” As a sales pro, you have lots of reasons to become accustomed to thinking about ways you can optimize customer engagement. The post 6 Ways the Salesperson Can Optimize Customer Engagement appeared first on Pipeliner CRM Blog. Accountability is the new sales buzzword. Only about half of […].

7 Ways to Manage Relationships With Your Star Customers

Pipeliner

CRM solutions can be tremendous sales tools, but the old rules about customer relationships still apply – and still contribute to successful sales. The post 7 Ways to Manage Relationships With Your Star Customers appeared first on Pipeliner CRM Blog. Sales Effectiveness

The Next Wave in Customer Centricity: Customers as Shareholders?

The 1to1 Media Blog

challenger' bank and receive a share in the bank and early access to new products in exchange for sharing their feedback on the customer experience. Customer Engagement Customer Experience Customer Strategy Emerging Trends Voice of the Customer customerexperience financial voiceofthecustomerprogram

Building a Sales Team: Becoming Customer-Centric

Pipeliner

The post Building a Sales Team: Becoming Customer-Centric appeared first on Pipeliner CRM Blog. In my last blog, I discussed how difficult building a sales team can be, especially for a startup. Your sales reps need to be entrepreneurial-minded (what I call salespreneurs) in order to help get the company truly off the ground and headed toward success.

Customer Journey Mapping: The Way Forward

The 1to1 Media Blog

The customer journey today follows a winding path across devices, channels, and between the physical and digital realms, making the job of customer experience leaders tough. Following a customer's path is one thing. Customer Engagement Customer Experience Customer Loyalty Customer Strategy customerexperiencedesign customerjourneymapping dataanalytics

7 Effective Ways to Engage with Customers Online

Pipeliner

With today’s technology we can get in contact with a great deal of potential customers online. But But the one problem most businesses experience is the conversion of the actual customers. The post 7 Effective Ways to Engage with Customers Online appeared first on Pipeliner CRM Blog. Tips and Tricks customersAnd this is because they fail at engaging with them.

The Worst Kind of Customer…

The Sales Hunter

Your hesitation in feeling great is knowing you had to give the customer a discount to close it. In your mind you feel the discount was necessary, due to the pressure the customer was placing on you. Blog pricing Professional Selling Skills customer discount discounting price You just landed a good sale — or at least you thought it was a good sale. Little […].

10 Ways to Increase Your Value as a Salesperson with Your Customers

The Sales Hunter

Ask your customer questions both you and your customer can’t answer. Professional Selling Skills customer leader leadership sales leader sales leadership value value addedRecently after a conference where I spoke, a salesperson asked for ideas on how he could increase his value. Salespeople are famous for […].

Do You Really Know Your Customers?

Mukesh Gupta

Google trends shows that since mid 2007, there has been a consistent level of interest in customer advocacy as a topic. With the advent of social media and the amplification of the voice of the consumer, brands who want to put customer engagement at the center of their strategy, are getting more and more serious about nurturing these advocates  ( like Telstra announced in Feb ).

“Are You a Customer?” Is a Dangerous Question

Increase Sales

young lady (probably late teens early twenties) answered.  I asked if she had received my deposit and she responded rather quickly: “Are you a customer?” ” My brain immediately replied in a rather loud voice “Am I a customer?”  Are you serious, am I a customer?” ” Asking “Are you a customer?” Share on Facebook.

Toxic Teams impact Customer Success

Babette Ten Haken

It’s bad enough when you recognize and regulate toxic customers that suck the life-blood out of you. Ultimately, the workarounds, infighting and non-collaborative activities of toxic teams impair team output and the success of your customers. Are you a member of a toxic sales team, engineering team, customer service team, you-name-it-workplace-team? could write a book, huh?

How To Attract More Of Your Best Customers

Pipeliner

The post How To Attract More Of Your Best Customers appeared first on Pipeliner CRM Blog. We all love getting referrals from clients, friends, and colleagues. But, this business development channel is not typically consistent. Or is it? Think about this for a moment. You have a massive network of your absolute best, highest-converting new clients out there. Social Selling

Using Customer Contact Data to Target and Sell Decision Makers

Pipeliner

The post Using Customer Contact Data to Target and Sell Decision Makers appeared first on Pipeliner CRM Blog. Let’s face it: the ability to target and sell directly to decision makers is basically the Holy Grail. For Sales Managers

Engaged Employees Equal Happy Customers

The 1to1 Media Blog

All that happiness and productivity leads to satisfied customers too. Customer Engagement Customer Strategy Employee Engagement donpeppers employeeengagement hallmarkbusinessconnections ritzcarltonleadershipToday's businesses find that happy employees are productive employees. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Stop Annoying Your Customers

Mukesh Gupta

This reminds me of a video that Gary Veynurchuk released, talking about how “Marketers Ruin Everything” You can watch this video below: So, if you have complete attention of your audience or customers or prospects, would you respect it and use it responsibly (With Great Power comes Great responsibility) or would you rather want to be the marketer who ruins everything? AGAIN.

Listening Is the Key Ingredient to Successful Customer Experiences

The 1to1 Media Blog

The 2015 1to1 Media Customer Champions are doing the former and proving that listening to understand leads to big results. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Employee Engagement Marketing Social Media Voice of the Customer 2015customerchampions customerexperience customerserviceStephen R.

5 Key Customer Experience Objectives for 2016

The 1to1 Media Blog

It's the time of the year again when savvy customer experience leaders are planning their strategies for 2016. Separating their organizations from their competition is no longer about price and features; instead it's about providing quality customer experiences. As leaders analyze their objectives for 2016, here are five key customer experience trends to focus on. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Toward Business Goals Only: Customer Conversations and Relationships

Pipeliner

What type of relationship do you want with your customers?  Much of this depends on the types of conversations you are having with your customers and can be a [.] The post Toward Business Goals Only: Customer Conversations and Relationships appeared first on Pipeliner CRM Blog. How do you want them to perceive you?  Sales Effectiveness

Customer Engagement: Ideas for Airlines to Improve Customer Engagement

Mukesh Gupta

A bright future for airlines who have good customer engagement. The airline industry has been notoriously infamous about the poor customer experience and engagement. The only airlines that are making profits are the one’s that have some semblance of good customer experience going. Request the customers to stick the smiley based on their experience on-board the aircraft.

Turn Your Customers Into Marketers

Salesfusion

The idea behind these campaigns is to involve users (whether they be customers, leads or anyone else relevant to your business) by putting them front and center. UGC can help promote trust in your brand by shining the spotlight on what your customers (or even potential customers) have to say about your business. Top five reasons to curate user-generated content.

Selling To Customers through the Lens of Trust

Pipeliner

The post Selling To Customers through the Lens of Trust appeared first on Pipeliner CRM Blog. The primary reason people buy from salespeople is obviously not about quality. have seen quality products and services suffer low sales. Every buying decision triggers an emotional feeling of not being wrong eventually about choices we make. Trust helps sales […]. For Sales Pros salespeople

5 Ways to Avoid Stupid Customers

The Sales Hunter

Not all customers are good customers. In fact, there are some customers who are just plain stupid. Sometimes we as salespeople don’t recognize how stupid they are until it’s too late.  As a public service, I’ve come up with 5 things you can do to avoid dealing with stupid customers. 1. Stupid customers are good for one thing. 

5 Articles to Inspire Customer Experience Success

The 1to1 Media Blog

Customer experience today means everything. Many companies think of customer experience, however, as a flashy marketing campaign, a cool social media outreach effort, or putting associates through a one-time training program. To do customer experience right, everyone might be responsible for delivering on it and be held accountable for its success or failure. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience customerexperiencearticles marketingcampaigns socialmediaoutreach