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Customer Awareness and Customer Care

Mukesh Gupta

A recent post by Bernadette Jiwa  made me think about the difference between Customer Support, Customer Satisfaction and customer awareness/care. Both customer satisfaction and customer support are targeted towards customers who are vocal about what they think and feel about the product or the company.

How do you connect Customer Lifecycle to Customer Success?

Babette Ten Haken

Customer lifecycle describes the developmental stages of customer passage with your organization. Customers evaluate, buy, use and develop/maintain a degree of loyalty to your products or services. Customer lifecycle is the foundation of customer relationship management (CRM). Where does customer success enter into this sales equation? Usually

Four Effective Ways to Gaining Customer Loyalty

Pipeliner

Every business owner knows from a financial perspective that it is much less expensive in retaining your current customers than acquiring new ones. The process of acquiring new customers, demands lots of marketing, selling and an increase in other costs in production and etcetera. Related: How Creative Customer Insights Will Help You Retain Customers If a […].

When It Comes to Results, Focus on Your Customer

Pipeliner

Equally frustrating are the salespeople that are so focused on their numbers they turn customers and prospects off. The post When It Comes to Results, Focus on Your Customer appeared first on Pipeliner CRM Blog. For Sales Pros customers sales leaders salespeopleAs a sales leader, you live and die by your results. What is the key to building a team that is […].

The Art of Social Selling -- Summarized by getAbstract

Find and engage customers on Twitter, Facebook, LinkedIn, and other social networks

Gaining BuyIn for an Industrial IoT Customer Retention Strategy

Babette Ten Haken

Companies wrestle with the impact of an IIoT customer success and Industrial IoT customer retention strategy. They have their hands full executing their current customer retention strategy. Capitalizing on the opportunity to demonstrate even greater value in software and hardware offerings becomes key for an IIoT customer retention strategy. This is the Future of Work.

Change Your Attitude: Engage Customer’s Always

Pipeliner

The post Change Your Attitude: Engage Customer’s Always appeared first on Pipeliner CRM Blog. In the past few months I’ve been treating sales calls differently. When my phone rings and it’s some cold-calling junior rep, I’ll actually listen to what he’s asking me. “Is this really his pitch?” I wonder. For Sales Pros

How Customer Identity Management Can Improve the Customer Experience

The 1to1 Media Blog

There's a goldmine of valuable data in the cross-channel interactions customers conduct. 1to1 Media's Tom Hoffman recently met up with Jason Rose, Gigya Senior Vice President, Marketing, to discuss key trends in customer identity management and how information shared by customers in their omnichannel interactions can be used to deliver more personalized customer experiences.

Customer Retention Strategy leverages Renewals

Babette Ten Haken

Do you have a solid customer retention strategy in place? Let’s say you work for a company with a selling culture that constantly pushes new business acquisition rather than customer retention (pretty much most companies). That scenario leaves your renewal customers at a competitive disadvantage. That’s no customer retention strategy at all. For your customer.

Winning Consensus-Based Sales

Learn how progressive companies refine their commercial strategy to overcome buyer dysfunction and guide customers to consensus

Position the Fit: Competing for Customer Mindshare

Dave Stein's Blog

Strategy 7 — Position the Fit: Competing for Customer Mindshare First, the opening two paragraphs. In Section I (Before the Sale),   you learned how to research your customer and elevate the conversation, focusing largely on possibilities and building a vision of success. With positioning, the battle for customer mindshare begins. Who on the customer’s team is telling you?

Anticipating What Customers Need from Customer Service

The 1to1 Media Blog

This week, I'll be attending Enterprise Connect in Orlando where I expect to have a lot of discussions with people about communications trends involving the contact center and customers. Based on the content in the meeting invites I've received, I also expect a lot of chatter about WebRTC, Unified Communications, and the expanding use of video to strengthen the customer experience. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends contactcenterpreparedness customerservicetips

Would Customers Pay for Your Sales Calls?

Pipeliner

The post Would Customers Pay for Your Sales Calls? When I speak to audiences of sales professionals and ask, “How many of you sell value versus price?” everyone raises their hand. But my next question “So how do you do that?” is frequently followed by an uncomfortable silence. Many consider themselves to be value sellers but few are able to articulate what that really […].

How Much Do You Know About Your Customer’s Customer?

The Sales Hunter

  Why is your customer in business?  Who is their customer?  How do their customers benefit from what they provide to them? Recently, I was working with a salesperson calling on customers and this issue came to light. The reason it came to light is the salesperson was selling to customers who suddenly found themselves […]. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Sales Motivation customer questions

Finding Customer Engagement's Healthy Balance

The 1to1 Media Blog

Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy automation customerengagement customerexperienceAlbert Einstein once said that "It has become appallingly obvious that our technology has exceeded our humanity.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

10 Best Sales Questions to Use When Talking with a Customer

The Sales Hunter

Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department listening prospecting purchasing department questions sales process sales prospecting selling techniquesOne of the best things any salesperson can do is develop a list of 10 questions they feel comfortable asking. The questions […].

Customer Experience Is Hard Enough Without Self Deception

Pipeliner

Call me slow off the mark but I’ve never jumped into the customer experience pond. The post Customer Experience Is Hard Enough Without Self Deception appeared first on Pipeliner CRM Blog. For some reason I’ve not been tempted to dive bomb it and announce I’ve arrived. Instead my instinct has been to sit on the sidelines and watch its progress.

5 Effective Ways to turn Customer Data into Actionable Insight That Improves Customer Experience

Pipeliner

All companies know that information improves marketing campaigns, but what’s more important is the data collected as it improves customer experience. Data gives companies an understanding of the customers mind and how they […]. The post 5 Effective Ways to turn Customer Data into Actionable Insight That Improves Customer Experience appeared first on Pipeliner CRM Blog.

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Customer Journey Mapping Defined

The 1to1 Media Blog

Engaging with customers today has never been so convoluted. With multiple paths to purchase across myriad channels and devices, understanding the 'when,' 'how,' and 'why' of moving customers from point A to point B has become ever so critical. Customer Engagement Customer Experience Customer Service Customer Strategy customerengagement customerexperience customerjourneymapping cxjourneysThere’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Sales Tips For Every Stage of the Customer Lifecycle

Pipeliner

Does everyone in our sales pipeline and our customer base deserve the same monthly newsletter? The post Sales Tips For Every Stage of the Customer Lifecycle appeared first on Pipeliner CRM Blog. Relevancy. This one word describes what Apple has done for us. iPhones, iPads, iTunes…me, me, me. Logically, we [.] Pipeliner Product Updates

Why Your Customer Might Not Hear Your Message

Pipeliner

I frequently hear sales managers and sales professionals say they have a great message for their customers, but it just seems to fall on deaf ears. These same people will say to me, “We tell our customer exactly what we can do for them, but they just don’t get it.” The post Why Your Customer Might Not Hear Your Message appeared first on Pipeliner CRM Blog. Sales Effectiveness

Executive Sales Leader Briefing: Lead Your Customer by Listening to Your Customer

The Sales Hunter

Welcome to the Executive Sales Leader Briefing, a new blog series I am doing every Friday. If you want to receive the Executive Sales Leader Briefing in text form in an email early Friday morning before it is published on the website, go to this page to sign up or complete the below information: I […]. Blog leadership executive sales leader briefing leader sales leader sales leadership

Successful Internal Customer Communication is Your 1st Priority

Babette Ten Haken

How would you rate your own internal customer communication capabilities? Does everyone on your team – your internal customers – understand what you are saying? If your own team cannot comprehend what you are saying to them, how do you expect external customers to successfully understand you? The reason for lack of successful internal customer communication?

Customer Journey Mapping: The Way Forward

The 1to1 Media Blog

The customer journey today follows a winding path across devices, channels, and between the physical and digital realms, making the job of customer experience leaders tough. Following a customer's path is one thing. Customer Engagement Customer Experience Customer Loyalty Customer Strategy customerexperiencedesign customerjourneymapping dataanalytics

6 Ways the Salesperson Can Optimize Customer Engagement

Pipeliner

Customer engagement is not about sending out the most emails in one day. ” As a sales pro, you have lots of reasons to become accustomed to thinking about ways you can optimize customer engagement. The post 6 Ways the Salesperson Can Optimize Customer Engagement appeared first on Pipeliner CRM Blog. Accountability is the new sales buzzword. Only about half of […].

Customer Experience in 2016: Making the Emotional Connection

The 1to1 Media Blog

One of the undisputed thought leaders in the customer experience space is Bruce Temkin, customer experience transformist and managing partner at Temkin Group as well as co-founder and initial chairman of the Customer Experience Professionals Association (CXPA). In a blog post which lists the most important customer experience trends to watch out for next year, Temkin cites "the year of emotion" as the most important trend for customer experience professionals to track in 2016.

7 Ways to Manage Relationships With Your Star Customers

Pipeliner

CRM solutions can be tremendous sales tools, but the old rules about customer relationships still apply – and still contribute to successful sales. The post 7 Ways to Manage Relationships With Your Star Customers appeared first on Pipeliner CRM Blog. Sales Effectiveness

Toxic Teams impact Customer Success

Babette Ten Haken

It’s bad enough when you recognize and regulate toxic customers that suck the life-blood out of you. Ultimately, the workarounds, infighting and non-collaborative activities of toxic teams impair team output and the success of your customers. Are you a member of a toxic sales team, engineering team, customer service team, you-name-it-workplace-team? could write a book, huh?

Who Killed Customer Loyalty

The Sales Blog

Customers are no longer loyal. Did the customer go first? Did the customer who was totally satisfied and thrilled beyond belief suddenly decide that it made no sense to be loyal and leave to find something better ? If the customer didn’t go first, who did? The post Who Killed Customer Loyalty appeared first on The Sales Blog. Who Went First?

Building a Sales Team: Becoming Customer-Centric

Pipeliner

The post Building a Sales Team: Becoming Customer-Centric appeared first on Pipeliner CRM Blog. In my last blog, I discussed how difficult building a sales team can be, especially for a startup. Your sales reps need to be entrepreneurial-minded (what I call salespreneurs) in order to help get the company truly off the ground and headed toward success.

The Worst Kind of Customer…

The Sales Hunter

Your hesitation in feeling great is knowing you had to give the customer a discount to close it. In your mind you feel the discount was necessary, due to the pressure the customer was placing on you. Blog pricing Professional Selling Skills customer discount discounting price You just landed a good sale — or at least you thought it was a good sale. Little […].

Do You Really Know Your Customers?

Mukesh Gupta

Google trends shows that since mid 2007, there has been a consistent level of interest in customer advocacy as a topic. With the advent of social media and the amplification of the voice of the consumer, brands who want to put customer engagement at the center of their strategy, are getting more and more serious about nurturing these advocates  ( like Telstra announced in Feb ).

10 Ways to Increase Your Value as a Salesperson with Your Customers

The Sales Hunter

Ask your customer questions both you and your customer can’t answer. Professional Selling Skills customer leader leadership sales leader sales leadership value value addedRecently after a conference where I spoke, a salesperson asked for ideas on how he could increase his value. Salespeople are famous for […].

The Next Wave in Customer Centricity: Customers as Shareholders?

The 1to1 Media Blog

challenger' bank and receive a share in the bank and early access to new products in exchange for sharing their feedback on the customer experience. Customer Engagement Customer Experience Customer Strategy Emerging Trends Voice of the Customer customerexperience financial voiceofthecustomerprogram

Tech Workforce recalibration for Customer Success

Babette Ten Haken

Tech workforce recalibration is a key factor for customer success. Customer success leverages cross functional collaboration. Customer success strategy and tactics are holistic. Customer success casts your tech workforce as simultaneous translators across technical/STEM employees and non-technical/business/sales/marketing folks. Wikipedia). Sound too good to be true?

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“Are You a Customer?” Is a Dangerous Question

Increase Sales

young lady (probably late teens early twenties) answered.  I asked if she had received my deposit and she responded rather quickly: “Are you a customer?” ” My brain immediately replied in a rather loud voice “Am I a customer?”  Are you serious, am I a customer?” ” Asking “Are you a customer?” Share on Facebook.

7 Effective Ways to Engage with Customers Online

Pipeliner

With today’s technology we can get in contact with a great deal of potential customers online. But But the one problem most businesses experience is the conversion of the actual customers. The post 7 Effective Ways to Engage with Customers Online appeared first on Pipeliner CRM Blog. Tips and Tricks customersAnd this is because they fail at engaging with them.

Align Your Selling to These 3 Customer Buying Stages to Land More Referrals

Pipeliner

Isn’t it great when you’re contacted by someone new and the conversation opens like this, “Your customer told me you can help me like you helped them.” The post Align Your Selling to These 3 Customer Buying Stages to Land More Referrals appeared first on Pipeliner CRM Blog. There isn’t a sweeter lead than a referral. One way to improve the number of referrals […].

2 Key Components In Building Unbreakable Customer Loyalty

MTD Sales Training

Customer/Client Retention customer loyalty Repeat BusinessWhen we ask clients why they buy services, we naturally get a wealth of information that allows us to pinpoint the very things we need to do to gain their business. Not only that, it creates. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

How To Attract More Of Your Best Customers

Pipeliner

The post How To Attract More Of Your Best Customers appeared first on Pipeliner CRM Blog. We all love getting referrals from clients, friends, and colleagues. But, this business development channel is not typically consistent. Or is it? Think about this for a moment. You have a massive network of your absolute best, highest-converting new clients out there. Social Selling