Trending Sources

5 Ways to Improve Customer Retention with Marketing Automation Tools

Salesfusion

Did you know that it’s seven times more expensive to acquire a new customer than it is to retain an existing one? How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention. Retaining Customers Requires Strengthening Relationships. Marketing Insights.

10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular. Dave Kurlan customer service Apple Dell Verizon profesional speaking lufthansa united airlines

Tools Don’t Make The Carpenter

Fill the Funnel

Tools don’t make the carpenter. I have had the privilege of watching my brother Paul grow into one of the premier custom interior carpenters in Colorado. He uses tools, both hand tools and some of the newest power tools to accomplish results. He knows which tool to use to accomplish his goal. Social Selling Training Web Tools Carpenter tools

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Tools Don’t Make The Carpenter

Fill the Funnel

Tools don’t make the carpenter. I have had the privilege of watching my brother Paul grow into one of the premier custom interior carpenters in Colorado. He uses tools, both hand tools and some of the newest power tools to accomplish results. He knows which tool to use to accomplish his goal. Social Selling Training Web Tools Carpenter tools

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Your Best Prospecting Tool is Literally Staring You in the Face

Pipeliner

Prospecting is hard enough at the best of times but how often is the best prospecting tool available to us left under-utilized? There is a reluctance, particularly in B2B sales to ask for a referral during the sales process but as you move towards closing a new deal, that is precisely the time when your new customer is most likely to provide you with a referral. Source: Nielsen.

Spring Cleaning: Tools to Rejuvenate Sales

Smart Selling Tools

Over time, and if left unattended, the inevitable accumulation of ‘stuff’, the clutter that permeates, penetrates and defines your motivation and attitude, will distract you from your objectives, will keep you from focusing on the right activities, and will undermine the vital integrity you have so carefully nurtured with your customers. If you find a renewed sense of purpose emerging from the all-too-long winter months, here are several tools you’ll surely want to consider for rejuvenating your sales life. Author, Nancy Nardin is the foremost expert in sales productivity tools.

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Trigger Events: The Job Title as a Prospecting Tool

Pipeliner

This interview is with Chris Poole from Spot Check Services, a company that provides tools to improve customer satisfaction. The post Trigger Events: The Job Title as a Prospecting Tool appeared first on Pipeliner CRM Blog. Chris has had amazing success with social. Recently, [.] Social Selling

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Time To Upgrade Your Webinar Tools?

Fill the Funnel

Is it time to upgrade your online meeting tools and capabilities? The most popular tool has been GoToMeeting , developed in July 2004 by the Online Services division of Citrix in Santa Barbara, California, using the remote access and screen sharing technology from GoToMyPC and GoToAssist to allow web conferencing. Do you have any other technology tools ten years old?

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Customer Follow-up Improves With Automation

Fill the Funnel

Why is customer follow-up important? It’s not enough to get your customer to buy. One key to doing this effectively is to offer sincere, timely follow-up customer service. Smart business people spend a great deal of time, work and effort on effective customer follow-up, and this is why automation can help. Customer Loyalty Program. Customer Feedback.

The Top Sales Tool for 2014

Sales Benchmark Index

Understanding how your customers are evolving and determining whether your sales team is keeping pace. This tool has been around for a few years now. You will have access to guides, templates and tools to help your BPM drive revenue. A customer survey was launched and aggregated. Each of his 80 sales reps ‘listened’ to their customers through LinkedIn and Twitter.

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12 Time-Saving Tools for Administrative Tasks

Vertical Response

Fortunately, there are several time-saving tools and apps available that can speed up tedious administrative tasks. From making a schedule to paying your employees, you can use these tools to help your business run smoother. You will also receive a productivity score, which you can customize. What time-saving tools do you use for administrative tasks? Time Management.

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Lead Generation Tools

Salesfusion

When you join our team, you not only get a product that both partners and customers love, but a team everyone loves to work with. Feel confident that even your toughest customers will in fall love with our product and service; making you their hero. The post Lead Generation Tools appeared first on Marketing Automation | Lead Generation | Email Marketing | Salesfusion.

New Video Tool Is Grabbing Your Customers Attention

Fill the Funnel

Not only is video the secret weapon behind many of the most successful sales and marketing campaigns currently, but it can help make the difference in your customers decisions. Viddyoze is a tool that allows you to create high-definition professional animations for your training videos, sales videos, marketing videos and internal presentations. Viddyoze 2.0 during launch week.

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Customers Expect Better and Better Customer Experience

Babette Ten Haken

Customers expect better and better customer experience (CX) the longer they choose to do business with you, courtesy of the Internet of Things (IoT). Today’s connected devices, equipment and machinery and interactive platforms set a new benchmark for customer expectations during their lifecycle journey with your organization. Customers are connected to the Internet of Things.

Explaining Customer Loyalty and IIoT Customer Retention

Babette Ten Haken

Explaining customer loyalty and customer retention for the IIoT ecosystem seems like comparing apples and oranges. Should we even be explaining customer loyalty programs in the context of the software vendors and capital equipment suppliers serving the industrial Internet of Things (IIoT) ecosystem? Can traditional customer loyalty models serve IIoT environments?

Most Frequently Used Web Tool In My Tool Kit

Fill the Funnel

The most frequently used web tool in my tool kit currently is TimeTrade. As I began writing this series, I lined up a list of the newest, most interesting web tools that I have come across in the last few months. As I compiled the list of all twenty web tools that I will be sharing this month, I was shocked to realize that I have never written about TimeTrade.

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4 Twitter Tools that Help You With Customer Service

Vertical Response

Twitter has fundamentally changed the way that customer service interactions take place. As a business owner, you might find yourself in a negative customer-tweet situation at some point. Although daunting, with the correct monitoring tools, you can stop the criticism and respond to your customers in a timely manner. Twinitor. TweetDeck. Wondering how it works ?

The Perfect Sales Tool: Is it Time to Stop Wishing?

Smart Selling Tools

Two years ago, I wrote about the perfect sales tool and included a wish list of capabilities that simply didn’t exist back then. Admittedly, the perfect sales tool will never exist because the needs of sales organizations vary from company to company. The very definition of a perfect sales tool will therefore, be in dispute. Is there a perfect tool for individual scenarios?

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My Clients Made Me Do It-Web Tools For Everyone

Fill the Funnel

Web Tools have been good for my clients this year. I had a significant revelation occur about 2 months ago, triggered by one of my consulting clients when he asked me this question: “Why don’t you offer all of the your custom-built web tools and training you give to me as a part of our consulting agreement to the public?” Training Web Tools products trainin

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How Technology Has Changed Selling: New Tools, Old Rules

Fill the Funnel

Consider some of the changes that have occurred as a result of technology and tools: Prospect Research. New Tools: Instant availability of everything imaginable about each prospect. New Tools: Getting a direct phone number and email is now only a speed bump at best. These are just a few of the new tools for old rules in sales. Sales News Web Tools

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7 Tips and Tools To Get Out Of Your Sales Slump

Fill the Funnel

Here are 7 tools and tips that can help you get out of your sales slump and hit your numbers by the end of the year. You can enjoy deep understanding of your competitor’s social media progress and engagement by using a tool like Rival IQ. This is possible by taking advantage of a tool like the Sales Funnel Analysis Report available in the popular Base CRM solution.

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One Easy Tool to Improve Sales Efficiency Now

Sales Benchmark Index

Participating in this onsite session, you and your leaders will get the Customer Priority Scorecard. This easy-to-use scorecard will enable your sales organization to: Improve how your sales reps prioritize their time with existing customers. How Are Your Reps Prioritizing Their Customers? Too often, focus is put on customers based soley on total revenue or loudest complaint.

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30 Seconds Matter: How Sales Tools Deliver Revenue Growth

Smart Selling Tools

Linda wanted to get my thoughts on sales tools and the role they play in today’s sales organizations. The first sales tool I used (other than a rolodex) was the GRiD Systems laptop. It was an exciting time, and it is where my love for sales tools began. That is why it is important to understand the value of sales tools and why they are therefore, vital for sales organizations.

Top 5 Affordable Tools to Make Infographics in a Snap

Vertical Response

If you pay $6 per month, you will receive Google Analytics integration, the ability to upload custom themes and password protection on any infographics created. Have you used any of these tools to create infographics? The post Top 5 Affordable Tools to Make Infographics in a Snap appeared first on VerticalResponse Blog. What makes infographics so popular? Piktochart. Canva.

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The Best Free Tools for a Small Business

Vertical Response

There are tons of fantastic free business tools out there that help a small business manage, market, and socialize their company. What’s great about this tool is that it can always be with you. Share any of your files with clients, customers or vendors. Any other free tools or services that you find really useful? Let’s take a look at some of the best: Evernote. Dropbox.

Post Sale Customer Abandonment impacts Customer Retention

Babette Ten Haken

What is your rate of post sale customer abandonment? How well does your organization “stay close to your customer”? Often, sellers leave customer retention, and customer experience, up to everyone else in their organization: the “non-sales” people. That is when customers can fall through the process cracks in an organization. Your customers will thank you.

Fast Track Your Sales with New Tools

DiscoverOrg Sales

Even if you’re the three-time Formula One World Champion Lewis Hamilton of Sales, you still need a top-performing vehicle, or in this case, a serious set of tools, to help you close. Understanding that often the budget for the very tools needed resides in marketing can help you race ahead of the competition when selling to sales. The idea of supercharging your sales is nothing new.

When Scripts And Tools Aren’t Enough

Partners in Excellence

New tools, training, processes, capabilities all focus on helping sales people be more impactful, relevant, timely–as well as more efficient and effective. Analytics help us identify customers with a higher propensity to buy. There’s a never ending set of tools that enable us to research and better understand the companies and people we are engaging. What happens, in the moment, when we are having a discussion with a customer and all of a sudden they take a right turn, when we expected/wanted them to take a left turn. But what happens when they fail?

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Buyer Personas – Critical Tools for Modern Sales Reps

Sales Benchmark Index

A customized sales process is an excellent tool. These tools help to anticipate buyer trends and keep pace with the buyer. There are a variety of buying trends you may be seeing with your customers. This isn’t about manipulation, it’s about selling the way the customers want to buy. This tool will lead you through the process of creating accurate Buyer Personas.

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Convert Website Visitors into Customers

Fill the Funnel

The post Convert Website Visitors into Customers appeared first on Fill the Funnel. Web Tools16 Days 19 Hours 51 Minutes 42 Seconds We Are Live! Get Your Name On The Early-Bird List Over a year in field testing with beta clients, February 22nd will bring the launch of my new Software as a Service.

6 Handy Tools to Monitor Social Media Success

Vertical Response

Many social media sites offer businesses tools to help you monitor your success – Are you taking advantage of them? Here’s a recap of the tools you can use to ensure your social media efforts are working: Instagram Business Tools. A CSV export tool will show data for up to 3,200 tweets and includes a breakdown of all tweet impressions. Twitter Analytics.

The 10 Best Time-Saving Tools of 2014

Vertical Response

In this modern world, apps and other online tools can help you get the most out of your workday. Who has time to find time-saving tools ? To help cut through the clutter, we asked dozens of small business owners to suggest an app or a tool that boosts productivity and saves time. Several owners suggest this online tool that works as a time tracker. FastCustomer. Sortly.

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The Evolution of Sales Tools and the Efficiency Paradox

Smart Selling Tools

The reason I’m using this absurdly outdated example is to make a point about the drivers behind the evolution of tools and the importance of investing in new tools. Tools (technology and processes) evolve over time primarily from an onward and inevitably pressing need for operational effectiveness and gaining efficiencies. Do you have it in your mind? OK then. Yes, it helps.

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Google Analytics 101: What Every Small Business Owner Should Know about the Powerful Website Analysis Tool

Vertical Response

Understanding your customers well enough to ensure you’re giving them what they want and need — that’s the key to success for any small business in any industry. It’s easy enough to learn about the customers and prospects who actually walk into your store or office, but what about those who visit your digital storefront? Tools/Services Google Analytics

How do you connect Customer Lifecycle to Customer Success?

Babette Ten Haken

Customer lifecycle describes the developmental stages of customer passage with your organization. Customers evaluate, buy, use and develop/maintain a degree of loyalty to your products or services. Customer lifecycle is the foundation of customer relationship management (CRM). Where does customer success enter into this sales equation? Mis-Assumption #2.

Why Transactional Upselling Activities do not Retain Loyal Customers

Babette Ten Haken

Upselling becomes the next step along a linear, post-sale customer experience. That linear concept of upselling essentially freezes that customer in time. As a result, sales people focus on a specific transactional post-sale outcome: upselling the customer and increasing the value of the contract. Also, they do not diminish customer defection. Period. Let’s face it.

Sales Enablement Tools Help or Hinder

Score More Sales

Every sales leader is told, “buy this sales enablement tool – it will help you so much.” But sometimes these tools hinder our success. For example take Salesforce.com which is the predominant CRM tool sales teams use. How to find what works with what – you already have tools, right? Tools are just tools – it is the methodology and systems behind them that count.

9 Questions To Answer Before Introducing New Tools To Your Sales Team

Fill the Funnel

Selecting a new sales tool for your team can be a daunting task. Sales Tool consultancies such as Fill The Funnel and Smart Selling Tools have documented over 3,000 such tools currently available. Will you be replacing an existing tool? Decide at the very beginning how you will measure success of the new tool. Do you need an app and/or a web-based tool?

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Death of a Sales Tool: The ROI Calculator

Sales Benchmark Index

As the CSO, you want to arm your reps with every tool to give them an advantage. Enter the customer’s current numbers. How can the customer say no to that? Anybody who has placed an ROI calculator in front of a customer knows differently. Download this, the Story by Numbers Tool , to give your reps a powerful story the customer can visualize. With a story.

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6 Time-Saving Business Tools to Help You Get Organized

Vertical Response

Here are six online tools you can use to organize all your business needs, and make this your most productive and time-savvy year yet. Trello The perfect hybrid of an online to-do list and full-scale organizational tool, Trello is the ideal app for someone seeking a project management platform that’s easy to use with straightforward functionality. Evernote is free to use.

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