Trending Sources

Gaining BuyIn for an Industrial IoT Customer Retention Strategy

Babette Ten Haken

Companies wrestle with the impact of an IIoT customer success and Industrial IoT customer retention strategy. They have their hands full executing their current customer retention strategy. Capitalizing on the opportunity to demonstrate even greater value in software and hardware offerings becomes key for an IIoT customer retention strategy. This is the Future of Work.

Customer Retention Strategy leverages Renewals

Babette Ten Haken

Do you have a solid customer retention strategy in place? Let’s say you work for a company with a selling culture that constantly pushes new business acquisition rather than customer retention (pretty much most companies). That’s no customer retention strategy at all. Customer retention strategy requires sales vision. Or would you prefer not to think about this? Boring….

Client Side Experience of Customer Retention Efforts

Babette Ten Haken

Consider the quality of client side experience for your customer retention efforts. Worse than that, leave customer retention efforts up to other people in your organization. The duration and quality of client side experience of customer retention efforts is firmly in your hands. However, why do your customer retention efforts continue to be self-serving? syndrome.

Time for a Customer Retention Upgrade to your Business Strategy?

Babette Ten Haken

Is it time to conduct a customer retention upgrade to your business strategy? Do you react to or anticipate customer retention issues? customer retention upgrade pokes holes in Us versus Them  silos. The Others are your customer retention superstars. First of all, a customer retention upgrade is a key component of an enlightened sales strategy.

5 ways marketers can drive customer retention to achieve growth

Salesfusion

The post 5 ways marketers can drive customer retention to achieve growth appeared first on Salesfusion. Marketing Automation

The Two Sided Sword of Employee Retention

Increase Sales

Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well. Employee retention for business leadership is all about what I call the 7 Rs: Right people in the. Business Leadership customer loyalty employee retention employee turnover engaged workforce high performing culture right people in the right seats

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Just go in to a retailer in a mall or in a big box store somewhere and try to have a really great interaction with an employee. Ask Your Customers.

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

How to Use Business Reviews to Increase SaaS Customer Retention

The Sales Insider

Retention is one of the main challenges tech companies face. Selling Strategy Account Management saas business reviews saas customer retention Keeping customers after their initial contract ends can be difficult if decision makers do not clearly see the value in using your product. That’s why SaaS companies need good account Read more.

Customer Retention, Different Approaches

Partners in Excellence

Customer retention is a critical issue.  But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention.  They realize all the “legalese” will keep a customer if they are truly unhappy and that punitive terms are not a customer retention strategy.  ” .

Podcast: A Sales Reorg with 99% Customer Retention & 5% Rep Turnover

Sales Benchmark Index

Dan Perry recently interviewed Matt Boice, Vice President of Sales Ops at TEN. The Enthusiast Network, founded in 1948, is a media company with the largest concentration of males between 18-34 within the automotive and outdoor adventure market. TEN has been on a tear lately growing their social followers 512% since 2013 sitting now at 74 million.

Customer Retention, Whose Job Is It Anyway?

Partners in Excellence

I wrote, Customer Retention-Different Approaches , the other day.  It stimulated a lot of discussions.  One of the most interesting was with my friend Brian MacIver.  He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations. Sales is tough enough. 

Customer Retention: A Critical Selling Capability

Dave Stein's Blog

Matthew is an expert in customer retention, a critical, but often under-appreciated selling capability.  Minnesota Life’s Client Relationship Advisor team is so effective, the company’s retention rate is significantly ahead of their closest competitor.  What’s different about sales in a customer retention context? So in that context, here my interview with Matthew.

Customer Retention, A Rant

Partners in Excellence

What are your strategies for customer retention?  Do you see if you can keep them?  Do you learn from them if you can’t? Related posts: Performance Management Friday — Customer Retention/Customer Attrition. Business is tough everywhere.  As sales professionals, we struggle to find business and meet our quotas. Losing business that you had previously won is tragic. The first is one of our company’s banks.  We keep accounts in a few banks around the world. Originally, we established multiple accounts to help make it easier for our people to do business.

4 Tips to Increase Retention and Drive Upsell

Microsoft Dynamics

The bottom line is, if you’re serious about customer retention you need the data, analytics, and drive to stand out from the crowd. Brand switching is up 29 percent since 2010, and poor customer service is to blame. In the US alone, customers are taking $1.6 trillion in revenue with them as they swap from brand ‘A’ to brand ‘B’. Identify your at-risk customers. Change their minds. Reach out.

The 3 Main Components That Drive Customer Loyalty

MTD Sales Training

Customer/Client Retention client retention customer loyaltyMost companies agree that loyal customers are the lifeblood of their business. Clients who return continuously to restock or re-purchase make it easy for companies to provide service and back-up. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Confessions of a Recovered Sales Hoop Jumper

Babette Ten Haken

Do I need to tell you what my customer retention rates were? Babette Ten Haken is a management consultant, strategist, speaker and coach focused on customer success for customer retention. I admit it. I was a sales hoop jumper. Especially early on, when I was an over-anxiously sales newbie charging after seemingly unrealistic sales quotas. listened. wanted to please.

Sales 59

How do you connect Customer Lifecycle to Customer Success?

Babette Ten Haken

Savvy customer retention strategy connects customer sales lifecycle to post-sale customer success. The majority of sales organizations focus on customer acquisition rather than customer retention. The initial, first sale sets the stage for customer lifecycle, customer success and customer retention. Customer lifecycle is the foundation of customer relationship management (CRM).

Keep Your Affiliate Relationships Fresh with Retention Campaigns

Software Business Blog

This article answers common questions about affiliate fatigue and teaches you how to run retention campaigns that help affiliates spark sales, benefiting your bottom line and their affiliate business. Knowing  what your top affiliates need from you will help prioritize ways to improve your program and retention campaigns. How do I craft retention campaigns? Commission.

Why your Upselling Strategy does not make sense

Babette Ten Haken

Upselling strategy impacts customer success for customer retention. Included is a valuable Buyer Skepticism Checklist you will find helpful in pivoting your upselling tactics into a relevant customer retention strategy. Babette Ten Haken is a management consultant, strategist, speaker and coach focused on customer success for customer retention. Trust me on that one.

Client Retention Lessons from Software as a Service

The Sales Blog

Client Retention Lessons from Software as a Service is a post from: The Sales Blog | S. Anthony Iannarino. Not too many years ago, there was no such thing as software as a service ( SAAS ). The business model didn’t exist. Instead, you bought a packaged box with the software enclosed on a disk, and you ran the software on your computer. But software companies learned that they could create and capture more value with a better model. But more important still, they could generate predictable revenue. As long as you are subscribed, you pay every month (or in some cases, every year).

Communication Dysfunction impacts Customer Success

Babette Ten Haken

They are unable to create highly valued outcomes that contribute positively to customer success and customer retention. She traverses the interface between tech workforce hiring strategy and developing collaborative technical and business teams focused on customer success and customer retention. Your customers’ success also is impacted as part of the package deal. It is demanding.

Gaining BuyIn for an Industrial IoT Customer Retention Strategy

Babette Ten Haken

Companies wrestle with the impact of an IIoT customer success and Industrial IoT customer retention strategy. They have their hands full executing their current customer retention strategy. Capitalizing on the opportunity to demonstrate even greater value in software and hardware offerings becomes key for an IIoT customer retention strategy. This is the Future of Work.

Dealing with Toxic Clients

Babette Ten Haken

CROSS FUNCTIONAL COLLABORATION CUSTOMER RETENTION SALES STRATEGY LEADERSHIP SALES ENGINEERING COLLABORATION toxic client toxic clientsI have dealt with more than a few toxic clients. Have you? Anything over zero toxic clients is more than anyone’s fair share of them. Ideally, you and I never should find ourselves in a situation where we are contractually obligated to toxic clients.

Professional Hard Calls and June 2016 Blog Post Roundup!

Babette Ten Haken

CustomerRetention leverages Tech #Workforce #Strategy for #CustomerSuccess by @babettetenhaken on @LinkedIn https://www.linkedin.com/pulse/customer-retention-leverages-tech-workforce-strategy-ten-haken. Babette Ten Haken is a management consultant, strategist, speaker and coach focused on customer success for customer retention. And oh, by the way, oh yes I can and, in fact, will.”.

Inside Sales Tip: 4 ‘Must Ask’ Questions to Increase Client Retention

The Sales Insider

Auto Dialer Best Practices How To's Inside Sales Best Practices Inside Sales Tips Inside Sales Training InsideSales.com Client Retention Inside Sales Ken KrogueAs an inside sales professional, often times we think solely of driving leads, qualifying those leads, and (hopefully) closing those leads if we’ve done our job right. However, perhaps the most important aspect of the sales after using a sales Read more.

Sales 15

Lessons in Retention for TM practitioners

The Productivity Pro

Lessons in Retention for TM practitioners. Here are my key take-aways from his presentation on employee retention. 1. By Carlos Botero, VP of HR, DIRECTV. From the September 8, 2011 meeting of the CO New Talent Management Network ( www.contmn.com ), at the DIRECTV facility at 161 Inverness Drive West in Englewood, as written by Laura Stack. Under the leadership of Carlos Botero, who took over as VP of HR in July 2008, DIRECTV is on track for a 24% employee churn in 2011, down from a high of 110% in 2008. How was this accomplished? “Great talent follows great talent.”

2 Key Components In Building Unbreakable Customer Loyalty

MTD Sales Training

Customer/Client Retention customer loyalty Repeat BusinessWhen we ask clients why they buy services, we naturally get a wealth of information that allows us to pinpoint the very things we need to do to gain their business. Not only that, it creates. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

How To Bond With Your New Client Just After The Close

MTD Sales Training

Customer/Client Retention building client relationships building long term relationshipsIn sales, our natural goal is to make as many people or businesses as we can more successful or profitable than they are currently. That’s the bottom line…it cements the long-term relationship. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

How To Improve Customer Retention and Your Bottom Line

Stride

Customer retention is becoming more of a focus in the digital age – what with all the marketing channels, analytics options and automated systems. Customer retention begins with superior customer service. The cost of not improving customer retention can ruin your ability to become more profitable. Sure, customer retention affects top line growth. In a big way. Sales.

Why Tech Workforce Engagement is Key to Customer Success

Babette Ten Haken

Because if not, you could be marginalizing talented individuals from engaging in customer success and customer retention initiatives. In my playbook, customer success is the fulcrum leveraging customer retention strategy. What if that one tech team member held together your key accounts customer retention strategy? What do you think? The choice is yours. The reason? Milestones?

Team Criticism – 4 Collaboration Hacks

Babette Ten Haken

CROSS FUNCTIONAL COLLABORATION CUSTOMER RETENTION SALES STRATEGY ENTREPRENEURS & STARTUPS LEADERSHIP SALES ENGINEERING COLLABORATION TECH WORKFORCE HR STRATEGY client criticism external client internal management management criticism team criticismHow do you handle team criticism? Here are 4 hacks to help you move forward together, confidently and collaboratively. Let’s face it.

Performance Management Friday — Customer Retention/Customer Attrition

Partners in Excellence

Monitoring customer retention and customer attrition is important.  There are a number of different ways to measure customer retention.  In the simplest form, you want to look at the percent of customers that bought in some previous time period that buy this year.  For example, in my business, we have very high customer retention, but not all our clients buy our types of services every year.  Having high customer retention numbers is good, it’s an indicator of customer loyalty.  Are your measuring retention and attrition?  Were they unhappy with quality? 

Sales Vision is more than 90 Days Long

Babette Ten Haken

In addition, sales vision influences customer retention. Ultimately impact your customer retention rate. As a result of extending your sales vision, you start thinking customer acquisition and customer retention, simultaneously. Fuel both new account acquisition and customer retention initiatives with these business cases. How would you describe your Sales Vision?

Sales 33

The “A” In AIDA – 3 Ways To Actually Grab It!

MTD Sales Training

Customer/Client Retention getting the attention of customers how to gain respect from clients We are supposedly exposed to over 5,000 marketing, advertising and other types of messages each day. Personally, I think it’s a lot more, especially when you think of how many emails we get! What. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Tech Workforce recalibration for Customer Success

Babette Ten Haken

Is your company currently focused on customer success strategy for customer retention? Babette Ten Haken is a management consultant, strategist, speaker and coach focused on customer success for customer retention. CROSS FUNCTIONAL COLLABORATION CUSTOMER RETENTION SALES STRATEGY LEADERSHIP SALES ENGINEERING COLLABORATION TECH WORKFORCE HR STRATEGY Totally sponsored blog posts - 2016

Data 39

4 Simple Steps To Build A Strong & Loyal Customer Base

MTD Sales Training

So, it follows that customer retention must be a major component of an effective marketing. [[ This is a content summary only. Customer/Client Retention Sales Tips how to build a strong customer base how to make your customers loyal Most of us would agree that it costs considerably more to get a new customer than to maintain a loyal one. Visit my website for full links, other content, and more! ]].

Reinventing Sales Wheels or Just Spinning Them?

Babette Ten Haken

Which internal processes exert the greatest impact on how your business creates and measures customer experience, customer success and customer retention? Ultimately, does the focus of survey instruments serve as a means of self-gratification or as a catalyst for customer retention? You can reinvent sales wheels or continue to spin your sales wheels. You can choose to do nothing.

Why Customer Experience Is So Important For Your Success

MTD Sales Training

Customer/Client Retention how to make a good experience for the customer making customer experiences for client retention Have you a favourite restaurant? Car dealership? Clothes Shop? If you have, it’s probably because of the products they sell and the people who run it. Overall, though, we judge our favourite. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

7 Ways To Destroy The Relationship With Your Client

MTD Sales Training

Customer/Client Retention how not to destroy a client relationship how to retain clients and not alienate them Customers often judge us by the quality of the back-up service we offer. If everything goes well before we actually start working with them, they may see fit to buy our products and services. The. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].