Trending Sources

10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular. Dave Kurlan customer service Apple Dell Verizon profesional speaking lufthansa united airlines

The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen.  No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service. Share on Facebook.

The 7 Cs of Customer Service

Tom Hopkins

Customer service is often thought of as an after-thought to be delivered when it's needed. The post The 7 Cs of Customer Service appeared first on How to Selling Skills. Related posts: Handle Sales Challenges Promptly. Building Relationships customer service keeping sales closed sales skills selling skills talking with clients

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

The title on your card says “sales.” ”  Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. That is what I see as the primary role of sales.

School of Rock the Musical Demonstrates Selling to Existing Customers and Customer Service

Understanding the Sales Force

I'll share that in a moment, but first, let's discuss the dynamic of the show versus the movie and compare that to an ongoing sales challenge. Prospects have expectations - for the meetings, salespeople, products, services, prices and terms that a company will offer up during your sales cycle. Dave Kurlan sales tips account management major account sales school of rock

The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? These plastic sounding attempts at delivering even noticeable customer service are as insincere as the teenager with the “sorrieee” response when being chastised for some typical teenage behavior. “Welcome to …” or. Share on Facebook.

The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. Isn’t it a shame that sometimes the customer, who you worked so hard to win, cancels the order during the initial stages because someone somewhere has let them down?

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

So before I launch into today’s post, I think you will enjoy this: “ The Grocery Bagger ” Customer care has become the most important issue facing businesses in every market: Customer care programs come under a number of titles – customer services, customer satisfaction, customer focus, customer orientated etc. Staff. Profit.

The “What” and the “How” Of Stand-Out Customer Service – Average Doesn’t Do It Anymore!

Jonathan Farrington

Harmonious relationships with customers and colleagues are essential to service success, because providing outstanding customer service is primarily a team effort. For excellent customer service to exist, it has to be practiced on an internal basis. To be outstanding, organizations must deliver excellence in both material and personal service.

Guest Article: “10 Reasons Why Outrageous Customer Service Is All That Matters,” by Dan Waldschmidt

Sales and Management Blog

10 Reasons Why Outrageous Customer Service Is All That Matters. There is nothing else more important than making sure every memory of you by your customer is one of delight. Make no mistake — treating your customer in a way that creates delight is one of the hardest, most emotionally intensive talents that you will need to master in order to position your business for exponential growth. What makes delivering customer service even more of a challenge are the confusing and misguided ideas we get from business experts on the subject. by D an Waldschmidt.

Sales Tip: Selling Your Customer Services for Success

Sell More and Work Less

It’s all about selling your services in this video sales tip. Although it may seem like a bitter medicine at first, selling your services correctly will pay big dividends moving forward. Nonstop Sales Boom is out now! Learn key strategies to build a business that produces consistent sales growth. Sales Tips

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Inconsistent Customer Care. What Is Customer Care? Customer Requirements. Staff.

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up? Enter Stephan Mulder – you may recognize that name from a recent post. So, what is so special about Stephan?

Chat Seen as Customer Service of the Future

The 1to1 Media Blog

The prevalence in text-based communication has increased the popularity of chat for customer service use, according to Jeremy Sokolic, senior vice president of marketing at LivePerson. Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Sales Effectiveness Social Media customerexperience customerloyalty customerservice customerstrategy emergingtrends saleseffectiveness socialmediaSocial media and mobile phones have changed the way many people view the world.

3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Check it Out Following are three mission critical points for providing good customer service. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers. Although these

10 Best Sales Questions to Use When Talking with a Customer

The Sales Hunter

Below are what I’ve found are the 10 best sales questions you can use. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department listening prospecting purchasing department questions sales process sales prospecting selling techniquesThe questions […].

Customer Service and Inside Sales Team are NOT the Same Thing!

Sell More and Work Less

Today I’ll look at the issues that differentiate the customer service team from the sales team. Today I’ll look at the issues that differentiate the customer service team from the sales team. Podcast Series: The Sales Leader Customer Service

5 Ways to Deliver Social-Friendly Customer Service: by.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice of the Customer. Essentials for Voice of the Customer Success. Tesco Looks to Actual People to Improve the Customer Experience. When Does the "Customer" Experience Begin? Church of the Customer.

United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers. Customer service has a very important selling role.

Who Cares About “Outstanding Customer Service Experience?”

Partners in Excellence

Sometimes, I think we get customer service wrong.  We try to create outstanding experiences.  We survey people about the experience and how it can be improved.  We sell the value of our outstanding customer service. Frankly, to me, the very best customer service experience is to have no customer service experience at all!  Not having the need to engage customer service, in the first place, makes me more satisfied with the product or service I’ve bought than the most sophisticated customer service process in the world.

The Best B2B Customer Service I’ve Ever Seen

Dave Stein's Blog

Their commitment, quality of service, and performance is the best I have ever seen.  First, some dazzling statistics: The average Client Relationship Advisor’s service tenure is 17 years; They retained 96% of their business in 2011. Additionally, the group life division has a Net Promoter® Score* of 89%.  It is calculated by taking the number of customers who rate (on a scale of zero to 10) their likelihood to recommend the business 9 or 10 and subtracting the customers who rate their likelihood to recommend 0-6.  Dave Stein:  That’s terrific performance.

The Best B2B Customer Service I’ve Ever Seen

Dave Stein's Blog

Their commitment, quality of service, and performance is the best I have ever seen.  First, some dazzling statistics: The average Client Relationship Advisor’s service tenure is 17 years; They retained 96% of their business in 2011. Additionally, the group life division has a Net Promoter® Score* of 89%.  It is calculated by taking the number of customers who rate (on a scale of zero to 10) their likelihood to recommend the business 9 or 10 and subtracting the customers who rate their likelihood to recommend 0-6.  Dave Stein:  That’s terrific performance.

Would You Pay for Better Customer Service? - Think customers: The.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice of the Customer. Essentials for Voice of the Customer Success. Tesco Looks to Actual People to Improve the Customer Experience. When Does the "Customer" Experience Begin? Church of the Customer.

10 Things You Must Do to Ensure the Internet Doesn’t Replace You

The Sales Hunter

Blog Consultative Selling Customer Service leadership customer service internet sales leader sales leadershipEvery few months, there is a new article released that claims salespeople are doomed, due to the idea that the internet can more effectively do what any salesperson can do. I don’t buy that. think the salesperson is not destined to become a relic, as long as they bring real value to the […].

Sales 80

10 Ways to Overcome a Customer’s Objection

The Sales Hunter

An objection from a customer is not a reason to panic. Thinking you’re never going to have a customer object to something is not realistic. Ask the customer to share with you more insight as to why they raised the objection. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills handling objections objections sales motivation sales tipsHere are 10 responses to consider: 1. always say it’s not the […].

The 6 Principles of Customer Service

The Sales Insider

In a recent blog we discussed what it means to keep a customer’s loyalty. There are some things as sales professionals that we can do to increase customer satisfaction. Inside Sales Tips InsideSales.com Lead Response Management Sales 2.0 Sales Management B2B Best Practices Customer Service Sales Best Practices Sales Principles Sales Tips

10 Reasons Why Outrageous Customer Service Is All That Matters.

Dan Waldschmidt

There is nothing else more important than making sure every memory of you by your customer is one of delight. Make no mistake — treating your customer in a way that creates delight is one of the hardest, most emotionally intensive talents that you will need to master in order to position your business for exponential growth. What makes delivering customer service even more of a challenge are the confusing and misguided ideas we get from business experts on the subject. It isn’t profitable to provide amazing customer service to everyone.

6 Ways to Separate Yourself from Your Competition

The Sales Hunter

Why should a potential customer give you the time of day when they already have too much on their plate? There’s a reason why customers don’t see value in salespeople, because to be quite blunt, most salespeople don’t bring value. To many customers, there’s zero difference between […]. What makes you different from your competitor?

Customer Service Is Overrated!

Partners in Excellence

I was reading an interesting discussion on customer loyalty at Focus.com.  The responses focused on great customer service.  This This matches my experience when I talk to executives worldwide.  It’s what most customers cite when questions about how they make buying decisions. Sometimes, I wonder if all of us, customers included are missing the point.  Don’t get me wrong, customer service is critical, but I wonder if there is something that’s really more important. Customer service and support is critical. 

Fire The Fools Screwing Up Your Customer Service Department.

Dan Waldschmidt

Nothing derails business grows faster then horrible customer service. Bad customer service can undo the best sales plan, the best marketing strategies, and the best tactics for world domination. Most companies think they do a good job delivering great customer service. It’s rare that a company admits that they aren’t servicing their customers to the best of their ability. So customer service gets whitewashed behind great web tools that process request from customers. What do your customers think?

Are You Prepared for Customer Service/Social Convergence.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice of the Customer. Essentials for Voice of the Customer Success. Tesco Looks to Actual People to Improve the Customer Experience. When Does the "Customer" Experience Begin? Church of the Customer.

VIDEO SALES TIP: Your Sales Presentation Sucks

The Sales Hunter

I know it sounds harsh, but your sales presentation sucks — if you are relying on it so heavily that it is a roadblock to authentic dialogue.  What happens when you come into a meeting with the customer or prospect and you are determined to stick to the presentation is you may actually shut down any […].

Video 66

VIDEO SALES TIP: Are You Proud of Being a Salesperson?

The Sales Hunter

Blog Breakthrough Sales University Consultative Selling Customer Service leadership Professional Selling Skills Sales Motivation sales motivation video sales tipGreat salespeople are proud of what they do. This isn’t about being arrogant and boastful.  It’s about feeling confident and feeling good about the way you are able to help people.

Video 78

Jay Baer on Hugging Your Haters and the Real Value of Stellar Customer Service – Episode 53

The Sales Blog

“For years, customer service has been a necessary evil.” Customer service is the lifeblood of truly impacting businesses. During this conversation Anthony asks the kind of questions that unpack the gold of Jay’s new book, “Hug Your Haters” and shows you why keeping customers through outstanding customer service is tons more important that getting new customers. After listening to this episode you won’t think of customer service the same way again. Why you should fix your customer service before you get more customers.

Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. So long as the environment in your organization is tolerant of taking a patronising, competing or negative attitude to customers, some people will do just that. No, the issue is the environment.

VIDEO SALES TIP: The BEST Sales Presentation IS…

The Sales Hunter

Instead, they build strong conversations focused on the customer’s needs. Blog Closing a Sale Consultative Selling Customer Service leadership Professional Selling Skills canned presentation presentation presentation skills sales presentation sales skills video sales tip…NOT a presentation. Great salespeople do not rely on a canned presentation. You can strengthen your dialogue abilities, and you will see how little you even want to use your canned presentation. Check out the below video to see what I mean: (And if […].

Video 63

Why Millennials Don’t Care About Customer Service

Productivity and Motivational Tips for Inside Sale

In a Boston Consulting Group survey,  Millennials reported valuing “friendly service” much lower than other generations. ” A whopping 81% reported valuing the quick lines and fast service of high-end fast food over slower, “friendly” table service. It’s definitely not a productive set of values for customer service success.

I Don’t Sell. I Help People With Their Problems.

The Sales Hunter

Blog Closing a Sale Cold-Calling Consultative Selling Customer Service leadership Professional Selling Skills price pricing sales leadership sales skills sellingListening to a successful small business person being interviewed a few weeks ago, I was struck by a comment he made about his success. He was asked if he saw himself as a salesperson. His response was, “No, that’s the last thing I would want to be, I don’t sell at all. What I […].

The Sales Profession in the Year 2050

The Sales Hunter

What is the sales profession going to be like in the year 2050? Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation selling Remember the 1969 song “In The Year 2525?” ” If you’re too young to remember the song, you better pay attention.

Believe It or Not Everyone Is In Sales

Increase Sales

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Once he realized that everyone is in sales and being in sales is a positive, he became the star of the customer service training.

Stop Using Your Brain as Your CRM

The Sales Hunter

Sure, we’ll be able to remember the big stuff, but many times the ability to close a sale rests on our ability to take a small key piece of information and leverage it. This means either at the end of each sales call or at the end of each day. Make this a healthy habit and you will see the effort pay off in your number of sales and overall success.

Quit Asking “Feature” Based Questions and You’ll Boost Your Sales

The Sales Hunter

This is the easiest way for you to increase your sales! If you want to significantly alter your sales results, here is one of the most powerful things you can do. I’ve talked for years about the need to be focused […]. Blog Consultative Selling Customer Service Professional Selling Skills Prospecting benefits features prospect prospecting question questioning sales questions That’s right! Quit asking “feature” based questions and start asking “outcome” based questions.

What Do Your Customers Remember After You Leave?

The Sales Hunter

When talking about this, I say it goes far beyond what you’re selling and is critical regardless of whether or not you close a sale. Copyright 2014, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price. We all impact people everyday.

Average Salespeople Talk About Their Products. Great Salespeople Talk About Their Customer’s Business.

The Sales Hunter

Do your customers really care about what it is you sell? Sorry, but more times than not, the customer’s interest level in what you’re selling is at best top-level only. If this is the case, then why do you spend the limited amount of time you have with your customer talking about things your customer really isn’t interested in?

Your Customers Don’t Want to Buy From You

The Sales Hunter

I hate to break the news to you, but your customers really don’t want to buy from you. Blog Closing a Sale Customer Service pricing Professional Selling Skills close closing closing a sale customer service price sales closing Just so you don’t get too upset, keep in mind that they don’t want to buy from your competitors either. What is really disturbing is they haven’t wanted to buy from you for a long time.  […].

Sales 45