| |  Customer Service + Sales |
| Featured Content |  Before You Buy: What You Need To Succeed With Internet Leads |  The Leads360 2012 Lead Industry Report |  Beyond Qualification: The Impact Of Speed On Lead Conversion | | |
| Page 1 of 12 | Previous | Next | JONATHAN FARRINGTON'S BLOG NOVEMBER 2, 2012  Excellent Customer Service Will Be THE Differentiator So before I launch into today’s post, I think you will enjoy this: “ The Grocery Bagger ” Customer care has become the most important issue facing businesses in every market: Customer care programs come under a number of titles – customer services, customer satisfaction, customer focus, customer orientated etc. Staff. Profit. MORE >> | THE SALES HUNTER FEBRUARY 25, 2013  Are You a Salesperson or a Customer Service Person? The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. That is what I see as the primary role of sales. MORE >> | RECENT POSTS MAY 23, 2013 | THE SALES HUNTER
Can You Handle a Short Sales Cycle? MAY 20, 2013 | PARTNERS IN EXCELLENCE
Sales Operations, Serving Sales People—An Interview With Tony Walker MAY 16, 2013 | JONATHAN FARRINGTON'S BLOG
Customer Relations: The Huge Gap Between Intention and Reality MAY 16, 2013 | PARTNERS IN EXCELLENCE
Solving Our Problems MAY 15, 2013 | A SALES GUY
WITCE Wednesdays – Inventory Velocity MAY 15, 2013 | JILL KONRATH'S FRESH SALES STRATEGIES BLOG
[Video] The Ultimate Sales Pitch | | | | |
| SALES AND MANAGEMENT BLOG AUGUST 27, 2012 Guest Article: “Avoid Losing Sales: Why You Should Make Customer Service a Priority,” by Megan Totka Avoid Losing Sales: Why You Should Make Customer Service a Priority. Making a sale is only the beginning of the business-customer relationship. The end goal of any sales organization worth its weight is to bring in repeat business. The reactions that actual customers have to what your business offers reflect more powerfully than any advertising campaigns. Here are a few ways to do it: · Emphasize customer service. Following a sale, generate an email with contact information and a transaction number. by Megan Totka. MORE >> | INCREASE SALES JULY 26, 2012 The Plastic Customer Service Phenomenon Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? These plastic sounding attempts at delivering even noticeable customer service are as insincere as the teenager with the “sorrieee” response when being chastised for some typical teenage behavior. “Welcome to …” or. Share on Facebook. MORE >> | JONATHAN FARRINGTON'S BLOG APRIL 9, 2012  Listen, Excellent Customer Service is going to become THE Differentiator Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Inconsistent Customer Care. What Is Customer Care? Customer Requirements. Staff. MORE >> | THE 1TO1 MEDIA BLOG APRIL 5, 2012 Chat Seen as Customer Service of the Future The prevalence in text-based communication has increased the popularity of chat for customer service use, according to Jeremy Sokolic, senior vice president of marketing at LivePerson. Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Sales Effectiveness Social Media customerexperience customerloyalty customerservice customerstrategy emergingtrends saleseffectiveness socialmediaSocial media and mobile phones have changed the way many people view the world. MORE >> | | | | | | | |
| -
JONATHAN FARRINGTON'S BLOG | TUESDAY, JANUARY 31, 2012  Jonathan Farrington's Blog � Superior Customer Service � Why.
Superior Customer Service – Why Bother? Apart from whether the problem itself has made the customer angry, having to pump oneself up enough emotionally to have this ‘confrontation’ makes people short tempered. So people dealing with customers must expect them to be upset and angry. The customer says “ That’s not good enough !” – quite probably with a few expletives thrown in for good measure. Too many organizations operate ‘Customer Support’ (you can see the language varies a bit) as a quite separate entity from the operations of the business. MORE >> -
THE SALES HUNTER | TUESDAY, AUGUST 14, 2012  Average Salespeople Talk About Their Products. Great Salespeople Talk About Their Customer’s Business.
Do your customers really care about what it is you sell? Sorry, but more times than not, the customer’s interest level in what you’re selling is at best top-level only. If this is the case, then why do you spend the limited amount of time you have with your customer talking about things your customer really isn’t interested in? Conversely, if you are spending time discussing with your customers their business and the things they are truly interested in, then you’re behaving the way a valuable salesperson should. MORE >> -
TRAINING COURSES BLOG | MONDAY, JANUARY 9, 2012 Excellence in Customer Service
Excellence in Customer Service. via Excellence in Customer Service. Program Objectives: Address the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. Deliver better, faster service and increase customer satisfaction. Customer Service. Definitions and Concepts of Service. Internal Customer Service. MORE >> -
JONATHAN FARRINGTON'S BLOG | THURSDAY, APRIL 26, 2012  Spittoons and Customer Service – There is a Link!
When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. So long as the environment in your organization is tolerant of taking a patronising, competing or negative attitude to customers, some people will do just that. There are various terms used such as Customer Relations; Customer Care; Customer Service; Customer Support – and a few more besides. General Customer Care Customer Relations Customer Service MORE >> -
CHANGING MINDS | THURSDAY, APRIL 5, 2012 Customer service language
You can sell a lot more in retail by using these sales statements MORE >> - Leave a “Thank You” Voicemail as a Way to Stay in Touch THE SALES HUNTER | TUESDAY, JANUARY 29, 2013
- Would You Pay for Better Customer Service? - Think customers: The. THE 1TO1 MEDIA BLOG | WEDNESDAY, JANUARY 11, 2012
- Poor Listening Skills Sabotaging Your Sales Career? THE SALES HUNTER | TUESDAY, APRIL 10, 2012
- 3 Essential Tips For Providing Great Customer Service MTD SALES TRAINING | FRIDAY, MARCH 30, 2012
- Kicked Out of a Bar Because I Didn’t Want My Burger Split. Really? TELESALES BLOG | TUESDAY, DECEMBER 13, 2011
- Close More Sales by Giving Your Customers an Option THE SALES HUNTER | TUESDAY, SEPTEMBER 25, 2012
- 10 Reasons Why Outrageous Customer Service Is All That Matters. DAN WALDSCHMIDT | TUESDAY, FEBRUARY 28, 2012
- 5 Ways to Deliver Social-Friendly Customer Service: by. THE 1TO1 MEDIA BLOG | THURSDAY, DECEMBER 1, 2011
- Customer Service Pop Quiz: Be Your Own Customer VERTICAL RESPONSE MARKETING BLOG | TUESDAY, JULY 10, 2012
- Believe It or Not Everyone Is In Sales INCREASE SALES | FRIDAY, NOVEMBER 9, 2012
- Hanging Up Not the Best for Future Sales Referrals INCREASE SALES | SATURDAY, JULY 14, 2012
- Prove Yourself Before Trying To Make The Sale DIRECT SALES CLASSROOM | WEDNESDAY, MARCH 20, 2013
- Help Your Customers Achieve What Seems Unreachable THE SALES HUNTER | WEDNESDAY, MAY 8, 2013
- The Power of One SIMPLENOMICS | TUESDAY, MARCH 4, 2008
- The Best B2B Customer Service I’ve Ever Seen DAVE STEIN'S BLOG | TUESDAY, FEBRUARY 21, 2012
- The Best B2B Customer Service I’ve Ever Seen DAVE STEIN'S BLOG | TUESDAY, FEBRUARY 21, 2012
- Are You Prepared for Customer Service/Social Convergence. THE 1TO1 MEDIA BLOG | FRIDAY, DECEMBER 16, 2011
- Are Your Customers Confident in You? THE SALES HUNTER | SATURDAY, APRIL 28, 2012
- The Myth of Selling What You Love THE SALES HUNTER | TUESDAY, OCTOBER 2, 2012
- Take a Look at Yourself – Through Your Customer’s Eyes JONATHAN FARRINGTON'S BLOG | THURSDAY, JULY 12, 2012
- Your Customer Doesn’t Care About What You’re Selling THE SALES HUNTER | TUESDAY, APRIL 16, 2013
- VIDEO SALES TIP: Are You a Sales Leader or a Sales Follower? THE SALES HUNTER | SATURDAY, MARCH 30, 2013
- Make 2013 a “No Excuse” Year THE SALES HUNTER | WEDNESDAY, DECEMBER 26, 2012
- Monday Sales Motivation: Make Every Customer a Buyer THE SALES HUNTER | MONDAY, APRIL 22, 2013
- 9 Ways to Find Out if Your Customers Think You Are a Sales Leader THE SALES HUNTER | FRIDAY, DECEMBER 7, 2012
- I Don’t Care About INCREASE SALES | THURSDAY, MAY 24, 2012
- Wrong, Right, and The Voice in Our Head! A SALES GUY | FRIDAY, MAY 10, 2013
- Never End a Sales Call With “I’ll Send You Some Information” THE SALES HUNTER | WEDNESDAY, OCTOBER 3, 2012
- Quit Talking About You. Your Customer Doesn’t Care. THE SALES HUNTER | THURSDAY, JULY 26, 2012
- Quit Confusing the Customer! THE SALES HUNTER | TUESDAY, APRIL 17, 2012
- Good Customer Relations – Why Bother? JONATHAN FARRINGTON'S BLOG | THURSDAY, NOVEMBER 22, 2012
- Customer Service in the News | Week of November 12th SALES CHALLENGER | WEDNESDAY, NOVEMBER 14, 2012
- The One Thing You Absolutely Should do Sunday Night THE SALES HUNTER | TUESDAY, JUNE 5, 2012
- How Do You Show Thanks to Your Customers? THE SALES HUNTER | MONDAY, NOVEMBER 19, 2012
- Is a Salesperson Nothing More than a Website that Breathes? THE SALES HUNTER | THURSDAY, MARCH 28, 2013
- Great resources to create sticky presentations MUKESH GUPTA | SATURDAY, DECEMBER 29, 2012
- A Customer Who Beats You Up On Price, Will Beat You Up on Everything THE SALES HUNTER | THURSDAY, APRIL 25, 2013
- Quit Saying “Honestly” and “To Tell the Truth” Unless You Are a Liar THE SALES HUNTER | WEDNESDAY, JUNE 27, 2012
- Salespeople Who Give Discounts are Not Salespeople THE SALES HUNTER | THURSDAY, NOVEMBER 8, 2012
- What Have You Learned Lately About Your Customers? THE SALES HUNTER | MONDAY, JULY 30, 2012
- Validate Information… Or Pay the Price Later THE SALES HUNTER | TUESDAY, MAY 8, 2012
- Have You Noticed the Same Disastrous Change? SALES AND MANAGEMENT BLOG | MONDAY, OCTOBER 15, 2012
- Major Accounts vs. Sales Prospecting: Where to Spend Your Time? THE SALES HUNTER | THURSDAY, JANUARY 3, 2013
- A Mishandled $8000 Pizza Order Call TELESALES BLOG | TUESDAY, OCTOBER 4, 2011
- The Two Way Street of Great Customer Service COFFEE FOR CLOSERS | THURSDAY, NOVEMBER 11, 2010
- A Very Easy Way to Connect With Your Customers THE SALES HUNTER | TUESDAY, MAY 22, 2012
- Never Leave a Sales Call Without Closing on Something THE SALES HUNTER | TUESDAY, FEBRUARY 19, 2013
- New Research: Mortgage Lenders Hurt Themselves With Unresponsive Customer Service COFFEE FOR CLOSERS | WEDNESDAY, AUGUST 10, 2011
- Don’t Be a “Suckered” Salesperson THE SALES HUNTER | FRIDAY, JANUARY 25, 2013
- Pause Your Speaking Right When You Present the Customer a Key Item THE SALES HUNTER | TUESDAY, JANUARY 15, 2013
- 8 Sales Lessons from Lance Armstrong THE SALES HUNTER | MONDAY, JANUARY 21, 2013
- Are People Buying Your Credibility? THE SALES HUNTER | TUESDAY, MAY 15, 2012
- A Letter to Sales People from The Customer A SALES GUY | FRIDAY, JUNE 8, 2012
- Voicemail Messages that will Kill a Sales Lead THE SALES HUNTER | MONDAY, AUGUST 13, 2012
- Securing Repeat Sales from Existing Customers with 2/2/2 THE SALES HUNTER | TUESDAY, APRIL 30, 2013
- Are Cancelled Appointments Really a Complete Loss? THE SALES HUNTER | TUESDAY, JULY 31, 2012
- Sales Prospecting Using the Informed Calling Method THE SALES HUNTER | FRIDAY, JANUARY 11, 2013
- Retail: Customer Service is Good but Selling is Better (Selling to. SELLING TO CONSUMERS | THURSDAY, JULY 15, 2010
- Never ASK for a Price Increase. Tell Them! THE SALES HUNTER | WEDNESDAY, OCTOBER 10, 2012
- Relationship Selling? Is There Such a Thing? THE SALES HUNTER | TUESDAY, MAY 29, 2012
- Is Your Price Attracting the Customers You Want? THE SALES HUNTER | FRIDAY, OCTOBER 26, 2012
- Are You a Big Sales Thinker? THE SALES HUNTER | TUESDAY, OCTOBER 9, 2012
- Would You Buy From Yourself? THE SALES HUNTER | SUNDAY, JUNE 24, 2012
- An Open Letter To Mel Karmazin, CEO of SIRIUS XM (Updated) SIMPLENOMICS | SUNDAY, MARCH 22, 2009
- Quit Selling on What You Provide. Sell Based on What the Customer Gains. THE SALES HUNTER | TUESDAY, APRIL 2, 2013
- Calling a Customer to Ask About the Weather? Why?! THE SALES HUNTER | SATURDAY, AUGUST 11, 2012
- VIDEO SALES TIP: Focus on Your Customer’s Outcomes THE SALES HUNTER | SATURDAY, DECEMBER 8, 2012
- Hire A Salesperson Based on Their Attitude Not Their Skill THE SALES HUNTER | FRIDAY, MARCH 1, 2013
- Customer Stalling? Here’s What You Do. THE SALES HUNTER | THURSDAY, SEPTEMBER 27, 2012
- Customer Service Is Overrated! PARTNERS IN EXCELLENCE | FRIDAY, OCTOBER 28, 2011
- The Customer is King? Actually No, Not Always … JONATHAN FARRINGTON'S BLOG | THURSDAY, MARCH 7, 2013
- We All Want to Be Acknowledged (Tip for Sales People) A SALES GUY | FRIDAY, APRIL 6, 2012
- “Your Call Is Very Important to Us” and Other Lies SALES AND MANAGEMENT BLOG | TUESDAY, AUGUST 16, 2011
- Symantec and Corel Prioritize Customer Service THE 1TO1 MEDIA BLOG | THURSDAY, MARCH 15, 2012
- VIDEO SALES TIP: How to Ask the Best Sales Questions THE SALES HUNTER | SATURDAY, JANUARY 5, 2013
- The 6 Principles of Customer Service THE SALES INSIDER | WEDNESDAY, FEBRUARY 13, 2013
- Forget Your Goals. Work on Your Customer’s Goals in 2013. THE SALES HUNTER | THURSDAY, JANUARY 24, 2013
- Sales Leadership: Are You Leading a Sales Process or Are You Leading Your Customer? THE SALES HUNTER | TUESDAY, NOVEMBER 13, 2012
- VIDEO: Definition of Value? Better Check with the Customer! THE SALES HUNTER | SATURDAY, NOVEMBER 3, 2012
- A Simple Way to Distance Yourself From Your Competition SALES AND MANAGEMENT BLOG | FRIDAY, OCTOBER 7, 2011
- A Lesson in Customer Service from Thomas Cook THE SALES INSIDER | WEDNESDAY, OCTOBER 17, 2012
- Have You Been Following the Olympics? THE SALES HUNTER | TUESDAY, AUGUST 7, 2012
- Prolonging Customer Enchantment THE 1TO1 MEDIA BLOG | FRIDAY, APRIL 27, 2012
- Do You Know Your Customer’s Customer? THE SALES HUNTER | FRIDAY, AUGUST 3, 2012
- VIDEO SALES TIP: Your Attitude Trumps Your Skill THE SALES HUNTER | SATURDAY, MARCH 2, 2013
- Customer Relations: The Huge Gap Between Intention and Reality JONATHAN FARRINGTON'S BLOG | THURSDAY, MAY 16, 2013
- Waking Up to Customer Loyalty in April THE 1TO1 MEDIA BLOG | WEDNESDAY, APRIL 11, 2012
- Why Your Customer Won’t Pay More THE SALES HUNTER | MONDAY, FEBRUARY 18, 2013
- 4 Secret Questions to Ask Your Customer THE SALES HUNTER | TUESDAY, JANUARY 15, 2013
| |
