How can call center training programs be improved? Here’s what worked for 5 Lessonly customers.
Lessonly
NOVEMBER 12, 2021
So, you’re on a journey to improve your call center training. Customer service success doesn’t happen overnight, and it certainly doesn’t happen when you go it alone like Michael Scott. Call center training courses, online or in-person, are really all about continuous improvement. Jostens shifted to bite-sized training.
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