2011 Customer Service Incentives Study 
The Spiff Blog
MARCH 17, 2022
Born in California, Dave grew up in Boise, Idaho before moving to Seattle, Washington for undergraduate studies at the University of Washington in politics and economics. He attended community college in Montgomery County and graduated with an Associates degree in generally studying sometimes. Benjamin Naugle, Software Engineer.
Lessonly
NOVEMBER 20, 2019
My personal journey with gamification started at a conference in 2011. Studies across all industries and subject matters show that extrinsic motivators don’t last; they don’t get to the value and integrated levels of intrinsic motivation that lead to long-term results in behavior. Imagine I’m a new customer service agent.
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