2011 Customer Service Prospecting Telemarketing 
The Sales Association
MAY 22, 2011
Sunday, May 22, 2011. Why Telemarketing Remains the Unsung Hero of Lead Generation. By Kathy Tito Denise Clancey is a true luminary in the field of telesales and telemarketing. She is the former Vice President of Telesales & Customer Service at Lotus Development, a subsidiary of IBM.
Score More Sales
NOVEMBER 30, 2010
They did not follow up on the precious qualified prospects that they did find (assuming they knew how to qualify) – OR even worse – they didn’t follow up with actual customers who had a good experience with them but haven’t bought again due to indifference. .” Tricycle Telemarketing. link] tshombe.
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